There seems to be a lack of communication for wheelchair requirements by BA. When we booked in at LHR they were not aware of the 2 wheelchair requests. At Marseilles, I was put in a wheelchair where one side guard was missing and the tyre was rubbing on my trousers! These are issues where DialAFlight is not at fault.
As always our trip was perfectly organised by Peter Smith.
Nice people and very helpful. Great hotel and excellent food.
Excellent service and recommendations to ensure we got the best from our holiday - liked the courtesy call a week before travel to ensure all was in hand.
Good to know help is at hand should we need it. Great service.
Return flight was cancelled and you were on the ball quicker than BA
Thanks for helping get me home after taxi without electric power caused me to miss flight from Marseille.
Hotel Matabi ecellent for overnight and dead opposite the railway station. Very good advice to check in on receipt of tickets.
BA flights not what they used to be - corn beans and a bottle of water!
Very efficient and nice to deal with
We had poor service from our local travel agent and spent almost two days trying to get through to BA and BA Holidays.
We then called DialAFlight and Patrick answered the phone immediately and a few hours later a complete package holiday with transfers and business class seats had been booked. BA then cancelled the early morning flight and offered a late evening flight. Patrick informed the hotel and transfer so the driver was there for arrival after midnight in Nice and he booked a room with seaview and balcony. So a wonderful holiday
Always excellent and proactive
Sadly flight delayed to Nice by over 2 hours.
All the arrangements Bobby made for our flights and car hire went as planned. Thank you for another excellent trip.
The hotel you recommended in Paris was excellent. We had a great short holiday.
Very efficient, thank you Freddie
Especially appreciated Greg going the extra mile to get our lost bags back
Really helpful and always answered the phone after only a few rings. Did everything we needed them to and more. Gino even did our online check-in for us
Always efficient and faultless.
The choices of hotels were excellent. Lots of support to get the holiday you want.
Your performance superb. BA flights OK and on time. But kept waiting for 30 minutes waiting for buses so we could deboard.
Would avoid Vueling in the future. They are disorganised about check-in online AND in person. No true Bag Drop - and no desk at Gatwick so all done through GGS. Orly even worse. Nearly missed return flight because of this and neither airport was super busy. Didn't communicate late arrival on return flight. BA outsources to Vueling who outsources to airport staff. Bad plan!
Another smooth and slickly organised trip. Thankyou Harvey. Excellent hotels. Your careful planning makes for travel without stress.
Great service-friendly, sensible, professional. Not more expensive but definitely easier for the customer. Great for small or big trips.
Not your fault but the car hire from Enterprise was a heap - complained at the time of collection but no alternative vehicle available so had to accept it. It was dirty, damaged and uncomfortable so very disappointed. I have already complained to Enterprise but would not want DialAFlight to use them again for me.
I have been booking flights and hotels with Lily at DialAFlight for the past 8 to 9 years. She is the best - very professional. She always gives multiple options and has lots of patience. I would recommend her any time .
My travel consultant, Gareth Carver, was very helpful and sorted out just what we wanted at the right price. I would definitely call him again for my next trip.
Smooth trip - everything made super easy thank you
Superb service from Elizabeth...as always. I never had to touch a keyboard. Bliss.
BACK TO TOP
