Your calls always answered within 5 rings.
I was surprised that the outgoing plane was not the Dreamliner but a Boeing 300. The delay of almost 3 hours on the return flight from Nairobi was irritating but not your fault.
Kenya Airways entertainment system a joke. Boarding in Nairobi chaotic as not regulated properly unlike BA so will factor this in who I fly with on my next trip!
Zoe could not have been more helpful with all our queries. We always recommend her to our friends
Everything went to plan
Callum was very professional and helpful
You got me to Mombasa so efficiently. I got to spend a week in ICU with my sister. She may not make it home but thank you from the bottom of my heart.
Trying to follow up on lost luggage and compensation from Egypt Air - any ideas?
Our outward flight was delayed due to high wind, however we were rushed onto the connecting flight by EgyptAir. Unfortunately our bags did not accompany us and due to the slowness or possibly incompetence of G4S we did not get them until nearly the end of our trip - 11 days later. We shall be taking this up with EgyptAir and G4S.
It would have been better for me to have booked an extra night at my hotel in Malindi rather than return to the UK via Paris. Luckily I was using the special assistance service at the airports which made transfers a lot easier
Air Kenya had a problem with their website but when I contacted Jeff he fixed everything for us in 30 mins and we were in the bush. Fantastic service as always.
I think DialAFlight is doing a good job under the circumstances. I really wanted to change end dates but KLM 'full bookings'made it impossibly expensive due to 'full bookings'. Neither the short flight nor the long flight were fully booked.
Thank you for your good customer care and service
All went smoothly and on time. Now looking forward to upcoming next trip
The only issue, out of your control, was my husband was not allowed as my guest in the BA lounge at NBO. Had to pay. I was told he would be allowed. A minor issue
Pete is always brilliant
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
We’ll do it again.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
I would like to thank Gary Patel for arranging another fantastic trip.
Zoe was excellent. Available and ready to help at every step even when I needed to reschedule my flight dates.
Excellent as ever. Thank you Billy!
Thank you so much DialAFlight. You've been fantastic as always.
Another fabulous safari organised by Stacey. She truly is an expert. If you ever want a high end luxury safari to Africa, definitely give her a call. Thanks again!
Kept me informed about changes
Thanks to Shelley, as ever!
A big thank you to Nicky Degun for making our holiday a great experience. Need more people like her in this world we live in.
Always good service
Air France flight Paris to Nairobi was changed to Portuguese’ charter flight which was an old plane with poor facilities
I was surprised that we made a stop in the DRC en route from Nairobi to Ndola. I would want to avoid that on a future trip but it wasn’t a problem on this occasion. Loved the App for doing check in and being able to see all flights in one place. Many thanks for all of your help. Will definitely use DialAFlight again.
Wonderful trouble-free holiday arranged by Sarah. We have used your company many times and will continue to use you.
To millions of film fans, it will always be the romantic place where Meryl Streep embarked on a passionate affair with Robert Redford's big-game hunter in Out Of Africa.
The Oscar-winning movie was set in Kenya's breathtakingly beautiful Masai Mara, a place teeming with wildlife. And the views? Simply majestic.
And it's here, in the Mara's Olpurken Plain, that a new safari lodge dubbed 'the ultimate in Africa' has opened. That may seem like a bold assertion - but Steve Fitzgerald is more entitled than most owners to be brazen.
Steve and his wife Nicky are well known in the high-end safari industry after running the Conservation Corporation, which later became andBeyond.
They stepped away from andBeyond in 2009, and Nicky was enjoying being 'very good at doing nothing'. But in 2013, Steve got a call from Kenya that changed everything: Ol Kurruk, that 'ultimate site in Africa', had become available.
Steve and Nicky had long coveted Ol Kurruk - perched high on three rocky hills called kopjes. With its links to Out Of Africa and the amazing location, it's not difficult to see why.
The lodge the couple have now built is called Angama - Swahili for 'suspended in mid-air' - and with its eagle's-eye view of the plain, guests agree that there are few camps to compete. The lodge design itself would have to be something special to match this jaw-dropping environment - and it more than meets the challenge.
Together with South African architects Silvio Rech and Lesley Carstens, in just a year, and from one single, simple sketch doodled on a napkin, Steve has built a quirky, beautiful safari camp.
Angama is divided into identical twin lodges, each comprising 15 tents, to ensure intimacy and privacy. The architecture of the lodges might remind a well-travelled guest of Mali's whimsical mud buildings, or Zimbabwe's iconic ruins; for a film buff, they might resemble the buildings of Luke Skywalker's home planet Tatooine. But the wholly original concept owes most to an outright flight of fantasy and imagination.
To inhabit this space is to experience pure luxury. The delight and comfort of guests takes priority. The gym, infinity pool, fire pit and every single tent boast undisturbed views of the vast plains below.
The interiors are playful, original and stylish. Recliners, chairs, benches, beds and baths have all been created by top designers - and mixed with South African shabby chic style.
Privacy is prized. Even honeymooning guests are encouraged not to sleep with their tent blinds closed, all the better to enjoy the breathtaking sunrise upon awakening. They are secure in the knowledge that no one will peer in, save black fish eagles soaring past, or perhaps a curious zebra that has been brave or foolish enough to navigate its way up the steep cliff face.
Waking before sunrise, as one must on safari for a game drive, is both a privilege and a joy. The view of the sun rising over the plains, as multi-coloured balloons from Governors Camp drift by, makes every morning a feast of photo opportunities, and delivers memories to last a lifetime.
Once guests have wound their way down the steep mountain road from the camp to the plain (stopping respectfully to wait for zebras and elephants to cross, or just enjoy the view), the game experience offered by the Masai Mara remains as superlative as even the most picky visitor could demand.
And because the lodge is situated on the more exclusive north side of the Mara River, in an area known as The Triangle, there are considerably fewer lodges and hotels in the vicinity, meaning there are also significantly fewer vehicles to contend with when viewing the animals.
Whether you choose to visit during the fabled migration ?(July to October,) or at other times, there is wildlife in huge numbers around every corner.
Angama offers a flexible approach to game viewing. There is, of course, the option of that magical balloon flight launched from Governors Camp, or a guided walk or bird safari with the camp's knowledgeable and charismatic resident Masai.
Guests are not tied to a routine of a three-hour game drive in the morning and another in the evening. At Angama you can set off with both breakfast and lunch picnics packed, to explore for as long as you wish. Our record was nine hours out at one go.
Nicky has opened many hotels, restaurants and lodges over her long career, and her credo has always been: 'Will our guests love this?' As a guest who has just returned home, and who still finds her thoughts turning to balloons drifting over plains teeming with wildebeest, zebra, hippos, rhino, giraffe, leopards and lions (not to mention dreaming of a certain dashing blond American movie star hurtling over the horizon in a small plane), I can answer categorically: 'No question. Yes.'
First published in the Mail on Sunday - March 2016
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