Your calls always answered within 5 rings.
You did everything right but I should point out that Singapore Airlines Premium Economy was disappointing. I don't think it was worth the extra money.
Good customer care
Just one hiccup, our flight from London delayed, missed Bali flight but put on next flight, lost suitcase and missed transfer so had to pay for a cab to the hotel. Case was delivered the next day so that was good.
Everything was perfect, great choice of hotels, well organised, everything was smooth. I'd definitely book through DialAFlight again.
Only disappointment was being dumped at the airport for the return flight 10 hours before as all the roads were closing for the Bali festival. This was not mentioned in any communications
Peter Smith curated a Honeymoon dream holiday! The hotels were simply stunning and the locations even more so. We will hold this experience close to our hearts for a very long time. Truly wonderful, thank you!
Returned First Class on Etihad from Abu Dabi on Tuesday. The Business and First class cabins and the lounges made the journey a major part of the holiday. The photos of the Amaraterra Villas do not do them justice – they are perfect for rest, relaxation, enjoyment and privacy – spacious, comfortable, clean and air conditioned!
Another well organised trip that DialAFlight delivered and I can’t fault. Excellent communication and good advice
Best trip ever
Excellent service from Dexter!
As always Christian catered for all my needs with his usual bonhomonie and reassurence.
Harry is the man! Five stars
I’ve been extremely impressed with the service from DialAFlight and have already recommended you to others. As long as the service continues to be delivered to this great standard I will now be using DialAFlight to book my future trips
Very competent. Excellent service. Extremely professional. Howard, Russell and Lee have been excellent to deal with. Thanks guys.
Our agent was wonderful and worked with us to get the trip we wanted. We will definitely continue to use your organisation for all of our future travel plans.
Jerry is fantastic and wonderful - also so is Tristan who I spoke on the phone with yesterday
As always Philippa's service was excellent. Bali flights were on time with no hanging around when changing flights. Would be lost without her.
Thanks for sorting out the cancelled flight so quickly
Bali was absolutely magical but the return into Heathrow wasn’t good
Isaac was a great help.
Howard was excellent and on hand when we had a medical issue away and needed some advice on alternative return trips. Fantastic service, thank you.
Have used this company every time I go on a longhaul flight for the last 16 yrs. Always a great service.
Thanks Darryll. Great trip!
More help needed checking in and picking seats
Overall we were very happy with your performance. Only one thing - December is the rainy season, and it rained a lot! We should have been told this before we made a booking as we would have chosen somewhere else
One of the best holidays I’ve ever been on. I was so nervous about going all that way on my own. But the whole trip ran smoothly from start to finish. DialAFlight is the travel agency I always use to book my holidays
Thank you - makes it so much easier
Everything went smoothly - no issues thank you
Amazing customer service from Julie. Kept me updated with everything and was happy to answer any concerns I had.
Doubly disappointing that husband had to cancel flights to NZ for 2nd time due to ill health & pending ops. The team couldn't have helped more both with original bookings and cancellations. It was a pleasure to book and not stressful when forced to cancel. Definitely recommend them.
Eaten too much or feeling jaded from partying? Wish you'd said no to that last glass of mulled wine?
You're not alone. The excesses of December leave many of us entering January in need of a reboot. It's time to charge up your chakras - and that's where the new Anantara Ubud Resort in Bali, Indonesia, comes in.
True, Bali may be a long way to go and, yes, there are plenty of other places in the world where you can practise yoga, meditation and mindfulness.
But nowhere offers a setting quite like this. The hotel's 85 rooms cling to a sheer ravine deep in the Balinese jungle at the island's heart and not only does every balcony, bath tub, bar and restaurant come with a showstopper canopy view, so do its terraces made for shavasana (corpse pose), deep breathing and relaxation exercises.
You can even see across to Bali's highest peak, the 3,031m (9,888ft) Mount Agung, an active volcano whose eruptions back in the 1960s were the largest of the 20th century.
The hotel's two, long infinity pools are so high in the jungle that bamboo and palm leaves are close enough to touch from the water's edge. There's no light or noise pollution. The only sound is the raucous trill of cicadas, toads and beetle bugs.
Bali is just one of a whopping 17,500 islands that make up the world's largest archipelago nation of Indonesia. Tourists come here to connect with spiritual life. And there's a plethora of Indonesian ceremonies and rituals designed to cleanse away negative energy. The Anantara invites guests to try lots of them. Water Purification is one, held in sacred springs at the nearby UNESCO World Heritage site of Mengening Temple. I'm keen to give it a go.
The main event is dunking in waist-high holy water while swaddled in a sarong. There's a row of fountains and under each one you must perform a repetition of face splashing and prayer three times - first the mouth, then cheeks, then the head. During the last cycle a wave of calm washes over me. I must have pulled the oddest expression as the helper with me looks worried. 'Ma'am, are you OK?'
I'm more than OK. I'm suddenly euphoric. Have I really been cleansed of negative thought? If so, I'd like to do it again please.
I don't do it again, but I do pull some more odd expressions. One comes while trying 'luwak coffee', a local speciality made from beans which have been digested and excreted by a mongoose.
Far more pleasurable is my Balinese massage in the hotel spa (the perfect mix of reflexology and oily muscle coaxing) and a trek through rice paddies.
A three-mile walking trail starts opposite the resort's entrance and passes sleepy villages where chickens strut across the road and farmers tend to their rice. Most local farmers have switched to cultivating a non-native easier-to-grow seed and this change along with the cage bird trade has left the island's national bird, the Bali Starling, critically endangered.
A non-profit organisation has started growing the original grain again and you can sample some at the new, organic farm-to-table Begawan Biji Restaurant set in the rice fields. It's fresh and nutty and the perfect accompaniment to sautéed short ribs.
Rice isn't just integral to Bali's landscape and diet. It also holds a deep spiritual significance. Seen as a seed that grows life, it's ritually used as an offering to the gods. Or, as I find out, to help bring change. I join a chanting local group at a fire ceremony.
'Throw rice on the flames as you make a wish,' instructs the local priest. I make many wishes and for sure one of them has come true. The Bali Starlings have started to return and I spot a white-feathered pair soaring overhead. Not only has Bali managed to put its national bird's chakras back in alignment, it's also succeeded in rebooting mine.
First published in the Daily Mail - January 2025
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