Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
Abigail Gullo, the New Yorker who runs the bar at the much-hyped new restaurant Compere Lapin, has a theory about her adoptive city - 'they say you have to be successful to live in New York, beautiful to live in LA, but in New Orleans you can just be yourself.'
A 6in fleur-de-lis tattoo on her arm, the official Louisiana symbol, tells of her Big Easy love affair. 'I cherish bartending in this city because it's all about community. When Hurricane Katrina hit, many of the bars stayed open and staff did what they could to help, offering locals shelter.'
I'm not surprised. Community spirit is different here. Drink in the streets in other U.S. states and you'll be pounced on by the police. In New Orleans, they will stop for some banter or shout 'have a good time!' at revellers clutching their trusty Go Cups – plastic beakers you can grab from every bar and have refilled anywhere.
New Orleans' disdain for the status quo goes back a long way – 90 years ago it was named Prohibition America's wettest city and in 1928, when the Atlanta mayor asked Louisiana Governor Huey Long what he was doing to enforce the Prohibition Act, he reportedly replied: 'Not a damn thing!'
Most places found ways around the ban. To enter Mr O'Brien's Club Tipperary there was a secret password, 'storm's a-brewing', while guests dining at Antoine's restaurant were given teacups for their tipples. Both venues thrive today (with legitimate licences).
Drinking is still a theatrical sport. Sipping a Ramos gin fizz – one of the many local concoctions – at the 21st Amendment bar, we watch the swing-dancing couples cavorting under a deco chandelier. Ladies wear flippy skirts and bobby pins, men sport pork pie hats and shiny shoes.
Maybe it's the alligator-head voodoo sticks on sale at the market (a gift from Haiti immigrants), the celebratory approach to death with giant headstones and festival-style funeral parades, or the feeling you've stepped on to a Spanish film set that makes it so surreal.
Before the 1803 Louisiana Purchase, when the U.S. bought the whole state, ownership of New Orleans was tossed between France and Spain.
Often, it seems more European than American, particularly in the French Quarter, where the grand porches of 18th-century townhouses are covered by cascading plants making their escape from iron balconies.
It's also the location of our hotel. Twinkling fairy-lights hanging in the courtyard of the Maison Dupuy catch the eye of people walking by. With its Toulouse-Lautrec mural in the bistro we could be in France but for the maids gossiping in their Louisiana drawls.
A short walk away is St Louis Square, the heart of the French Quarter, where street performers perform magic for the crowds and brass bands mimic the puffed-out cheeks of Louis Armstrong.
The city's multi-culturalism means it's managed to swerve the rest of America's bind to hamburgers and fries. Instead its staple is Creole cuisine, mixing French cooking and hearty southern comfort food.
Worth trying are the alligator sausage and crayfish cheesecake at Jaquamo's restaurant, blackened fish at Tujague's and the deliciously thick grits at Brennan's.
From the hum of adversity – hurricanes, heatwaves and poverty – has erupted an attitude that life's too short. There's always an excuse for a party, and there is a festival practically every week.
Like a permanent morning-after state of dress, trees in even the most hidden neighbourhoods are abloom with streams of coloured beads flung up over years of Mardi Gras.
People stick together. Strangers greet you with 'how y'all doing?' Smart and reliable like old-fashioned butlers, streetcars are the city's only method of public transport. They create a constant soundtrack as they rattle past the mansions of St Charles Avenue and vintage shops of the Magazine district.
The French theme continues in the trendy industrial area of Bywater, where you will find Bacchanal Fine Wine & Spirits shop.
Enjoy a bottle of plonk and a cheese platter in its beautiful garden, listening to the lunchtime band.
Like alcohol, music is ingrained in the city's rebellious spirit. In the Twenties, jazz was associated with the underworld, with the prostitutes and gangsters who conducted their business at seedy Storyville speakeasies.
Today, world-class bands play across scores of venues every night and tiny Preservation Hall is among the most renowned.
Somehow, the drummer in the five-piece band doesn't break a sweat as he hits the fast-as-lightning syncopated beats of his solo. The city has a big birthday soon, its 300th in 2018. But in the city where age is just a number, it'll forever stay a naughty teenager.
First published in the Daily Mail - February 2017
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