Your calls always answered within 5 rings.
Doubly disappointing that husband had to cancel flights to NZ for 2nd time due to ill health & pending ops. The team couldn't have helped more both with original bookings and cancellations. It was a pleasure to book and not stressful when forced to cancel. Definitely recommend them.
Thank you Edward Scudder. I had an amazing holiday
Excellent service as always from Sebastian.
It would have been nice to have been offered a selection of better rooms
Our booking experience with yourselves was excellent but unfortunately the first Emirates flight was delayed and as a consequence we missed our connecting flight in Dubai meaning our holiday was delayed by 24 hours.
All went as planned with great hotels and locations with transfers from the airport that were easy and smooth with very polite drivers. The only issue worth mentioning was that we not aware of the visa, heath declarations and customs declaration that we could have completed before we landed at the airport in Bali
Roy has excellent customer service skills and was very efficient - will definitely use again
Fantastic service. Cody was excellent throughout and the holiday was exactly as we booked. I have already sent a personal message to Cody thanking him. Would highly recommend DialAFlight
I only deal with Ross Perks and advise my friends to go through him which they have done. Excellent service since 2022 when I first telephoned DialAFlight after a number of years. Marvellous personal customer service, he has never refused to respond, although at times I’m sure I’m a pain. Wouldn’t change him
Thanks Amelia - so helpful, as always
Nicole was excellent in helping me plan my flights to Asia. Everything went smoothly. I would highly recommend DialAFlight
Huge thanks to Nicholas Brew
The whole trip was first class throughout, thanks DialAFlight. Another winner!
This holiday was very last minute as Malaysian Airlines had cancelled our flights and in effect our holiday. Gino did a tremendous job in finding us a very similar holiday in the same area with just two weeks notice. Very impressed. Great service, great app to help you through everything, even tips on which taxi company to use.
Have used Des Wing a few times now and he is great
Erin was brilliant - helpful and informative
Excellent service as always - had an amazing trip
Everything went smoothly and we had an amazing time. Many thanks to Shane Graham who was amazing.
I would 100% recommend DialAFlight as they organised our trip from start to finish including flights, transfers and accommodation. We had a call from Kitty a few days before we left to check we had everything ready. We didn't have to worry about a thing. Can't thank them enough
It all worked out great - easy flight and experience
Fantastic customer service! Would highly recommend
We had a wonderful holiday. The accommodation was amazing. Our only observation is that the accommodation at Melia Bali was very tired and dated. We did hear from one of the hotel drivers that the hotel is due to start renovation work in Oct 2024 and the hotel will be closed for 12 months. Thank you Michelle and all the team for a wonderful experience.
Great to have you available to speak to when we faced a minor crisis! Many thanks.
We had endless challenges with our travels (not your fault), but we had the fixed points of our flights to work around and we got there and back in one piece whilst having an absolutely amazing time in the meantime. Thank you.
Very good service
Isla and her team are always exceptional.
Declan is a diamond and has helped no end
Excellent service.
Thanks for organising our flights - we had a fantastic holiday
This was a fantastic holiday and adventure experience of a lifetime as well as a relaxing holiday.
It’s raining and suddenly my terrace is flooded with sound - heavy droplets drum down, frogs chatter, birds hiss and cicadas chant in chorus. A high-pitched wail from some jungle creature pierces the sultry, twilight air and halts my swim. Peering over the edge of the infinity pool into the waterfall and jungle below, I feel like I'm living an episode of Planet Earth.
Ever bewitching, Indonesia has the power to simultaneously arrest every sense. I'm treated to this dusk performance while taking a dip in my private plunge pool, just one of the many fabulous features of the luxurious treehouse-style suites at Four Seasons Resort Bali At Sayan in Ubud.
From an unassuming entrance on a dusty street, guests travel along a road flanked by treetops oblivious to the Bond-style lair that lies beneath the canopy. The main building has been designed to resemble a huge rice bowl laden with unexpected surprises on each level – Jati bar, Ayung Terrace restaurant and a spa all overlook the lush greenery present at every turn.
In harmony with its locale, the hotel offers a day in the life of a Balinese farmer experience - learning how to plant and farm a rice paddy field, followed by a traditional lunch and then a revitalising Chakra ritual.
Our friendly guide Santika leads us to the outer edges of the hotel, which spill into Ayung Valley's green paddy terraces.
After a tour of the herb garden, packed with fragrant and healing plants, we learn about ‘taksu’ a spirit said to dwell within each of us. Then it’s time to don a traditional farmer’s hat and wellies as I vigorously turn over the turf, letting the water swell over my ‘rice patch’.
Following a lunch of rice, fruits and meat, I head to a small spa overlooking the water. Frangipani suffuses the air and after completing a heath survey, I have a Manipura Chakra ritual focusing on my digestive system. I’m given ginger and honey to drink before being scrubbed with Himalayan salt and sea oil and wrapped in mud. Eventually I take an alfresco herbal bath before I’m kneaded with a soothing massage into utter relaxation.
I also try anti-gravity yoga, which involves swinging and contorting myself in a hammock. It involves a lot of time upside down and soaring through the air.
I regain my balance with a Buddhist nun who arrives to meditate with my yoga group. Although she’s only in her thirties emanates an ancient wisdom. Melodiously, she encourages us to appreciate the present, to listen to distant water trickling, chickens clucking and her singing bowl lilting across the incense-infused air. Some of my group are so moved they weep.
It’s hard to deny the island has an intoxicating energy, drenched in timeless mysticism. It’s why there are so many yoga retreats here and travellers following the trail of the cult movie Eat,Pray, Love.
I’m holidaying at both hotels on the island that Julia Roberts stayed at during filming. My contrasting, yet equally luxurious, second address is a laidback beach haven, Four Seasons Resort at Jimbaran Bay, favoured by celebrities including Nicole Kidman, Nicolas Cage and Cameron Diaz.
The dreamy retreat overlooks the bay’s enticing white sands and cerulean waters with the jade outline of Mount Agung in the misty distance.
Guests are housed in villas with private gardens and the resort is built in the style of a Balinese village. Despite there being 147 villas and nine residences, while sprawled out on a sun-lounger I feel like I have this slice of paradise all to myself.
Energetic guests can try paddle-boarding, kayaking and surfing lessons. I opt for Hatha yoga, revitalised as I meditate to a soundtrack of waves crashing against rocks.
Uluwatu monkey temple is nearby. From the lofty pinnacle of the park, you’re rewarded with breath-taking ocean panoramas. Tirta Empul temple in Tampaksiring, bustling with pilgrims, is also worth a visit.
Closer to Jimbaran is Pedang Pedang - the hidden beach of fantasies. After a climb down a winding staircase you’re confronted with a paradise expanse that stole a scene in Eat, Pray, Love.
Blessed with a cinematic backdrop, intriguing spirituality and glamorous hotels, the magic of a spa break in Bali will linger with you long after you've left.
First published in the Mail Online - July 2017
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