Your calls always answered within 5 rings.
As always an awesome experience, thank you Colin and your team.
Always use Trevor and Roger at DialAFlight who are so helpful. You will feel safe booking anything through them as they are always there to help.
Libby was amazing - she sorted out our seats for Bangkok Airways as we could not with British Airways
I’ve already recommended you to lots of friends. I love the fact that someone always answers the phone immediately and all the staff are really knowledgeable. They make lots of suggestions right there on the spot without any lengthy delays or call-backs. The best thing is being able to pick and choose your flights and hotels but still get an Atol certificate as well as a 24-hour emergency travel agent service whilst at your destination.
Toby Anike gave great service as usual. Hope company appreciates him.
Great hotels. Really good flights, all on time. Transfers were good too. All in all a brilliant holiday and a big thank you to Amy Hibbert for organising such a great trip.
It's my second holiday with DialAFlight. First went trouble free. However, this time, our connection flight home was delayed by bad weather and we missed our flight to Heathrow.
Only one hour was allowed for transfer at Singapore and this was not enough. As a consequence I was unable to make the connection and was transferred onto a later flight to London
Great service and booking process due to staff being able to help with assistance. I felt reassured booking through DialAFlight and would recommend
Everything about the flight was spot on. Enjoyed it
Very efficient service.
Yet again Finn came up with great flight times at really great rates, with two excellent destination hotels! Wonderful friendly and efficient service as ever!
All good - be booking another soon.
Everything was very good. Anantara hotel in Koh Samui has amazing staff and location!
It was a great holiday
We had a great holiday arranged for us by Tristan Chatburn. Five flights, a boat return transfer, two excursions and five hotels were involved and everything worked seamlessly. Destination Asia were amazing with all local arrangements, as was Tristan for putting it all together.
Thanks again to Matthew and his team. We had the most perfect holiday and got engaged! Have passed your number to my aunt as she has some holidays she’d like to book and we wouldn’t use anyone else!
Great service. I have and would recommend DialAFlight to anyone. Keep up the good work
Billiant holiday, the only thing I would say is that I paid for transfer when this was free and included with the hotel.
Andrew gave me excellent advice on everything I was worried about as an older person.
Would definitely book again
I have used Bradley for several years and his knowledge of Thailand is second to none
Thanks to Gino for the close attention given to our first trip with DialAFlight. All went as planned and back home safely
Good communication throughout process, friendly team
Thank you so much Guy for helping us to create an amazing trip to Thailand. It worked out like a dream.
Very happy customer
As usual Tristan has done us proud with all his advice and assistance
We were very satisfied with the service provided by Jack. Everything went according to plan. Our stopover hotel was exquisite and our flights ran smoothly. I would definitely recommend to other friends and family of the customer care which was first class.
Very professional and pleasant service. Will definitely be using again.
Nightmare holiday but out of DAF's control. Written to airline direct
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
First published in the Mail on Sunday - August 2018
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