Your calls always answered within 5 rings.
One of the best holidays I’ve ever been on. I was so nervous about going all that way on my own. But the whole trip ran smoothly from start to finish. DialAFlight is the travel agency I always use to book my holidays
Everything went smoothly - no issues thank you
Amazing customer service from Julie. Kept me updated with everything and was happy to answer any concerns I had.
Another fabulous holiday made so easy by DialAFlight
Doubly disappointing that husband had to cancel flights to NZ for 2nd time due to ill health & pending ops. The team couldn't have helped more both with original bookings and cancellations. It was a pleasure to book and not stressful when forced to cancel. Definitely recommend them.
Thank you Edward Scudder. I had an amazing holiday
I was stuck in Jakarta because my flight was cancelled three times due to a volcano eruption. My flight back would have cost nearly £900 but Travis moved it for me so I got home for free, booked my hotel and sorted my dietary requirements at the same time. Everything was changed on the DialAFlight app so when I checked in at Emirates there was no fuss. If I had booked the flight independently I would have struggled, as the internet connection is not so good on a mobile phone 7000 miles away from home. Thanks again.
Excellent service as always from Sebastian.
It would have been nice to have been offered a selection of better rooms
Our booking experience with yourselves was excellent but unfortunately the first Emirates flight was delayed and as a consequence we missed our connecting flight in Dubai meaning our holiday was delayed by 24 hours.
Joey was very good when I needed to make some late changes. Great service. Thanks.
All went as planned with great hotels and locations with transfers from the airport that were easy and smooth with very polite drivers. The only issue worth mentioning was that we not aware of the visa, heath declarations and customs declaration that we could have completed before we landed at the airport in Bali
Roy has excellent customer service skills and was very efficient - will definitely use again
Fantastic service. Cody was excellent throughout and the holiday was exactly as we booked. I have already sent a personal message to Cody thanking him. Would highly recommend DialAFlight
I only deal with Ross Perks and advise my friends to go through him which they have done. Excellent service since 2022 when I first telephoned DialAFlight after a number of years. Marvellous personal customer service, he has never refused to respond, although at times I’m sure I’m a pain. Wouldn’t change him
Thanks Amelia - so helpful, as always
Nicole was excellent in helping me plan my flights to Asia. Everything went smoothly. I would highly recommend DialAFlight
Huge thanks to Nicholas Brew
All good as usual
Thanks Justin. Did us proud again.
The whole trip was first class throughout, thanks DialAFlight. Another winner!
This holiday was very last minute as Malaysian Airlines had cancelled our flights and in effect our holiday. Gino did a tremendous job in finding us a very similar holiday in the same area with just two weeks notice. Very impressed. Great service, great app to help you through everything, even tips on which taxi company to use.
Have used Des Wing a few times now and he is great
Erin was brilliant - helpful and informative
Excellent service as always - had an amazing trip
Everything went smoothly and we had an amazing time. Many thanks to Shane Graham who was amazing.
I would 100% recommend DialAFlight as they organised our trip from start to finish including flights, transfers and accommodation. We had a call from Kitty a few days before we left to check we had everything ready. We didn't have to worry about a thing. Can't thank them enough
It all worked out great - easy flight and experience
Fantastic customer service! Would highly recommend
We had a wonderful holiday. The accommodation was amazing. Our only observation is that the accommodation at Melia Bali was very tired and dated. We did hear from one of the hotel drivers that the hotel is due to start renovation work in Oct 2024 and the hotel will be closed for 12 months. Thank you Michelle and all the team for a wonderful experience.
We had only just set off white-water rafting through the jungle gorges of the Ayung River when our guide began flinging water over us with his paddle.
The water was too calm for his liking – this was his way of livening up the trip.
We retaliated in kind until we were all soaked, but then, just to make sure we were fully drenched, he beached the raft under a pipe ditching a small stream into the river and made us stand beneath it for photographs. They like a giggle in Bali.
SETTLING IN
By then, we'd been in and around Bali for a week and had acclimatised to the warmth, the drifting scents of incense sticks, the greeting of everyone with a hands-in-prayer Namaste gesture, and the gaiety of the little temples that peek over the walls of family compounds, their pillars decked out in bright fabrics.
And we were getting hooked on sambal, the tangy, spicy tomato dip that comes with crackers wherever you order drinks. We had also learned that not taking things too seriously is a way of life here, even in the tranquil, opulent surroundings of the Four Seasons at Sayan, set in the jungle just outside Ubud in the middle of Bali.
SO MUCH TO LEARN
I thought our cycle tour guide, Agus, was joking when he suggested we stop for a cat-poo coffee. We had been deluging him with questions as we pedalled through open countryside north of Ubud. How many rice crops did this green and fertile island yield each year? Four.
What were the tall, frondy bamboo decorations going up outside every house? Penjors, to celebrate the national festival of Galungan.
The cat-poo-cino turned out to be for real. It's made with coffee beans that have been eaten, and excreted, by a sad, fierce-looking creature called a Luwak, which makes the beans milder in flavour, once they have been washed, roasted and ground. Oh, yes.
A TOUCH OF LUXURY
The Four Seasons at Sayan is an extraordinary building that clings to the steep side of a river valley, like some retro James Bond baddie's lair.
You sashay across a treetop-height walkway towards a large lily pond that appears suspended in mid-air. The hotel is beneath said pond, with a stupendous view across the river valley. The Obamas stayed here last year.
I knew from friends who honeymooned here in style that Bali is not just for backpackers, though even in the luxurious hotels lining the Ayung, the vibe is relaxed. Everyone is friendly and laidback.
WHERE TO VISIT
Most people hang out on the pale-sand beaches at its southern tip. They might get as far inland as the hippyish town of Ubud but, with its yoga centres and art studios.
We started on the beach. Steering clear of Kuta – the Magaluf of Bali – we stayed in the beachy, more upmarket Seminyak district.
Then, in search of an island paradise of the sort that brought the first hippies here in the Sixties, we ventured across the Lombok Strait to the Gili Islands. Gili Gede, off the south coast of Lombok (the next Indonesian island to Bali), boasts the super-chic hotel Kokomo Gili Gede
Back on Bali, my husband Matthew had a massage using milk and honey scrubs at Sayan. Then he agreed to spend our final afternoon enjoying a three-hour 'Blessings of Bali' ceremony.
A BIT OF PAMPERING
By now we had moved on to another Four Seasons hotel, at Jimbaran Bay on Bali's southernmost tip, where the blessings take place in the seafront pavilion. We did aerial yoga, we meditated. We 'bathed' in the reverberating din drummed up by the massage ladies on 3ft gongs.
After a muscle-probing massage, we donned sarongs and sat, eyes closed, as the priest chanted prayers – and concluded the ceremony by tipping a litre of blessed water over our heads. It was my turn to giggle – respectfully, of course.
First published in the Daily Mail - April 2018
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