Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
Teddy the barman confides wistfully that he just missed the chance to serve a rum punch to Marilyn Monroe back in 1957.
He joined the staff of Jamaica Inn in Ocho Rios shortly after her visit, but he has shaken a cocktail for supermodel Kate Moss and former Prime Minister Sir John Major.
Teddy is a legend here, having notched up almost 60 years working at one of the most famous hotels in the Caribbean.
Famous guests
The hotel's owner, Peter Morrow, however, can remember watching Marilyn being photographed with her new husband Arthur Miller beside the beach at Jamaica Inn. 'She posed just here,' says Peter, pointing to the spot.
The then most famous couple in the world had spent several days on the island on honeymoon at Moon Point, the luxurious villa of Lady Pamela Bird, an English aristocrat, before returning, via Jamaica Inn, to New York.
Jacket and tie were then obligatory at this last vestige of colonial-style entertaining in the Caribbean. Jamaica Inn is still traditional but with a definite modern twist, as ageing rock stars now slip into view alongside dowagers and American grandes dames. Think cucumber sandwiches at tea time, yet also young surfers among the guests.
Jamaica Inn evokes tranquillity and calm with its white-painted cottages, as well as old-school charm (the waiters wear white jackets in the evenings).
There are no TVs in the rooms but modern touches include a holistic spa.
Our day starts at breakfast with sergeant fish being fed titbits in the turquoise sea just below the terrace. The tables feature pink tablecloths and white napkins - a wonderful contrast to the cobalt blue sky. The croquet lawn is just yards from the sea, offering the reassuring click of mallet on ball. Actor Rupert Everett is reputed to beat all-comers.
Sepia photographs in the library feature Sir Winston Churchill and Ian Fleming - further proof of the hotel's glamorous past.
Guests meander up from their waterside cottages past almond and apple trees to Teddy's Bar, where the dirty banana cocktails are truly lethal.
Meanwhile, the food here is fresh, simple and truly delicious.
For those who want a wonderful close-up sight of the natural world, it’s often possible to spot turtles hatching on the beach.
One day we headed to nearby Dolphin Cove, where you can swim with dolphins. Our journey took us past banana trees, orange groves, mystic mountains and hawkers in the street selling Jamaican flags and toy guitars made from bamboo.
Getting in touch with nature
Entering the water, I quickly discovered that the gun-metal grey nose of a dolphin is hard and smooth, almost synthetic.
These delightful creatures are sleek and engaging, and somehow perfectly behaved. They jumped, barked, glided, and appeared to smile and laugh as they cavorted with us in the water.
We swam with them in a roped off area and got so close to the dolphins that we were able to 'shake hands' with their flippers. It was a little like touching the rubber casing of a watch.
Fifteen minutes from the cove is Golden Eye, which began life as a Spartan bungalow on a clifftop, and is where Ian Fleming wrote some of his James Bond books.
A few years ago, Golden Eye was transformed into a luxurious resort with extraordinary lagoon villas - you can even stay in the room where Fleming's original writing desk remains.
There is a beachside pool and lively beach bar where songs from Island Records' back catalogue - the famous label was formed on the island - play night and day. For those who like music at the bar and do not in the least want complete tranquillity, this is the place to be.
Time to relax again
After our lively outing, it was good to return to Jamaica Inn and the comfort of our cottage, with its huge lounge and veranda overlooking the sea.
We also had our own plunge pool, which can be heated. This might seem an unnecessary luxury in the Caribbean, but it is a surprisingly good idea as it means you can swim late at night or early in the morning and never feel the slightest chill.
After a refreshing dip, there was only one thing to do: head back to Teddy's for an early evening cocktail and listen to more fascinating stories from his past.
First published in the Mail on Sunday - November 2018
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements