Your calls always answered within 5 rings.
Superb as always - thank you so much Lloyd
It would have been good if it had flagged up on the Jaaneman Riad’s details that they serve dinner if pre-ordered. Especially for people arriving early evening. The Riad was excellent and the staff were extremely friendly and helpful. Would highly recommend it. Thank you Ewan and Lee
Thanks for your support Jed. Rwand Air were very trying
The staff onboard Titan were polite, helpful and went the extra mile. Also thank you to Mason and his wonderful team
Great as always
Pete is always brilliant
Doug, you're simply the best. All went to plan.
I've used your company several times and will continue to do so. Although not the cheapest you offer excellent service with superb communications especially, when through no fault of yours, things went a bit wrong with the airline.
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
Matthew is always brilliant. We have recommended him to so many. We feel absolutely supported on our travels and wonder why anyone makes their own bookings when they could benefit from the support given by DialAFlight
I have used your service many times and have even recommended you to other travellers during my trip
Great planning and attention to detail. Thanks again Billy
The car hire inclusion was seamless - definitely do it again and many thanks for your help and efficiency.
I will be back for further bookings
The holiday was perfect in every way and the service from you was superb. FYI flying economy class with British Airways was poor and I would never fly with BA again.
Ethan was great - very helpful.
We will definitely use the company again
Although we booked ourselves into Rosenhof Boutique Hotel Oudtshoorn South Africa and Lemoenfontein Game Lodge Beaufort West South Africa they were both very good and we would recommend these places.
We’ll do it again.
Perfect holiday arrangements. Everything went like clockwork. Jeff who we deal with was very helpful
Excellent as always.
Your personal service and problem solving was superb throughout, particularly when RwandAir kept changing their flight times at very short notice. Sorting out the mistake that RwandAir made in splitting our bookings from Lusaka to Kigali on the return flight was gold dust - I wouldn't have known what to do. Thank you very much.
Marshall was excellent, as always. I will definitely be booking with him again in the future.
Julie is top of the pops.
Warn customers about immigration time in Marrakech - 2.5 hours queuing. They may be able to book priority
Marrakech airport has horrendous passport control queues. It took 3 hrs to get through so our transfer taxi had left. It was over 2 hrs when leaving the country. Clients should be warned of the delays, as should taxis waiting for clients.
As usual great service Kirsty
Emirates flights are a bit long to get to South Africa via Dubai, but very clean, comfortable and reliably on time! TIP 1: I booked a "Low Fat Meal" and got served long before anyone else, which gave me more time to cover my eyes and sleep during the flight! TIP 2: I booked aisle seat on the inner seating so as to have just 1 person disturb my sleep during the flight. Luck had it that I have nobody seated next to me on any of the 4 flights!
It would have been helpful to get more information about the trek. We received some great info by Altezza - but only upon arrival.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
This year was the first time I've ever taken a long holiday. I was away for a total of three-and-a-half weeks. Everyone was surprised that I took such a long break - last year I managed just three days off.
I decided it was time to relax and get away from running my hotel, the Belmond Le Manoir aux Quat'Saisons in Oxfordshire - life is too short to work all the time. I wanted to rediscover a part of the world that has long fascinated me - South East Asia. This region has the most beautiful food, an extraordinary climate, and the people are so warm and friendly.
The food at my hotel has a strong South East Asian influence, particularly the area around Chiang Mai in Thailand. And about 25 years ago I discovered the resort of Chiva-Som in Hua Hin, one of the best spas in the world.
It was the place that ignited my interest in nutrition - something I've developed at Le Manoir with my Raymond Blanc Cookery School.
All those years ago, staff at Chiva-Som were connecting food with health, and within the spa they had the best yogi, the best acupuncturist, the best medicine. For me, visiting here is a way to get back to good health.
Another key element is really learning how to breathe properly so that you 'reconnect' with your body. So each day at Chiva-Som involves detox, exercise, swimming, massage, acupuncture, and, of course, some wonderful spa treatments.
Good food is at the heart of maintaining good health - something the Government is beginning to accept with its plans to give every child a quality, nutritious meal every day.
By staying somewhere like Chiva-Som, you soon realise the benefits of eating good food. This place is a foodie heaven - meals made with herbs grown on site, spices and grain.
During my stay I ate an awful lot of quinoa, fresh, crunchy salads, and different types of rice. The chefs also cooked me lots of fresh fish and delicious vegetables.
The kitchen garden at Chiva-Som is magnificent, although perhaps not as amazing as ours at Le Manoir, because we are obsessive about our garden.
The garden at Le Manoir isn't just a showpiece; it actually has a huge impact on our gastronomy as well. We have eight people working in the garden during the winter and 12 during the summer.
One of the key things about the Chiva-Som experience is meditation. I find meditation very difficult because I always have about 50,000 things in my head at the same time, so to try take them out and meditate - oh my goodness, it's so hard!
Once I was enveloped in the heaven that is Chiva-Som, I was very happy - I had no desire to venture outside. In the resort you are asked not to use your mobile phone outside your room. And that's perfectly correct - after all, you're staying in a place that is calm and restorative, so mobile phones are inappropriate. I must say, however, that I felt the urge to tweet the whole world what a great time I was having!
After a few days of Chiva-Som you become completely Zen-like. At the end of my stay I kept asking myself why I had to leave this wonderful place.
The good news was that my holiday wasn't over. Next we headed to another fabulous get-away-from-it-all resort - the Belmond Napasai in Koh Samui.
Situated between verdant tropical gardens and the shimmering sea, this is a resort that deserves to be described as paradise. Standalone villas sit within 17 acres of tropical gardens, rich with cashew and coconut trees, hibiscus and bougainvillea.
Tempting aromas of fresh local cuisine drifted through the air, and staff greeted every request with a warm smile.
To finish the holiday, we had two wonderful days in Bangkok, staying at the Mandarin Oriental, another heavenly place.
I love Bangkok for its antique shops - you can't keep me away and I always buy something.
The managers at Le Manoir get worried about what I'll come back with: on a previous trip I managed to return with a huge bed (it came back in a container - there wasn't room to bring it with me on the plane!)
Over the years I've bought all sorts of lovely antiques - my house is full of them. This year, I bought only a delightful Buddha made from lapis stone, and a beautiful opium pipe which will join the collection of other pipes in our Opium Room at Le Manoir.
Already I can't wait to go back to Thailand. To me, that's the sign of a perfect holiday.
First published in the Mail on Sunday - September 2016
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