Your calls always answered within 5 rings.
Friendly and efficient service, would definitely recommend
DialAFlight were as good as usual and everything went smoothly. Enterprise car rental at LAX was very good compared to Avis
Keep up the good work
I regretted not buying a better seat on the long cross-country flight from Philly to San Diego. Very crowded cattle-class for over five hours. Just feeding this back for future reference, and thanks as ever for all your help.
Although I had a good experience with you my experience of American Airlines was diabolical. Check out flight no AA134 from LAX dep 5.25 (didn't depart until after midnight.
Samuel Jalloh was very professional, extremely patient and helpful throughout the process of booking and follow up. Very much appreciated.
Fantastic trip - we were away for 52 days and had no problems with any flights or accommodation
Great company. Julie Harris is fantastic - she has always done what she says she will do and calls to make sure everything is in order
Super helpful, friendly, personal service. It felt like nothing was too much, and nice touches like my husband’s gluten free meals meant we had a much more enjoyable journey.
Always excellent, special thanks to Ed who I have known now for 17 years and also Dennis and Iver - keep going lads - you do an awesome job always
Another superb trip, expertly organised by Shelley and Matt - would not look anywhere else for holiday help
Zac never lets us down
First time using DialAFlight and will definitely be using again for work and leisure! Excellent customer service and easy to use app and support.
Cody always goes above and beyond, fantastic customer service
We have been using DialAFlight since 2008 and would never use anybody else. We have recommended you to loads of friends and family. We have always dealt with Daryll who has always been professional, reliable and never had any issues
Thank you Harvey for all your help we had a great time away
Michelle was brilliant in planning our trip and asking us questions that we hadn't even thought about. She had a good knowledge of what we were looking to do and everything went exactly as planned!
Always helpful and reliably responsive - having a phone call answered very promptly with immediate connection to an actual person without going through some annoying menu is why I will continue to use DialAFlight
Fast and friendly service from Courtney. All the arrangements went without a problem. We thoroughly enjoyed the holiday.
Emma Pearce brilliant, so helpful and professional
Assistance made sure that we made our flight from Amsterdam to San Francisco as there was a very quick turnaround. However, it was too quick for the luggage which didn’t arrive until the next day.
Avis Car Hire changd their base 4 days before our return flight so delay in finding them BUT we got sorted
A really good service with a dedicated point of contact who was very helpful.
Nothing is ever a problem. If one person is not available to resolve a problem there’s always someone else willing to help
Return plane cancelled had to wait 3 hours for new plane
I was very impressed to receive a call at San Francisco airport to check on our welfare after we changed our return flights. The care and prompt action taken was very reassuring.
Travis in London was absolutely brilliant and great with all information and contacts
Everything perfect. Thank you
Great service from Niall, even when we were on our holiday he provided assistance to find a hotel.
Edward made our special holiday to USA a breeze. He booked our flights and hotel saving us many hours of looking for the best deals. He kept us updated with emails and any questions I had were answered promptly when I called. We travelled with my 85-yr-old sister and assistance was second to none with the exception of Heathrow which was chaotic to say the least! It was comforting to know that whilst we were travelling DialAFlight was just a phone call away 24/7 should there be any issues. We highly recommend them and will definitely use them for future holidays .
It's not so much that 12-year-old girls know what they want to do when they hit California, it's that they know what they don't want to do - and that includes any form of sightseeing.
This meant planning our month-long road trip was a challenge. I love adventure, my husband Paul loves luxury, and our daughters Phoebe and Dora love access to wi-fi.
Our first stop was San Francisco, where we stayed at the Fairmont - lots of luxury to relax in after the flight. Our three days in the city were busy as we checked things off our must-do list: bike ride over the Golden Gate Bridge to Sausalito and ferry back via Alcatraz; window-shopping in the arty Mission District and queuing with locals for a wonderful lunch at Tartine.
As we eventually left San Francisco in our monster truck, I directed Paul to the infamous bends of Lombard Street. The girls whooped almost as much as he whinged.
Next stop was Napa Valley, where we had booked the Carneros Inn - which turned out to be one of the finds of the trip. Detached cottages are positioned around an organic farm. Cool restaurants, hilltop swimming pools, and outdoor bar areas with night-time fire pits are the only places where you notice that you are not the only guests.
NAPA VALLEY
We dipped in and out of Napa's famous vineyards, before heading 120 miles east to Nevada County and Grass Valley, where in the foothills of the Sierra Nevada you find the richest gold mines in California.
I find California's gold pros-pecting history fascinating, and as we traced the path down Highway 49, I tried to imagine the emotions of those tens of thousands who came to seek their fortune.
My commentary from the passenger seat was sporadically interrupted by Phoebe or Dora demanding that we stop to take photos at stunning vantage points, or capture the signs for improbably named towns such as Rough And Ready.
Our trip to Yosemite National Park was magnificent. Yosemite is definitely at its best when seen in a swimming costume at 7am from the middle of a glacial lake.
Heading west, we spent two days fascinated by the geek chic of the city of Palo Alto, where our girls worshipped at the altars of technology giants such as Apple. But before they got too used to the wi-fi forcefield that surrounded them, it was time to move to the coast.
SANTA BARBARA
We took a leisurely drive south to Carmel, where we had magical sunset picnics on the beach and watched whales off Point Lobos. Then it was on through the beautiful, rugged coastline of Big Sur to the El Capitan campsite near Santa Barbara. Paul was chuffed I had taken an executive decision and booked a luxury cabin.
We had a barbecue on our private terrace before witnessing the most magnificent sunset cloak the sky like a night-time rainbow - a truly special moment.
HOLLY WOOD
From the moment we turned on to Highway 1 the car was filled with cheers from the back every time we passed a sign counting down the distance to Hollywood. Twelve, it seems, is the age where the magic of the movie industry hits hard. My girls lap up everything Tinseltown. They loved the fact we were hanging out in the same town as Hunger Games star Jennifer Lawrence, or that any nailbar could be full of Kardashians, or any juice bar packed with Beckhams.
We pandered to them, searching the internet to see where the stars dined, and then booked a table at the same spots.
The anticipation made for fun dinners, and rubbing shoulders with Hollywood royalty such as Di Caprio, Clooney and even a Baldwin led us to compile a list of DVDs we must see upon our return.
We stayed in full glamour at the London hotel in West Hollywood, where a sneaky afternoon cocktail by the rooftop pool became my little luxury. And of course we had to photograph the sign in the hills, visit the Chinese Theatre and sit on the Friends sofa on a Warner Bros tour, before heading back to the coast.
Our last five days were based at the ever-so-cool Viceroy in Santa Monica. There was much to do - trapeze school on Santa Monica Pier, a morning bike ride to Venice Beach, an evening trip to a basketball match and a surf lesson in Malibu.
We had been exactly a month in California - and both girls are determined to return as soon as possible to continue exploring.
First published in the Mail on Sunday - May 2017
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