Your calls always answered within 5 rings.
Roy Copeland is tremendous
All good - again - thanks very much
Many thanks to Roy Copeland for arranging our hotels. They were all excellent and ideally located. The various flights, hotel/airport transfers and car hire you organised also worked out perfectly. Thanks once again for all your expert help and advice.
Many thanks for fulfilling all my travel needs so professionally. I look forward to the next time.
The only point I would make is that you could let clients know that they can, in some cases, select seats as soon as their booking is confirmed, rather than waiting until check in. We weren't aware that Singapore Airlines let you do this, so waited until check in, by which time the choice of seats available was very limited.
Great flights with Cathay Pacific at really good times - Heathrow - Hong Kong- Auckland and back. The hotels in Auckland and Christchurch were centrally located, quality rooms and service and exceptional value.
You never fail. I always recommend you and pass on Greg’s number
Russell is always very helpful and sorts us out for our annual trip to Aus and NZ
Always answer the phone on the 1st ring - excellent. Very helpful, whatever the question.
Very grateful for all your help, and to know you are always there in an emergency.
Once again Ellis sorted us out with a great holiday which went smoothly - we took his recommendations on board and they were spot on!
Delighted with our flights to and from NZ. Short delay on the second leg of our return but this was compensated by all the spare seats around us so we had a very good night's sleep.
The Malaysian flight from Auckland to Kuala Lumpur was a shocker. Our business class fully relining seat did not recline, the screen was non functioning, the flight rarely got above 36000 ft and suffered turbulence almost all the way.
Very good first time experience with DialAFlight. Thank you
Flights and transfers worked well and Emirates was excellent.
Already provided feedback to Tommy. Thanks a lot.
All went well but it was a bit daunting to learn we had to reclaim luggage in US and re-check it in! AA were OK. Qantas excellent, would definitely recommend them.
Flights , contact from Wayne throughout and info all good. Just a note, they would not allow hold baggage to be checked all the way through to London from Napier. I had to collect baggage in Auckland and re check in. There’s zero security in Napier airport and no baggage screening process which is incredible - perhaps this is why!
Agents are good at their job and quickly able to propose best routings and fares. I particularly like that they represent all airlines so you can find the best options from multiple airlines with ease, and all from one company.
For couples travelling it is great to have a joint booking reference and seats together. Anything to help that, would be valued.
Went like a dream. All flights on time. But if there was a problem, we knew we could call Robert and his team and they would help us out.
Our dealings with Callum and DialAFlight are very positive and we have recommended you to other people. The response time to questions is fantastic. Keep it up!
although we got our connecting flights both were due to depart as we got to the gate. It worked perfectly but can I suggest that timings around bio security and customs should be factored in. For example at Auckland the international and domestic terminals are not connected and you have to go through Bio security as well. This is a minor observation as the planning and holiday were very good and credit to Les and Teddy
Another great set of flights organised by Travis
An excellent all round experience and will definitely be asking for quotations next time we travel.
Thank you William for all your help and advice.
Great service from Sebastian
Kylie booked us an amazing trip from north to south of New Zealand. Everything went smoothly and was tailored to our needs. Spot on!
Fabulous trip - all managed very well
Always get first class treatment from Aidan
The breathtaking Mount Ngauruhoe looms over a wilderness of desolation.
Offset against the cerulean sky, this active stratovolcano has a dark, conical shape and clouds bubbling around its blood-red crater like dry ice in a lab experiment. It's the sort of volcano my son Edward would draw.
Also known as a composite volcano, a stratovolcano is one built up by many layers of hardened lava, pumice stone and volcanic ash - and known for periodic explosive eruptions, with the lava flowing from it cooling and hardening before spreading far due to its high viscosity.
Edward clambers on to the bus that will escort us to the start of our trek with a spring in his step. 'That's Mount Doom,' he says to the bus driver, just in case he didn't already know.
Edward has only just turned seven, but he has already watched Peter Jackson's The Lord Of The Rings trilogy and its prequel, The Hobbit. His bedtime reading is Tolkien's The Hobbit - illustrated but unabridged.
I suppose I shouldn't be surprised at his literary preferences, given that his father is both a movie buff and a voracious reader.
We are about to attempt the Tongariro Alpine Crossing in New Zealand's North Island. Apparently the best one-day hike in the country, it's a 12-mile adventure across the Tongariro National Park.
This is the setting for Mordor in the Lord Of The Rings trilogy, and Mount Ngauruhoe stars as Mount Doom, where Frodo, the hobbit entrusted as the ring-bearer, is tasked with destroying the ring.
The driver pulls Edward back by the hood of his waterproof. 'Hobbits aren't allowed on board,' he says, gruffly.
Edward gasps. 'I'm not a hobbit. I'm a child.' 'You know this isn't a child-friendly hike?' says the driver, concerned. This time, he's addressing us, not Edward. 'If it were easy-peasy-lemonsqueezy, it wouldn't be called Mordor,' pipes up Edward, before we can articulate an adequate reply.
I prefer glamorous heels to hiking boots any day of the week, so I harbour a secret wish that poor weather might mean the trek being called off. But I'm a little miffed to find that even a cyclone won't put daddy and Edward off visiting Mordor.
However, a delay while waiting for the weather to improve buys us time to explore the fascinating caves at Waitomo, where the luminous bottoms of glow worms create stellar constellations in the darkness. Also demanding our attention were the bubbling muds and jewel-coloured geothermal pools at Waiotapu as well as the bird sanctuaries inhabited by threatened species of fluffy, nocturnal kiwi birds in Otorohanga Kiwi House.
We cruised the Lake Taupo caldera (a caldera is a deep collapsed volcanic crater, which in this case has formed a lake) aboard a Romancing The Stone sailboat.
But a highlight for Edward, after a stay in a homely, picturesque farm, was a visit to Hobbiton, the film set of The Hobbit. He was totally at home among its undulating hills, enchanting vegetable patches, flowering gardens and quaint houses with hobbit-sized doors.
North Island is often skipped in favour of South Island, but it it needn't be. The Tongariro crossing averages eight hours and comprises steep, rope-assisted climbs to the 6,200ft summit.
It's not a trek for the faint-hearted, but the gritty volcanic landscapes, scorched crater ridges, gem-coloured sulphurous lakes and tussock grasslands merging into forests of mountain beech and kaikawaka are spectacular.
Never mind that I'll be stiff tomorrow. Even after the trek, Edward was still tingling with excitement and daddy was completely in his element.
'Even the hobbit made it?' says the driver, congratulating us at the end of our adventure.
Perhaps hobbits and children are not so dissimilar, after all.
First published in the Mail on Sunday - March 2018
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