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Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
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Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
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We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
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Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
A city book-ended by vineyards and beaches, with quaint Victorian houses sitting alongside tidy parkland, Adelaide is Australia’s emerging hot spot.
A favourite haunt with Britons relocating Down Under, this lovely city with its Mediterranean climate is home to one of the world's most prestigious art and culture festivals.
Which is how I came to find myself blindfolded in a theatre being accosted by a group of young Belgians - all in the cause of cutting edge drama at the Adelaide Festival.
ENDLESS VARIETY
As well as the festival this South Australian city boasts entertainment such as the Adelaide Fringe, the WOMADelaide world music concerts and the Adelaide 500 road-racing extravaganza.
At the festival’s writers’ week, Booker Prize winner Thomas Keneally, author of Schindler's Ark, explained why the jewel of the south has been attracting him since his first appearance at the festival in 1968.
'It's a beautiful place,' he told me. 'It has this wonderful dry heat and the citizens exist among a torrent of wine, flowing out of the Barossa Valley and out of the McLaren Vale.
'Foreign writers love this because it's so warm in the middle of the northern European winter. It's hard to move in my hotel without tripping over some great British novelist or biographer.'
WINEMASTERS
The area is also the country's grape capital, bursting with boutique wine makers, but the giant Jacob's Creek dominates.
I’m treated to a wine master class by Jacob's Creek expert Sacha Bown. The Sensory Experience is billed as an interactive workshop that helps increase your knowledge and enjoyment of the complexities of wine. As a complete wine novice, that isn’t hard. It’s great fun putting my smell and taste to the test with a strange tray of treats, from petrol-scented balls to a strawberry dipped in black pepper.
After a delicious lunch on the balcony of the Creek’s award-winning restaurant, I whizz off to Penfolds winery.
The ‘make your own blend’ experience makes you feel like a winemaker for an hour. It involves mixing three different types of wine in an oversized test tube - you also consume far more wine than you realise.
The Barossa may get the lion’s share of tourist attention but one of South Australia’s other wine regions, the McLaren Vale is a hidden treat.
Ben Neville, who set up his own tour company after leaving the corporate rat race in London, showed me the secrets of the Vale.
Ben is beyond passionate about the area – while providing a rip-roaring four-wheel drive adventure starting with a quick ‘snack’ in the middle of the bush.
A snack involves a table, chairs, gingham tablecloth, china plates, champagne, a view of untouched bush that’s to die for – and an array of mouthwatering canapés freshly prepared that morning by his friend, chef Nigel Rich.
ADVENTURE TIME
We hop back on the vehicles and cruise through Yankalilla and Onkaparinga districts via superb off-road tracks offering vistas across the Fleurieu Peninsula.
We even speed along the mesmeric Silver Sands beach before lunch on a secluded hilltop encapsulated by some (more) breathtaking scenery. Sandwiches on a picnic blanket?
No. Chef Nigel, who trained in some of London's top hotels before setting up his restaurant, The Elbow Room, in McLaren Vale (and, incidentally, whose English mother went to school with Margaret Thatcher) is cooking up a surprise.
The feast is being prepared on the back of his ‘ute’, before being smoked with a curious gadget and some apple chips. It is complemented by wine served by Thomas O’Donnell, who works at the nearby Samuel’s Gorge vineyard.
And in case I was in any doubt about how laid back these people are about their fine product, the owner of Samuel’s Gorge, Justin McNamee sets me straight.
'In the McLaren Vale, we're not in a hurry and never have been to tell the world we are the best.
'I think because we don't overtly jam it down people’s throats, when people actually finally discover it, they go "holy bloody Nelly". And when you drink great wine here and then you go to the beach and you see great art, and then you see the sunset - people are forever saying "I don't want to leave".'
Holy bloody Nelly, he’s right, I don't want to go anywhere.
First published in the Mail Online - September 2017
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