Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Some might remember a TV show of seven years ago called The Young Ones (not to be confused with the comedy series of the Eighties), in which six celebrities in their 70s and 80s attempt to overcome some of the problems of ageing by harking back to the 1970s.
They spent their time in a country house decked out as a 1970s time capsule. The idea was to transport them back to their heyday - they walked on shag pile carpet and watched Crossroads, sipping Dandelion & Burdock, to see if it improved their ailing health and failing memories.
The six were cricket umpire Dickie Bird, dancer Lionel Blair, newsreader Kenneth Kendall, radio presenter Derek Jameson and actresses Sylvia Syms and Liz Smith - and it seems that taking them back to a world where everything was strictly 1975 had a miraculous effect. The experiment, particularly the part involving shag pile carpets, was very successful and they did feel younger.
I mention this because I met a very clever man called Bengt in Bequia, a tiny island just a speedboat dash from Mustique, who is conducting a similar experiment. Bengt is the proud owner of the Bequia Beach Hotel, which is full of couples of a certain age congratulating other couples for being so much younger than all the other couples of almost certainly the same age.
Trapped in time
For Bengt, you see, has created a perfect time capsule. By the time you've checked into one of the 1930s colonial-style rooms with 1950s-style posters, and followed 1960s-style wooden signs to the bar and ordered your first Dark 'n' Stormy, you're already feeling 20 years younger.
It's not just the decor, agreeable though it is. Everything here exudes old-style charisma, a Pathé newsreel picture of how the Caribbean used to be before the big bucks and giant cruise liners steamed in.
There's nothing fusty about the Bequia Beach Club, but everything is as it should be. Charming open-air restaurant on the beach: check. Delicious fresh seafood: check. Friendly but unpushy staff: check. Secluded stretch of sand fringing a gently swelling ocean: check. Cool pool with mysterious rejuvenating powers: check. Friendly faces at the bar swapping rum-punchy gossip about how Carole Middleton put people's noses out of joint in Mustique: check.
The island, which hasn't changed much since Harold Macmillan stayed here (someone told me they'd read he came up with 'You've never had it so good' on the island) is proud of its Royal connections.
Princess Margaret once dropped anchor off Bequia. As a result there's a rather fetching beach named after her. A 30-minute stroll away is the capital, Port Elizabeth, a scruffily teeming one-street town packed with shops, markets and harbourside bars.
Forty minutes away by twin-prop plane is the five-star Coral Reef Club in Barbados, where we stayed for our second week. It, too, exudes old-school cool, although this time for very A-list guests.
Had they wished, the owners of this hotel could have adopted the Bequia naming policy and christened its beach after visiting royalty. Or you could now be staying in a Harold Pinter, Agatha Christie or Prince Harry suite. All have enjoyed the hospitality of the O'Hara family, who have owned the hotel since the 1950s.
But this is the kind of hotel where the rich, famous and we lesser mortals can drift in and out incognito.
No wonder Agatha Christie was inspired to write A Caribbean Mystery here.
There's still an air of exotic mystery about the place, as if a man in tennis whites might appear at any moment among the palms and confess to Miss Marple that yes, it was he who committed the heinous murder in the bougainvillea and he doesn't care who knows it.
Every room is high-spec and the restaurant is high-end. But Coral Reef hasn't lost sight of the good old days. You can bet every dry martini here is shaken, not stirred.
If you hanker after a nightclub, well, that's just a short car ride away - this is hip and happening Barbados after all. But at the Coral Reef it's more cocktails and cool crooners.
Family values
The Coral Reef Club is built on good old-fashioned family values. And that's down to the O'Haras. They may look as if they've stepped out of a Ralph Lauren catalogue, with their brilliant white shirts and glossy good looks, but they are a very real sleeves-rolled-up presence in the hotel.
Matriarch Cynthia glides around the reception rooms and hosts an elegant cocktail party once a week, and sons Mark and Patrick patrol the restaurant.
This is not just their livelihood, it's their home, and you are made to feel like their guests, not just hotel guests.
First published in the Mail Online - February 2017
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