Your calls always answered within 5 rings.
Big thank you to your team who got us home after our first flight of three was cancelled - special thanks to Tristan, Stan and Corrine who went above and beyond.
Connie is brilliant - I recommend her to everyone who travels!
The service we received was excellent, as it's been on each occasion we have used your services. The flights were exactly what we required and the suggestion to make a stop over to get the best price worked out really well. We'll use your services again next time we're making a trip abroad.
Excellent service DialAFlight, thank you very much.
Everything worked out well. No problems at all.
My flight back was cancelled but I was able to ring a 24/7 number where the advisor was very helpful and did her best to get me on the next available flight. Unfortunately, this wasn’t possible as I had already checked in and Qatar Airways wouldn’t let her change it.
Always helpful with quick responses
A truly personal service, you feel like you are being assisted by a friend
Dale was brilliant
I received the usual high quality service from Amy Hibbert that I have been used to over more than 20 years of using DialAFlight
So helpful, efficient but friendly at the same time
DialAFlight says what it does and does what it says. Having used DialAFlight for a number of years, we have had peace of mind knowing that if there is ever a problem they are at the end of a telephone line to help from anywhere in the world.
Many thanks to Raphael in particular, but to the whole team. You helped us out of a very difficult situation and took all the worries away so that we had a stress free and very enjoyable trip. Can't thank you enough.
Exceptional flight with outstanding service and lovely staff. Will book again very soon. And you found us the best deal!
Excellent communication from DialAFlight staff - thanks Harvey.
I've booked with DialAFlight multiple times and have always been very happy dealing with them and getting the best dates and times to suit my requirements. They are always friendly and answer the phone very quickly with no annoying pre recorded messages or push button navigating. They are reliable and you can always phone again to check any concerns.
Deborah was absolutely amazing with her help when I needed flight changes in Dubai due to the flooding. I wouldn’t have got back to the UK so quickly without her.
Becky was my link for the holiday of a lifetime. She did an excellent job of keeping me updated and although we didn’t have to call on her for help it was a big reassurance that someone was there at the end of the phone.
Thank you to Daryll and his team at DialAFlight who allowed me to travel with complete peace of mind!
All the flights were really good. However coming back home from Auckland to Shanghai, I wish I’d been made aware that my suitcase would need to be collected at Shanghai and then rechecked in. It wasn’t a pleasant or particularly easy experience. Anyway it all worked in the end.
You are not to blame for the poor service I received on my business class flights from LHR to AKL via Dubai but I will not be booking Emirates in the future
No issues from your end but Dubai airport and Emirates were very poor as far as communication went during our six and a half hour delay.
Great friendly service. Makes life so much easier using them. They find you exactly want you want in a matter of minutes whereas in the past it's taken me hours
Great service and prompt attention
Great service as usual. Excellent phone pick up, good prices and wonderful advice about which airlines, stopovers and timings.
Zoe always delivers.
Annabelle C is amazing and I'd book again with her!
Lloyd was very helpful at all times
Thank you for an excellent service
You guys are great….will return to you when (all being well) we head back to Kiwi in 3 years time. Lots we didn’t get to do!
You all know Roger Moore, 007? If you are too young to know what he looks like, he looks like me,' said our small, squat, spectacularly un-debonair Thai tour guide, Captain Alex, with a deadpan face.
While not exactly shaken with laughter at his wry quips, everyone was stirred by the stunning scenery at Ko Khao Phing Kan, or James Bond Island, as this place is more famously known. It became a must-see site due to its double-O heaven setting in The Man With The Golden Gun, when Moore's Bond goes in search of Scaramanga, played with relish by Christopher Lee.
This was all heady stuff for a first-time visitor to Thailand, an exotic land that has also inspired on the big screen the sublime (The Beach) and the ridiculous (The Hangover, Part II).
Many writers, from Somerset Maugham to Graham Greene, have fallen for Thailand's bars, silk, curry and hospitality. Its ancient history, temples, islands and beaches, as well as the gentle people of unrivalled grace, have made it endlessly enchanting.
A small bit of detective work led me to deduce that John le Carré found his original inspiration for The Night Manager - his thriller televised this year - in Thailand after staying at The Mandarin Oriental hotel in Bangkok, on the banks of the Chao Phraya river.
I discovered his fascination for the legendary hotelier Kurt Wachtveitl, famed for decades for arranging everything with charm and discretion, just as we saw Tom Hiddleston's character do in the BBC series. More later about le Carré, a drunken night on champagne, and his eternal gratitude to the night manager.
But first back to James Bond Island. This speck in Phang Nga Bay is firmly on the tourist track as boatloads arrive to get their fix of the legendary spy.
Indeed, everyone else on our boat seemed to think they were wannabe secret agents, as the men stripped down to Daniel Craig-style swimming shorts and the women wore Bond-girl bikinis. They also donned their best Bond-villain shades for selfies in front of the limestone outcrops.
Captain Alex's tour included kayaking into sea caves, shopping for silk and a lunch of fresh grilled fish, before driving back to the Banyan Tree Hotel in Phuket, a tranquil base where smiling courtesy is second nature to its staff.
Phuket became a favourite destination of backpackers in the 1960s and 1970s thanks to its sleepy beauty and sensational beaches, and luxury hotel chains soon discovered its appeal.
Many of the villas in the Banyan have a private pool, and you can have spa treatments in your garden overlooking the lagoon. Bicycles make it easy to get to and from the main lobby and its zen-like spa.
The starting point for my trip before heading to Phuket was Bangkok and the splendid Mandarin Oriental Hotel. Leave so much as half an apple in your room and it will be replaced within the hour. As well as supreme service, there is nothing the staff haven't seen, from Billy Idol smashing up his suite to Somerset Maugham fighting off a bout of malaria.
Some simple sleuthing persuaded me that le Carré first came across his inspiration for The Night Manager here. The clues were staring me in the face in the le Carré suite on the tenth floor.
A typed letter from the author is framed on the wall. He thanks the hotel manager for the incredible care and hospitality, having arrived 'tired, dusty and unannounced' after a 'swing through divided Laos' while researching his novel, The Honourable Schoolboy.
He recounts how he met up with a friend in the hotel and drank copious amounts of champagne, which annoyed a journalist from 'a lofty London paper' who was also staying there. 'I fear we may not have seemed as funny to him as we did to one another.' A year later, when The Honourable Schoolboy finally appeared, the same correspondent took time off from his political musing to give it a perfectly dreadful review.
The fact that le Carré bothered to send such a letter to the manager indicates his fascination at how Kurt Wachtveitl looked after him and the dozens of others guests, all seemingly effortlessly.
Incidentally, the room opposite le Carré's is the Barbara Cartland suite, for those who are more inclined to soft romance than spy thriller.
Just outside the hotel, Bangkok shows all its buzz and brashness, with street food, shopping (incredible silver), mai tai cocktails at sunset at bars both grand and grubby.
There has always a sense of being about to enter the land of all possibilities, be it The Beach, Bridge On The River Kwai, or Bond. Just remember not to turn it into The Hangover…
First published in the Mail on Sunday - October 2016 More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements