Your calls always answered within 5 rings.
One of the best holidays I’ve ever been on. I was so nervous about going all that way on my own. But the whole trip ran smoothly from start to finish. DialAFlight is the travel agency I always use to book my holidays
Everything went smoothly - no issues thank you
Amazing customer service from Julie. Kept me updated with everything and was happy to answer any concerns I had.
Another fabulous holiday made so easy by DialAFlight
Doubly disappointing that husband had to cancel flights to NZ for 2nd time due to ill health & pending ops. The team couldn't have helped more both with original bookings and cancellations. It was a pleasure to book and not stressful when forced to cancel. Definitely recommend them.
Thank you Edward Scudder. I had an amazing holiday
I was stuck in Jakarta because my flight was cancelled three times due to a volcano eruption. My flight back would have cost nearly £900 but Travis moved it for me so I got home for free, booked my hotel and sorted my dietary requirements at the same time. Everything was changed on the DialAFlight app so when I checked in at Emirates there was no fuss. If I had booked the flight independently I would have struggled, as the internet connection is not so good on a mobile phone 7000 miles away from home. Thanks again.
Excellent service as always from Sebastian.
It would have been nice to have been offered a selection of better rooms
Our booking experience with yourselves was excellent but unfortunately the first Emirates flight was delayed and as a consequence we missed our connecting flight in Dubai meaning our holiday was delayed by 24 hours.
Joey was very good when I needed to make some late changes. Great service. Thanks.
All went as planned with great hotels and locations with transfers from the airport that were easy and smooth with very polite drivers. The only issue worth mentioning was that we not aware of the visa, heath declarations and customs declaration that we could have completed before we landed at the airport in Bali
Roy has excellent customer service skills and was very efficient - will definitely use again
Fantastic service. Cody was excellent throughout and the holiday was exactly as we booked. I have already sent a personal message to Cody thanking him. Would highly recommend DialAFlight
I only deal with Ross Perks and advise my friends to go through him which they have done. Excellent service since 2022 when I first telephoned DialAFlight after a number of years. Marvellous personal customer service, he has never refused to respond, although at times I’m sure I’m a pain. Wouldn’t change him
Thanks Amelia - so helpful, as always
Nicole was excellent in helping me plan my flights to Asia. Everything went smoothly. I would highly recommend DialAFlight
Huge thanks to Nicholas Brew
All good as usual
Thanks Justin. Did us proud again.
The whole trip was first class throughout, thanks DialAFlight. Another winner!
This holiday was very last minute as Malaysian Airlines had cancelled our flights and in effect our holiday. Gino did a tremendous job in finding us a very similar holiday in the same area with just two weeks notice. Very impressed. Great service, great app to help you through everything, even tips on which taxi company to use.
Have used Des Wing a few times now and he is great
Erin was brilliant - helpful and informative
Excellent service as always - had an amazing trip
Everything went smoothly and we had an amazing time. Many thanks to Shane Graham who was amazing.
I would 100% recommend DialAFlight as they organised our trip from start to finish including flights, transfers and accommodation. We had a call from Kitty a few days before we left to check we had everything ready. We didn't have to worry about a thing. Can't thank them enough
It all worked out great - easy flight and experience
Fantastic customer service! Would highly recommend
We had a wonderful holiday. The accommodation was amazing. Our only observation is that the accommodation at Melia Bali was very tired and dated. We did hear from one of the hotel drivers that the hotel is due to start renovation work in Oct 2024 and the hotel will be closed for 12 months. Thank you Michelle and all the team for a wonderful experience.
Bali was the place friends kept telling me I should visit. Surely nowhere could be that fabulous - but it lived up to the hype. I loved it.
There was an enormous sense of tradition, belief in family values and beautiful aesthetics - there's nowhere like it.
I hadn't gone with any intention of searching for new fabrics or inspiration for designs - after all, I really had no idea what I would find.
It is so spiritual - it's astonishing how many temples there are. I arrived after an exhausting Fashion Week, but from the moment I entered Alila Villas Soori - the most amazing hotel I've seen - I felt thoroughly relaxed.
Alila Villas Soori is on Bali's south-west coast in the Tabanan regency, 20 minutes from Tanah Lot temple, the island's most sacred. It's one of Bali's prettiest regions, between the sea and rice terraces, with mystical Mount Batukaru in the distance.
My bedroom overlooked a glorious beach - the sand black and volcanic.
When I woke on the first morning, it felt almost enchanted. It had been stormy overnight and the beach was full of people collecting driftwood for fuel. Some were dragging away large pieces to turn into sculptures, to sell to tourists.
I had incredible spa treatments. ?They make their own soaps - volcanic, rice and cinnamon - all beautifully scented. And I saw how they use volcanic sand in body scrubs
The hotel's Cotta restaurant had a French and a local chef, together creating a magnificent fusion of French and Balinese.
After three days it was time to explore. The mountains in the centre of the island were a two-hour drive, but worth it.
I was in the picturesque Bali you see in guidebooks - rice fields and irrigation ditches everywhere.
I went whitewater rafting - and all around were stunning temples and rice fields. It was one of the greatest outdoor adventures I've ever had.
Later I thought I could hear music. When I asked what it was, I was told: 'It's the monks praying.'
There were often religious processions, and I was able to enjoy it all at close quarters.
For the second part of my stay, I moved to the Alila Villas Uluwatu at the south of the island. It was in a gorgeous area, above limestone cliffs and sandy beaches - very smart and fashionable, yet very tranquil.
A pool was set high above the Indian Ocean, with one of the world's best views.
I was surprised to find a well-stocked library, with books about traditional crafts such as weaving and basket-making.
My guide took me to a museum in Denpasar focusing on local handicrafts, with displays of traditional textiles and hand-made masks and tapestries.
Then I went on a bit of a 'treasure hunt' to learn more about the local dyeing techniques of batik and ikat. I discovered beautiful ikat weaves using gold and silver threads. I was learning about the culture and history of Bali through its crafts.
I bought so much local handiwork I had to buy a second suitcase.
I came across antiques shops where they have lots of textiles - some hundreds of years old - which you can buy.
At a temple at Uluwatu, on a cliff edge, I saw people performing a traditional dance.
There was a choir of 70 men who sang and then went into a meditation dance called a kecak -extraordinary.
What I saw in Bali proved to be a source of inspiration for my designs. I took many pictures, and I'm going to translate my experiences into some very modern, glamorous, Julien Macdonald designs.
I'm sitting surrounded by batik, ikat and incense - ready to go to work.
My ten days in Bali simply weren't enough. I'm already planning another trip.
First published in the Mail on Sunday - October 2015
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