Your calls always answered within 5 rings.
Thank Nicky for organising ihe flights for us again
I can't fault how well you have handled our holiday and I would use you for future bookings.
Made holiday so easy
As always, helpful and professional, a joy of a company to deal with!
Kept me informed about changes
Special thanks to Peter for all his help.
All good thank you. Apart from Virgin leaving my luggage in Joburg - and being without it in Botswana for 5 days
Enjoyable flight. Staff were very welcoming abd friendly. Will definitely recommend to others.
The DialAFlight consultant was fantastic every step of the way. Thank you Claire
Thanks to Shelley, as ever!
As always very good service - that is why I use you to book all my flights
Marshall organised an amazing trip
A big thank you to Nicky Degun for making our holiday a great experience. Need more people like her in this world we live in.
Excellent service as always
Yet another brilliant experience booking through DialAFlight. The only thing I would say which was slightly challenging was to transfer between flights at JNB where we had to collect and then check in luggage again for the domestic leg of our journey, resulting in all our bags including child car seat not arriving with us at our final destination. It all worked out in the end and am very grateful to DialAFlight for the brilliant customer service.
Absolutely super service as always. We always know when booking with you, that everything will be fine. Thank you so much again, Jonathan, and your able assistants for everything.
From your side all went to plan. But were very disappointed with the flight from London to Nairobi. Poor food. Indifferent service. On the return the flight was delayed by 3 hrs
Nailed it again! Thank you to Dominic and his team.
Qatar was excellent. Great seats out and back. BA on final leg to LHR also very good. Good recommendation by Lloyd.
Great service - we have problems with the flight and lost baggage but that is a BA issue not DialAFlight
Stan Castle was remarkably helpful
Fantastic as always and we had an amazing time
Excellent service as usual. Many thanks to Manny and the team.
Excellent service throughout booking and then the support when the airline cancelled my flight
The time between flights into and out of Johannesburg was too tight as there was a huge queue at passport control, we had to run between terminals and only just caught our flight to Kruger. Anyone not knowing the ropes would have missed it. Thanks for arranging our online check-in
Superb customer service consistently from Donovan, and in his absence, Manny
The change in flight details was handled really well. The app was outstanding. We were very grateful to have booked through DAF!
Always good service
Very straightforward with no issues
Very helpful and good communication
Koooo koooo, sings the male Asian koel, penetrating the tropical darkness. 'Kik kik kik' answers the female. It is only 5.30am but the pace and persistence of the birds wakes me.
Then the thrum of the cicadas starts; a nearby gecko chimes in with a cheerful chuck chuck chuck and before long I can hear the 'tsk tsk tsk' of a brush sweeping leaves. It is time for a cup of tea.
So, now I'm sitting on my terrace with a cuppa and revelling in the life-affirming nature of Kamalaya, the Wellness Sanctuary on Koh Samui. The restaurant the night before had been abuzz with happy chatter from couples and new friends on the communal table — now the flora and fauna are at it.
Founded by John (who spent 16 years as a Hindu monk) and Karina (a trained doctor in traditional Chinese medicine) Stewart more than 17 years ago to provide a place of healing, Kamalaya, which translates as 'realm of the lotus' (evidence of which proliferates) is a leader in an expanding wellness world. It sits on the southern coast of Koh Samui, in the Gulf of Thailand, fronted by a sandy beach, behind which rise the 76 villas and rooms, wellness centres, restaurants and more. And they rise vertiginously, sneaking in, I think as I labour uphill, extra exercise by stealth.
The rooms sit at the top of the hill near the lap pool and the fitness centre, above which prayer flags flutter in the breeze. Villas are dotted sparingly throughout the lush vegetation of giant palms and banyan trees, frangipani, tamarind and quinine. Waterfalls run riot, ferns fringe the paths and birds sing. All the time.
The food is delicious, based on principles of Asian healing traditions and the knowledge that nutritionist Karina brings to the table. She aims to inspire rather than dictate.
As I pick at a green papaya salad, sitting under a vast wild fig tree, within sound of the waves, I get talking to Monica from New York, 'I have come here for 13 years,' she says. 'There is nowhere like it. It provides me with a mental and physical reset, without which I would have burnt out long ago.'
And then a newcomer, Kim, chimes in that she will be coming here for the next 13 years, if she can.
Jane, a writer from Australia is as impressed as I am. Lunching together on banana blossom salad, we talk about why the combined role of caring mother, daughter, wife and full-time worker is one that needs its own support. A variety of menus is there to offer guidelines, but they are not policed. All dishes on the detox menu are vegan but with the healthy methods of cooking employed and the locally sourced, organic ingredients used in all the menus, everyone benefits.
Wine and coffee are not encouraged but there for the asking, for it is a place of generosity rather than deprivation. Only the digital detox in the restaurants is enforced.
And in amidst Kamalaya's colour and charm is its beating heart, the wellness centre. There in the 44 treatment rooms, which climb higgledy-piggledy up and down that steep slope, more than 100 therapists and practitioners change people's lives with their integrative healing.
There are 17 wellness programmes from ‘stress and burnout’ (now sadly on a par with the ever-popular detox) to ‘Asian Bliss’ the restorative programme I am doing with a harmonious blend of meditation and massage, which I am topping up with new longevity treatments of ozone therapy, to boost my energy levels and IV vitamins, to boost my immune system. The increased energy is almost instantaneous.
John tells me Kamalaya was inspired by his guru who used to say to people: 'You have come to learn to be spiritual, but first you need to learn to be human.' 'So I want to encourage people to be their best selves, whether physically or mentally,' he says.
But it is perhaps one of the therapists who puts Kamalaya's philosophy most succinctly as I finish a profound reiki session, visibly moved. 'Yes, Kah,' he says, using the Thai term of respect, 'happy hormone better than medicine '.
First published in the Daily Mail - June 2023
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