Your calls always answered within 5 rings.
Everyone was very helpful and everything worked smoothly
Always very satisfied with the service you provide. Thank you.
Outstanding support, excellent service, hope to use you again,
Brilliantly organised. App was great and used all of the trip - really useful. Curtis yet again crafted a brilliant road trip for us. I have passed on his details to a few friends
You always give a very good service
Harry Clark was really helpful.
Personal service from Lewis Stewart was very helpful in tailoring our trip.
Oliver was brilliant in every aspect of our booking and I would have no hesitation to use DialAFlight again and recommend to family and friends.
Not keen on the BAE Business Class seating arrangements. Rated New Zealand Air excellent. Will avoid Shanghai Airport in future
Brilliant service, thanks Ben and team. Flights and car hire all went to plan. Look forward to using you again
I use DialAFlight exclusively for travel - Ethan is always so helpful and responds immediately. He has the knowledge to put together a package which is suited to my needs and much better value than hours of internet searching
Outbound transfer time at LAX (2.5 hrs) was insufficient, we reached boarding gate only 10 mins before scheduled departure, which was extremely stressful. I would suggest additional layover time or alternative routing e.g. SFO which is less busy. Car hire and other flights all excellent.
Wayne Bailey was sublime from the first call to the last. We were recommended him by close friends and I’ll be doing the same.
Great job by John. Thank you very much. Made a fantastic holiday so easy.
Well organised
Chloe and her team came up with everything that made my travel experience exceptional. I was daunted flying to New Zealand for the first time without my late husband. We have always used DialAFlight for their efficiency and will continue to do so.
Brilliant service
Emma Pearce was excellent - gave us the personal touch.
We did not think the extra cost of travelling Premium Economy with Singapore Airlines was value for money.
The most amazing trip, everything brilliantly planned and would recommend and use yourselves every time. Philip and team never disappoint! Amazing service even whilst travelling. Thank you, until our next trip
Everything worked out well - good timings
Troy and Gareth were both first class, as usual, and have always met my expectations with their friendly and professional manner.
Every part of my journey went according to plan. Thank you. I’ll be booking again at some point
Sam is very helpful and extremely efficient
Everything went so smoothly. Thank you so much for making everything so easy.
Dexter as always was brilliant. Thank you.
Great service from start to finish. All went as planned. Smooth journey
Disappointed in luggage allowance of Malaysian Airways, 20kg with our booking!
Thanks again for your help organising my trip.
Great service, hope to use again
The breathtaking Mount Ngauruhoe looms over a wilderness of desolation.
Offset against the cerulean sky, this active stratovolcano has a dark, conical shape and clouds bubbling around its blood-red crater like dry ice in a lab experiment. It's the sort of volcano my son Edward would draw.
Also known as a composite volcano, a stratovolcano is one built up by many layers of hardened lava, pumice stone and volcanic ash - and known for periodic explosive eruptions, with the lava flowing from it cooling and hardening before spreading far due to its high viscosity.
Edward clambers on to the bus that will escort us to the start of our trek with a spring in his step. 'That's Mount Doom,' he says to the bus driver, just in case he didn't already know.
Edward has only just turned seven, but he has already watched Peter Jackson's The Lord Of The Rings trilogy and its prequel, The Hobbit. His bedtime reading is Tolkien's The Hobbit - illustrated but unabridged.
I suppose I shouldn't be surprised at his literary preferences, given that his father is both a movie buff and a voracious reader.
We are about to attempt the Tongariro Alpine Crossing in New Zealand's North Island. Apparently the best one-day hike in the country, it's a 12-mile adventure across the Tongariro National Park.
This is the setting for Mordor in the Lord Of The Rings trilogy, and Mount Ngauruhoe stars as Mount Doom, where Frodo, the hobbit entrusted as the ring-bearer, is tasked with destroying the ring.
The driver pulls Edward back by the hood of his waterproof. 'Hobbits aren't allowed on board,' he says, gruffly.
Edward gasps. 'I'm not a hobbit. I'm a child.' 'You know this isn't a child-friendly hike?' says the driver, concerned. This time, he's addressing us, not Edward. 'If it were easy-peasy-lemonsqueezy, it wouldn't be called Mordor,' pipes up Edward, before we can articulate an adequate reply.
I prefer glamorous heels to hiking boots any day of the week, so I harbour a secret wish that poor weather might mean the trek being called off. But I'm a little miffed to find that even a cyclone won't put daddy and Edward off visiting Mordor.
However, a delay while waiting for the weather to improve buys us time to explore the fascinating caves at Waitomo, where the luminous bottoms of glow worms create stellar constellations in the darkness. Also demanding our attention were the bubbling muds and jewel-coloured geothermal pools at Waiotapu as well as the bird sanctuaries inhabited by threatened species of fluffy, nocturnal kiwi birds in Otorohanga Kiwi House.
We cruised the Lake Taupo caldera (a caldera is a deep collapsed volcanic crater, which in this case has formed a lake) aboard a Romancing The Stone sailboat.
But a highlight for Edward, after a stay in a homely, picturesque farm, was a visit to Hobbiton, the film set of The Hobbit. He was totally at home among its undulating hills, enchanting vegetable patches, flowering gardens and quaint houses with hobbit-sized doors.
North Island is often skipped in favour of South Island, but it it needn't be. The Tongariro crossing averages eight hours and comprises steep, rope-assisted climbs to the 6,200ft summit.
It's not a trek for the faint-hearted, but the gritty volcanic landscapes, scorched crater ridges, gem-coloured sulphurous lakes and tussock grasslands merging into forests of mountain beech and kaikawaka are spectacular.
Never mind that I'll be stiff tomorrow. Even after the trek, Edward was still tingling with excitement and daddy was completely in his element.
'Even the hobbit made it?' says the driver, congratulating us at the end of our adventure.
Perhaps hobbits and children are not so dissimilar, after all.
First published in the Mail on Sunday - March 2018
More articles below...