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Have used Stuart and Graham at DialAFlight for many years - great experience and service

Excellent service, I would highly recommend

Top class trip that exceeded our expectations!

Holiday was amazing.

Jim always brilliant. Thank you

Tristan provides a fabulous service. I would always use DialAFlight for booking flights where possible.

A great service from beginning to end. In a tour incorporating seven locations and hotels, multiple trips to monuments, temples and historical buildings, all including transport and tour guides; every single experience was slick, professional and memorable.

Smooth and attentive. Everything worked perfectly.

Everything was straightforward, no issues.

Jerry Bushnell provided an excellent service

Detailed planning meant for a smooth journey. Always good to know I could contact you at anytime. Excellent flight times. I will definitely use this company again and recommend to others.

Thank you Guy for your professionalism and support throughout the trip

Excellent and reliable.

Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.

Always amazing

Always a 1st Class service

Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.

You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.

Sean Furnival was a delight with suggestions and my flights were perfect

Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling

Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!

There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!

Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!

Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends

Absolutely brilliant, we will always come to you for a quote.

Great service, especially from Ray Taylor.

Zoe Lane is an excellent travel agent.

It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.

Efficient and helpful

Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.

vibrant Valencia

Art and paella in vibrant Valencia

Jeremy Clarke falls in love with a wonderful city that deliciously combines ancient and modern- but he pulls no punches on what to avoid!

On the final evening of our three-day cultural tour of Valencia, dolled up and festive, we went for a slap up dinner at the swish Marina Beach Club.

Clearly the club is a place to see and be seen. This great barn of an upmarket seaside restaurant was packed with beautiful young Valencian nouveau riche shouting happily at each other.

The noise was incredible. And yet it was at this popular restaurant that we had the worst dining experience of our entire lives. The food - what little we saw - was rubbish; our waitress appeared to despise us.

When the waitress begrud-gingly shoved a bottle of wine on the table, the wrong one, we passed a glass between us pretending it was the Holy Grail.

But were we downhearted? Not a bit. After 72 hours of sightseeing, we were stuffed to satisfied surfeit with Valencian art and culture. We had seen everything - and what a thrill it all was.

We'd been to the Chapel of the Santo Caliz in Valencia Cathedral and gawped at the actual Holy Grail. We'd visited the late medieval Lonja de la Seda, or Silk Exchange, a masterpiece of civil Gothic architecture. Under shade trees outside the Silk Exchange, we'd watched traditional Valencian dancing.

Take a cycle tour and admire the city's incredible architecture

We'd eaten tapas at the Colon covered market, a landmark of Art Deco architecture.

We'd visited the Bombas Gens Centre D'art, an old water pump manufacturer with an Art Deco facade converted to a gallery with 1,500 works of modern art by 150 artists, including Robert Mapplethorpe.

Bombas Gens's incongruous transformation from heavy industrial workshop to bourgeois art space nicely typified the gift-wrapping of Valencian cultural and historical heritage for the 21st-century tourist.

We'd even been taken on a guided walking tour of Valencia's rather bizarre, council-maintained graffiti. Afterwards, we were privileged to meet foremost Valencian street artist Vinz Feel Free.

Wearing a tracksuit top and jogging pants, Mr Feel Free personally conducted us around his new exhibition at the Carmen arts centre, a palatial former convent.

Had recognition, respectability and paid employment softened the poacher turned gamekeeper's Leftist credo? His giant prints and photographs of nude pelota players with superimposed animal heads said an emphatic no.

We visited the Silk Museum and learned about the laborious silk-making process from mulberry tree to silk moth cocoon to weaving loom to museum gift shop.

Take the kids to Oceanografic - an oceanarium with many marine habitats

And at the Museum of Fine Arts, a spokesman for the Valencian tourist board, solemn with excitement, confided to us that the city's hidebound conservative council had been slung out, and a Left-wing one elected in its place.

He had a dream of bright sunlit ideological uplands dotted with costly, consciousness-raising public art. The public art we'd already seen was, it's no good denying, of startling banality. I hope his dream is realised.

The river Turia once flowed through the centre of Valencia. In 1957, it naughtily overflowed its banks. As a punishment it was diverted away from the city centre and the river bed was planted with public gardens. The old bridges remain; the gardens and embankments have been sown with public art and post modern architectural statements such as Valencia's ambitious new opera house.

Designed by celebrity architect Santiago Calatrava, the Palau de les Arts Reina Sofia is his homage to the homicidal sci-fi creature in Alien. As well as the Turia Gardens, Valencia has dozens of green spaces, including two botanical gardens, the Monforte gardens, the magnificent parks Glorieta, Cabecera, Alameda and Viveros.

In the latter, we sat in a packed grandstand and were tortured for an hour and a half by the vibrant Armenian-Lebanese electric violinist Ara Malikian playing maniacal covers of Led Zeppelin and David Bowie.

Try some traditional Valencian paella

Valencia is the home of paella and where Spanish women still waft air over themselves with elaborate fans.

If you go in the warm months, you'll need a parasol and fan.

First published in the Daily Mail - August 2018

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