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Outstanding service, Adam is a great asset
Simply great, very responsive and helpful.
Staff always very pleasant and helpful.
Very good. Efficient
Excellent as always
Yet again Tristan up trumps. He put together a wonderful trip to South Africa with superb accommodation
Cape Town has improved. Not many electricity cuts, lots of new buildings as Joburg people flee to Cape Town. Great food and many tourists.
Kelly knocked it out the park as usual
One of my Rimowa suitcases was broken on arrival in George. Impossible to say which airline caused the damage, but the suitcase now no longer has a lock and part of the front is torn open. Replacement Rimowa is £650.
When BA cancelled our MAN-LHR flight at short notice Alan and his team were excellent. They contacted the airline on our behalf while we were still at MAN and took away a lot of stress. On that basis alone we have already recommended to friends and will definitely use DialAFlight for our long haul bookings.
Very helpful. Well organised resulting in a stress free holiday
I never have to stress about travel when I use DAF.
Lauren Canning was excellent - she sorted out a hotel in Munich when our flight was cancelled without any fuss and its location was perfect. Lufthansa was very disappointing but our choice.
Excellent service
I had to change my ticket twice and each time it was immediately attended to and sorted. Many thanks.
20+ years of your service speaks for itself. The trip went well. Getting ready now for October. Thank you Rob
All went well until I arrived in Johannesburg. Unfortunately my connecting flight to Port Elizabeth with South African Airways turned out very sad. The padlock on my suitcase was broken and 2 envelopes which contained sympathy letters to my nephew and niece were torn open. Very upsetting as I was attending my youngest brother's funeral.
Michelle is such a trusted voice in the travel industry. We feel so much happier knowing she has thought of the things we might not consider when we go away. Highly recommend
Katie was so helpful and efficient. Brilliant service
As always … a great service
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Excellent service by Cameron - as usual
The only quibble of the whole trip was that on two occasions we were given a double bed when we had requested twin beds. But each venue resolved this issue.
Annabelle was very helpful. A great time was had in the African sun by myself, my wife and daughter, who has never been to Cape Town before and didn’t want to come back!
Already given George Burke my comments on BA!
DialAFlight have done an excellent job for us on many occasions.
Flights were all good and on time. The only problem arose on the return trip when our luggage did not get on to our connecting flight in Zurich for Heathrow. But Swissair arranged for delivery to our home that evening - all very efficient.
Thank you Philippa. Stress free and a fabulous trip!
Many thanks to Tony Judge
The wonderful Matthew makes our travel so simple. We trust him completely and it’s so reassuring that he and his team are there to sort out any problems.
A log fire is casting soft shadows across cocktail hour and I can hear the chink-chunk of my sons playing a gentlemanly game of billiards. Next door, an elegant dining room is being laid by candlelight, just for the four of us.
Later, in the library, there'll be time to dip into The Southern African Household Guide, which is like Mrs Beeton but with added emergency bush medicine.
Staying at Mantis Founders Lodge, an hour-and-a-half from Gqeberha (formerly Port Elizabeth) on South Africa's Eastern Cape, is like being in the country house of grand but kindly relatives, not least because this was, until recently, a private home. Built in the 1940s for the godfather of South African conservation, Adrian Gardiner, it's now a seven-suite hotel with rhinos at the end of the garden.
The library was originally Mr Gardiner's office, where he created the pioneering private game reserve Shamwari (beloved of Brad Pitt and King Charles).
He doesn't live here any more but still phones at 8pm most nights to ask after his guests. Founders is about as personal as a safari gets.
Bump down a track for a few minutes and you'll find the private railway carriage in which earlier generations of Gardiners once criss-crossed southern Africa. The glorious exterior livery has been flawlessly restored while inside there's enough burnished brass and velvet drapes to keep the Dowager Countess of Grantham happy.
Before we move into the main Lodge, (it's ours for one night), with dinner by chef Lloyd and served on the deck by butler Bongiwe, Ranger Sikhumbuzo has got a fire blazing and around us and the sound of animals is turned up to the max.
Founders is how Mr Gardiner continued to build sustainable tourism after his Shamwari years - rewilding exhausted farmland, reintroducing the Big Five - rhinos, elephants, lions, leopards and buffalo - and the smaller creatures with which they cohabit: the red-billed oxpeckers that pick out their ticks, for instance, as well as dung beetles to fertilise the orange earth.
His ambitious eco-project is the antithesis of a 'Ferrari Safari' - ticking off animals at high speed. At Founders you can watch a pride of lionesses take down a warthog or a dozen orange-eyed hippos singing in their mud bath.
But you'll stop for the marigold flash of a Cape Daisy, too, the distant flap of a martial eagle's wings or to inhale the super-stink of a patrolling hyena. It's such an intimate place that only the leopards prove more elusive than the sight of other tourists.
Founders is also an outpost of Bear Grylls's empire, offering a survival masterclass for young guests. Parents are supposed to disappear but, like the nosy giraffe watching on, my husband and I, and our eldest son, 16, were far too interested in what our 12-year-old was doing.
Stuck in the South African bush?
Lash up a shelter with rope made from the bark of an acacia tree.
Later we use some of the acacia bark rope to make bracelets, with happy memories woven in.
We return to Gqeberha, a historic, sunny city that is well served by short flights from Johannesburg an hour-and-a-half away.
Here you can book-end your safari with whale and penguin watching, surfing and sailing out of the Lodge's sister hotel Mantis No 5. It's a white and blue Miami-lookalike just 100 metres from Gqeberha's Indian Ocean beach. No 5 has one of the city's best restaurants, The Jazz Room, a private cinema modelled on the one in Clarence House and 200 pieces of art, many from Mr Gardiner's collection.
But amid the city's urban cool we have only to glance at our bracelets to feel the tug of the immersive natural world of Founders - and what a privilege it has been to experience it.
First published in the Mail on Sunday - February 2024
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