Your calls always answered within 5 rings.
Speed of communication was excellent - no automated phone answering systems. Will definitely use DialAFlight again
Would not go to another travel agent. Ryan does everything and more. Nothing too much trouble. Dependable, fast working and smart. Thank you Ryan.
Great customer service and always very helpful. Would definitely use you again in the future.
Always useful to have someone to speak to in case of problems like Heathrow's shutdown. The strength of back up is very reassuring.
Roger is just brilliant!
I found DialAFlight helpful and efficient and would definitely recommend to family and friends.
Well informed at every stage. Top grade hotels. Efficient transfers. Cannot fault arrangements
Ben was very helpful
Everything as promised. Wheelchair available so able to spend time in the BA Lounge. All went smoothly
Niall is always very helpful in booking our flights and accommodation. Everything is organised for you which is great
Excellent, friendly service as always
The holiday went very well. The Vineyard Hotel in Cape town is fabulous - strongly recommend it to others
Great service and help
BA Business Class is falling behind, in terms of service and comfort, when compared with other providers.
First class out of hours response to BA -created problem
I always deal with Saf who is helpful, reassuring and a credit to your company
Kenya Air was top notch on LHR to Nairobi. The second leg to Cape Town and back was not good enough to be called business class
Excellent service as usual and the last minute changes we had to make to our itinerary were handled very quickly and efficiently.
Everything was extremely well organised and went according to plan. Many thanks to Sam
Will book with you again.
Never ever put me on a BA flight again! They are terrible.
Luke nailed it!
All went according to plan. Turkish Airlines excellent service and punctuality
Damian, all fine but we didn't care much for Virgin Upper Class on the 787. There is nowhere to put anything around one's seat. Not a great design.
Perhaps advising us to book our seats earlier would have given us our preferred position.
Ian Newton is absolutely amazing. Thank you so much for making all our trips memorable and helping us out when we had fly back on a earlier flight to UK.
Outstanding service, Adam is a great asset
Happy to recommend!
Nicole Luong and her team are excellent and provide a friendly professional service. They always ensure that the travel itinerary is practical and cost effective.
Simply great, very responsive and helpful.
A log fire is casting soft shadows across cocktail hour and I can hear the chink-chunk of my sons playing a gentlemanly game of billiards. Next door, an elegant dining room is being laid by candlelight, just for the four of us.
Later, in the library, there'll be time to dip into The Southern African Household Guide, which is like Mrs Beeton but with added emergency bush medicine.
Staying at Mantis Founders Lodge, an hour-and-a-half from Gqeberha (formerly Port Elizabeth) on South Africa's Eastern Cape, is like being in the country house of grand but kindly relatives, not least because this was, until recently, a private home. Built in the 1940s for the godfather of South African conservation, Adrian Gardiner, it's now a seven-suite hotel with rhinos at the end of the garden.
The library was originally Mr Gardiner's office, where he created the pioneering private game reserve Shamwari (beloved of Brad Pitt and King Charles).
He doesn't live here any more but still phones at 8pm most nights to ask after his guests. Founders is about as personal as a safari gets.
Bump down a track for a few minutes and you'll find the private railway carriage in which earlier generations of Gardiners once criss-crossed southern Africa. The glorious exterior livery has been flawlessly restored while inside there's enough burnished brass and velvet drapes to keep the Dowager Countess of Grantham happy.
Before we move into the main Lodge, (it's ours for one night), with dinner by chef Lloyd and served on the deck by butler Bongiwe, Ranger Sikhumbuzo has got a fire blazing and around us and the sound of animals is turned up to the max.
Founders is how Mr Gardiner continued to build sustainable tourism after his Shamwari years - rewilding exhausted farmland, reintroducing the Big Five - rhinos, elephants, lions, leopards and buffalo - and the smaller creatures with which they cohabit: the red-billed oxpeckers that pick out their ticks, for instance, as well as dung beetles to fertilise the orange earth.
His ambitious eco-project is the antithesis of a 'Ferrari Safari' - ticking off animals at high speed. At Founders you can watch a pride of lionesses take down a warthog or a dozen orange-eyed hippos singing in their mud bath.
But you'll stop for the marigold flash of a Cape Daisy, too, the distant flap of a martial eagle's wings or to inhale the super-stink of a patrolling hyena. It's such an intimate place that only the leopards prove more elusive than the sight of other tourists.
Founders is also an outpost of Bear Grylls's empire, offering a survival masterclass for young guests. Parents are supposed to disappear but, like the nosy giraffe watching on, my husband and I, and our eldest son, 16, were far too interested in what our 12-year-old was doing.
Stuck in the South African bush?
Lash up a shelter with rope made from the bark of an acacia tree.
Later we use some of the acacia bark rope to make bracelets, with happy memories woven in.
We return to Gqeberha, a historic, sunny city that is well served by short flights from Johannesburg an hour-and-a-half away.
Here you can book-end your safari with whale and penguin watching, surfing and sailing out of the Lodge's sister hotel Mantis No 5. It's a white and blue Miami-lookalike just 100 metres from Gqeberha's Indian Ocean beach. No 5 has one of the city's best restaurants, The Jazz Room, a private cinema modelled on the one in Clarence House and 200 pieces of art, many from Mr Gardiner's collection.
But amid the city's urban cool we have only to glance at our bracelets to feel the tug of the immersive natural world of Founders - and what a privilege it has been to experience it.
First published in the Mail on Sunday - February 2024
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements