Your calls always answered within 5 rings.
Alway provide excellent service.
Only one small thing that we didn’t foresee when booking was the rainy season. And the hotel Serena is not good for a 14 day stay - four or five days max.
Eve was brilliant. We have booked many flights with DialAFlight and always asked for the same travel consultant. She knows what I want when looking for a holiday. Absolutely brilliant customer service and support 24/7
We ‘touched down’ at Kilimanjaro - I thought it would be brief but it took two hours! A long journey
Seamless transfers, another great experience from DialAFlight
Fantastic personal experience
Made booking and organising a trip so easy - thankyou!
A very good trip planned by Marco and Joey. Would use DialAFlight again, thoroughly recommend
Another excellent trip. Well organised and helpful every step of the way.
Great to discover you! Will use again
Chris Coulter has been very helpful from the beginning to the time we were due to depart
We’ve worked with Jonathan for over 20 years and always come back to him, which says it all.
Great service as always - quite a complicated schedule to organise and as always, Billy was fantastic! Many thanks.
The only negative was although I went business class I did not have lounge access and this was not highlighted to me
Everything went smoothly.
I have used DialAFlight a number of times and the service and advice provided has always been excellent and personalised. Pre-trip and follow up calls have been appreciated.
The best holiday, such incredible accommodation. As always Jack has done a brilliant job - thank you
So disappointed and embarrassed with the condition of the arrival hall and baggage collection area at Edinburgh airport. Toilets were a disgrace and I will be complaining. All our connections were on time and baggage did not get lost! Thanks DialAFlight
Great, informative service would definitely use again.
A disappointment was that there was no business class lounge available to us at Zanzibar airport. KLM apparently doesn’t have a contract with the lounge and we would have had to pay to enter. No notification of this so 3 hrs waiting at the gate. Not acceptable on a business class ticket
We had a problem when arriving at Kilimanjaro Airport as nobody was there to meet us. Apparently Leopard Tours had not been advised of our new flight time. This meant we did not get to our hotel until 5am which was not a great start given we started the trek the following day
Fantastic helpful team true to their word - when I called from abroad with a query they answered promptly and helped me
Theo was excellent with his suggestions and help. 10 out of 10
Roger was really informative and friendly checking I had sorted out my visa as well.
Fantastic customer service as always
Lauren was so helpful, talking through the different options available for my daughter's trip to Tanzania.
As usual - professional friendly and exceedingly helpful
Philippa was brilliant
Thank you Stafford for booking this amazing honeymoon for me and my husband. Everything was just perfect. The hotel is absolutely amazing and one that should be recommended to everyone who wants to visit Zanzibar.
I have used DialAFlight for many years. They are reliable and efficient and whilst fares sometimes appear cheaper on the internet it is better to deal with people direct. I have always recommended my safari clients to use them.
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements
Choose from another 28 luxury hotels
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements