All good thank you. Apart from Virgin leaving my luggage in Joburg - and being without it in Botswana for 5 days
Fantastic as always and we had an amazing time
Really appreciated the call the day before we left to ensure we had all docs and reminding us to check-in. Thank you!
I took BA economy plus. It was slightly disappointing as it seems to be under staffed. And their app did not work for check in on return flight. I thought you might have better feedback forums with them. Next time I might consider an alternative airline.
All great. Thanks we'll use you again.
Nicky Degun is definitely the most helpful agent that we have ever worked with. Thank you so much Nicky. We’ll definitely use your services again.
The level of customer service support was excellent and the team went above and beyond to ensure our delayed departure on the return journey didn’t turn into disaster.
Tammy Church should be promoted.
Very much appreciated your help in confirming our flights back to the UK from Botswana as we were without internet .
It's great to have a real person to talk to and arrange things. Jane and Sadie were both helpful and attentive including a pre-trip call back from them to make sure we had everything covered. The app also made the trip easy to manage on the hoof which was important as we had multiple flights.
Everything went smoothly apart from the flight home. It was delayed 4 hours and because we had no signal out in the bush we were unaware. We couldn’t check in and so had to sit several rows apart.
Marshall is fabulous. Truly epitomises what excellent client service looks like and proactively kept me informed as well as advising on flexible options during the pandemic.
Excellent customer service, thank you.
I am so happy to be back and I appreciate all the effort by your staff, Sean in particular. I received all the information about the cancellation of flights on time and my flight back was excellent. Thank you ever so much and keep it up.
Next time, I'll try to have less time between flights. Two long waits at Frankfurt and Joburg made it a very tedious journey. In future I'll ask for alternatives.
Tony did another good job as always
Your service is swift and supportive. Great job
DialAFlight you are stars. My sister was very happy with the 'VIP service.' Simply over the moon!
All went very well and the hotel you booked in Dubai suited us really well.
Lovely freindly and reassuring service, thank you.
Belinda Mullet was extremely helpful. Great customer service - have already recommended to others.
Josh and his team always deliver.
Excellent advance arrangements, all meetings punctual.
No fault of DialAflight but appalling service from Virgin. Return flight from Johannesburgh to Heathrow cancelled twice - 2 nights in hotel - should have landed Saturday 15th April 06.35 - finally landed Sunday 16th April 21.35!
Another great trip thanks to Kelly
BA flight was cancelled which is not your fault. Very happy with your service - thank you very much
Vinnie is an excellent travel adviser and a great help with suggestions and planning.
Everything went like clockwork. Have used you on several occasions and will be using you again in the future
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