Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
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Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
When it comes to island paradises, Phuket is a winner. Located off the south west coast of Thailand, it has wide beaches, blissful temperatures and clear, inviting water with a distinctive blue-green hue.
You can spend your days lazing on the soft sand, hiking through rainforest, enjoying world-class spa treatments or snorkelling, scuba diving, surfing, windsurfing or Hobie Cat sailing.
Your evenings might well be taken up enjoying delicious food (the island will soon, for the first time, be included in the Michelin guide to Thailand). The cuisine on the island tends to be a wonderful blend of complementary styles - an alluring mix of Asian and western delicacies - and it's one of Phuket's major attractions.
Chefs here seem to know better than anywhere else in the world how to use delicate flavours and fragrant spices and the seafood is heavenly.
Spa treatments here take on a new concept as they are married with the ancient traditions of natural healing, including herbal baths and meditation. The levels of tranquility and relaxation that can be reached are remarkable.
For a change of pace, Phuket Town has temples, markets and cultural attractions. And the Old Town has street after street of colourful colonial-style mansions and townhouses now the home to shops and small restaurants.
Breathtaking views
And a simple but enthralling experience can be had by heading for one of the noted viewpoints, such as Kata, Rang Hill, Leam Singh or Promthep Cape - they give a magnificent vista of the entire island. One of the best views is from the site of The Big Buddha (the majority of Thais are practising Buddhists) - it's a 45-metre tall white marble statue that is worth a hot walk up to see close.
Phuket is one of those destinations that can be delightful at any time of year - it has such a wide range of attributes that it can come up with the goods for whatever type of holiday, active or otherwise, that is required.
November to April is generally cooler and drier - a great time to escape the British winter. Some of the more popular hotels and resorts book up quickly at this time.
It is often at its warmest in July and August, when temperatures can occasionally reach 40 degrees - and often accompanied by some intense downpours. But this is also when your hotel of choice may well be available at particularly good value.
If you’re looking to stay at a beach resort, you are spoilt for choice. There are many from which to choose and each has its own distinctive character and personality.
You’ll find upmarket resorts – with equally upmarket accommodation – on Surin and Ao Bang Thao, family-oriented spots on Rawai, a party atmosphere on Patong, culture in Phuket Town and wildlife sanctuaries and national parks in the north.
There is accommodation of every conceivable type to suit every conceivable taste - from intimate boutique properties to expansive wellness retreats.
Something for everyone
Patong and Mai Khao are both popular options for beach stays. For undeveloped beauty, Mai Khao is hard to beat - it has an 11km stretch of coarse white sand that has remained untouched thanks to its location inside Sirinat National Park.
Patong, on the other hand, is all about having fun, with lively nightlife, watersports and activities available during the day.
Many decide that they want to mix a stay in Phuket with a visit to other parts of Thailand. The multi-centre trip is becoming ever more popular.
The obvious partner for a Phuket beach stay is the buzzing capital city of Bangkok. A twin-centre holiday such as this delivers fabulous contrasts.
Or you could also have a different type of beach and city experience by combining a sandy sojourn in the Phi Phi Islands with an exploration of the towns and interior on Phuket. This can be very rewarding.
This combination of stays, for example, could see you based at Wanaburi, on the doorstep of the beautiful Kho Phra Teaw National Park.
Whatever face of Phuket you choose to focus on, you'll find yourself captivated by this deceptively diverse island.
First published in the Mail Online - March 2019
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