Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
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Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
Some might remember a TV show of seven years ago called The Young Ones (not to be confused with the comedy series of the Eighties), in which six celebrities in their 70s and 80s attempt to overcome some of the problems of ageing by harking back to the 1970s.
They spent their time in a country house decked out as a 1970s time capsule. The idea was to transport them back to their heyday - they walked on shag pile carpet and watched Crossroads, sipping Dandelion & Burdock, to see if it improved their ailing health and failing memories.
The six were cricket umpire Dickie Bird, dancer Lionel Blair, newsreader Kenneth Kendall, radio presenter Derek Jameson and actresses Sylvia Syms and Liz Smith - and it seems that taking them back to a world where everything was strictly 1975 had a miraculous effect. The experiment, particularly the part involving shag pile carpets, was very successful and they did feel younger.
I mention this because I met a very clever man called Bengt in Bequia, a tiny island just a speedboat dash from Mustique, who is conducting a similar experiment. Bengt is the proud owner of the Bequia Beach Hotel, which is full of couples of a certain age congratulating other couples for being so much younger than all the other couples of almost certainly the same age.
Trapped in time
For Bengt, you see, has created a perfect time capsule. By the time you've checked into one of the 1930s colonial-style rooms with 1950s-style posters, and followed 1960s-style wooden signs to the bar and ordered your first Dark 'n' Stormy, you're already feeling 20 years younger.
It's not just the decor, agreeable though it is. Everything here exudes old-style charisma, a Pathé newsreel picture of how the Caribbean used to be before the big bucks and giant cruise liners steamed in.
There's nothing fusty about the Bequia Beach Club, but everything is as it should be. Charming open-air restaurant on the beach: check. Delicious fresh seafood: check. Friendly but unpushy staff: check. Secluded stretch of sand fringing a gently swelling ocean: check. Cool pool with mysterious rejuvenating powers: check. Friendly faces at the bar swapping rum-punchy gossip about how Carole Middleton put people's noses out of joint in Mustique: check.
The island, which hasn't changed much since Harold Macmillan stayed here (someone told me they'd read he came up with 'You've never had it so good' on the island) is proud of its Royal connections.
Princess Margaret once dropped anchor off Bequia. As a result there's a rather fetching beach named after her. A 30-minute stroll away is the capital, Port Elizabeth, a scruffily teeming one-street town packed with shops, markets and harbourside bars.
Forty minutes away by twin-prop plane is the five-star Coral Reef Club in Barbados, where we stayed for our second week. It, too, exudes old-school cool, although this time for very A-list guests.
Had they wished, the owners of this hotel could have adopted the Bequia naming policy and christened its beach after visiting royalty. Or you could now be staying in a Harold Pinter, Agatha Christie or Prince Harry suite. All have enjoyed the hospitality of the O'Hara family, who have owned the hotel since the 1950s.
But this is the kind of hotel where the rich, famous and we lesser mortals can drift in and out incognito.
No wonder Agatha Christie was inspired to write A Caribbean Mystery here.
There's still an air of exotic mystery about the place, as if a man in tennis whites might appear at any moment among the palms and confess to Miss Marple that yes, it was he who committed the heinous murder in the bougainvillea and he doesn't care who knows it.
Every room is high-spec and the restaurant is high-end. But Coral Reef hasn't lost sight of the good old days. You can bet every dry martini here is shaken, not stirred.
If you hanker after a nightclub, well, that's just a short car ride away - this is hip and happening Barbados after all. But at the Coral Reef it's more cocktails and cool crooners.
Family values
The Coral Reef Club is built on good old-fashioned family values. And that's down to the O'Haras. They may look as if they've stepped out of a Ralph Lauren catalogue, with their brilliant white shirts and glossy good looks, but they are a very real sleeves-rolled-up presence in the hotel.
Matriarch Cynthia glides around the reception rooms and hosts an elegant cocktail party once a week, and sons Mark and Patrick patrol the restaurant.
This is not just their livelihood, it's their home, and you are made to feel like their guests, not just hotel guests.
First published in the Mail Online - February 2017
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