Your calls always answered within 5 rings.
All went well
Jack Sulliman did an outstanding job!
Great customer service
All beautifully organised by Kylie, as usual.
All went to plan
All perfect, thank you
Have used DialAFlight for over 20 years. I have always had excellent customer service and would never use anyone else. I recommend them to everybody
I always receive excellent service. Have recommended
Excellent support from Amelia as always.
Matthew and his team always go above and beyond.
Everything went as planned. All assistance at the airports was excellent. I would request this always in future. The Club seat/bed was wonderful.
Kenya Airways is a declining airline. Poor service on the way back.
Thanks once again for your excellent service. I will be back
Everything was perfect.
The trip was well planned and coordinated by Owen as some of the party flew from Manchester and the rest from Heathrow. We have used DialAFlight for a number of years
Owen is fantastic. Really helpful, communicates well and finds solutions to any issues. We've booked DialAFlight for years now and would recommend the great customer service.
A good trip. However KQ took off late so missed onward connection to Mombasa. Next flight full. About as reliable as GWR also one hour late at Truro.
Dave did an excellent job
Really enjoyed Kenya as well as trip to South Africa. Thanks for changing my return flight as requested - always kind and efficient.
All worked brilliantly - even managed to download my boarding pass.
I was surprised that the outgoing plane was not the Dreamliner but a Boeing 300. The delay of almost 3 hours on the return flight from Nairobi was irritating but not your fault.
Kenya Airways entertainment system a joke. Boarding in Nairobi chaotic as not regulated properly unlike BA so will factor this in who I fly with on my next trip!
Zoe could not have been more helpful with all our queries. We always recommend her to our friends
Everything went to plan
Callum was very professional and helpful
You got me to Mombasa so efficiently. I got to spend a week in ICU with my sister. She may not make it home but thank you from the bottom of my heart.
Trying to follow up on lost luggage and compensation from Egypt Air - any ideas?
Our outward flight was delayed due to high wind, however we were rushed onto the connecting flight by EgyptAir. Unfortunately our bags did not accompany us and due to the slowness or possibly incompetence of G4S we did not get them until nearly the end of our trip - 11 days later. We shall be taking this up with EgyptAir and G4S.
It would have been better for me to have booked an extra night at my hotel in Malindi rather than return to the UK via Paris. Luckily I was using the special assistance service at the airports which made transfers a lot easier
Air Kenya had a problem with their website but when I contacted Jeff he fixed everything for us in 30 mins and we were in the bush. Fantastic service as always.
When his daughter stepped on to a plane to Kenya and waved goodbye, the King was too British to tell her he was dying.
The film The Crown takes us back to 1952, when 25-year-old Princess Elizabeth was asked to carry out a Commonwealth tour with Prince Philip for the ailing George VI. She escaped Buckingham Palace for Treetops, a rustic treehouse in the Aberdare forest of Kenya.
Her stay had its dramas, with wild animals sometimes on the rampage below her room and the Princess filmed it, agape at waterbuck goring a rival to death and rhino charging each other.
When Elizabeth was told it was time to come in for tea, she asked to take it on the balcony, saying: 'I don't want to miss one moment of this.' The next morning, she said she'd had such a good time in Kenya that she couldn't wait for her father to visit. In The Crown, she is seen writing a letter to the King requesting that she and Philip live in Cyprus like a normal husband and wife. Then Palace aides track her down to her remote location to tell her that the King has died and that she was now Queen.
Personally I'd have stayed in the tree-house and pulled up the ladder with me.
I set out in the couple's footsteps. Kenya's safari parks still bring British visitors the same blast of friendliness and fresh air, and floating above the green Aberdare, Treetops still looks like a giant bird hide on stilts.
The original shack was commissioned by war hero Eric Walker, who had it built to satisfy his aristocratic wife's desire to have a treehouse like Peter Pan's hideout.
The original treehouse was burned down during the Mau Mau crisis in1954 and the present version has showers and a ramp. But it is very much a tree-house; my gin rested on a giant twig thrusting through the bar's polished wooden floor.
It floats above a watering hole - directly below my room. As the sun dropped, I was unpacking when I saw grey shapes just a few feet below. Dozens of elephants were in a row, drinking. The mums were hiding a baby elephant so small it could probably ride in my car.
As I ran downstairs to get even closer, I passed a huge skull. An elderly regular who died last year, said a guide - it's not impossible he was one of the youngsters putting on a show for the Queen all those years ago.
'When he died the other elephants came to mourn,' the guide said.
'Elephants always do. If they're his relatives, they stand facing away from him, their backs just touching him. For half an hour they stand in silence, then they leave.'
We saw buffalo, warthogs, giant forest hogs and colobus monkeys. The baboons, I suspect, were barred from the animals' pub, so they broke in through the fence.
Amos Ndegwa, 64, is a seasoned Treetops guide, carrying a 100-year-old Winchester rifle that guarded the Queen in 1952. He took us up hills with runways of bare red earth from the top to the bottom. 'The elephants make the tracks,' said Amos. 'They like to sit on their backside and slide down for fun.'
After Treetops, we headed south to Nairobi. At the five-star Sarova Stanley hotel, there's a photo of the Queen and Philip's lunch there with the white-glove set.
The Stanley is named after the man who tracked down explorer Dr Livingstone. Ernest Hemingway sat where I sat in the Stanley's Thorn Tree cafe, writing The Snows Of Kilimanjaro. 'I never knew of a morning in Africa when I woke up that I was not happy,' he also wrote.
I spent Sunday at Ngong racecourse, where Princess Anne once came to watch the turf fly. Princess Margaret was another Royal to visit this area and she headed for the anything-goes Kenyan coastal town of Mombasa.
I did too and stayed at the Serena Beach hotel, with its fabulous lobby where Moorish chandeliers refract the sun under a sweeping 25ft ceiling. On the beach, blue lizards sunbathed.
We dined in the Jahazi Grill, listening to the night animals. The following day I walked along the beach to watch seabirds and enjoy a drink in the Moonshine bar. I had a daiquiri served in a pineapple. The Dawa (the Swahili word for medicine) featured local honey with vodka.
On my last day I woke to the dawn chorus. It starts in the haze with birds, then other animals join in until it's a wall of sound. I was right back in the animal kingdom.
First published in the Mail Online - October 2018
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