Your calls always answered within 5 rings.
Lovely to deal with and you couldn’t make it easier to look forward to a holiday.
It was good to have someone from DialAFlight to talk to, making bespoke arrangements and dealing with problems.
Heathrow was closed whwn we were due to fly home but DAF were able to find an alternative flight - great effort.
As always brilliant
All to plan. Hotel Grand Cavour in excellent central location. We cannot blame you for the Italian rail strike which led to change of our plans. Like UK, do not rely on Sunday rail timetable!
Everything worked out very well including the hire car
Superb service as always. Michelle Dooler is so thoughtful and kind even doing the ‘check in' for me as I am hopeless doing anything online!
Assistance with check in for my flights was greatly appreciated. I have poor vision and no access to Apps. Getting them sent to me so I could print them out was wonderful. Also getting priority boarding on easyJet helped. Really excellent.
The break was everything we hoped for and more. Samuel Jalloh ensured the transfers were smooth and the hotel fitted our requirements.
When we had a hiccough with car hire (they didn’t accept contactless payment and my husband didn’t have his card) Darryl sorted everything for us - really helpful and efficient as always
Noah always finds a good deal for us. We've been getting flights from him since 2014. Really great service!
What an absolute legend Neil is....
You were excellent. British Airways was awful.
We were told by BA that our flight had been cancelled - due to bad weather in the UK. We had calls and emails from DialAFlight offering help and advice.
Thank you again darling Helen and team.
Holiday was great. Five star service
Hotel needs update. On the whole good location. Clean rooms. Great breakfast.
Brilliant as always
Service overall was fantastic. Wish I had been informed of the cabin luggage difference for my easyjet flight though.
All was well thanks to Annabelle
Very professional and knowledgeable customer service
Car hire was awkward. Although directions were OK it was not evident where we needed to be to get the car.
Great holiday, great hotel location, perfect flights, thank you to Lauren Canning!
First time using ITA and would use again. Only one issue that you should be aware of relating to the hotel transfer. We believe they cancelled the coach pick up at 1pm so we were left waiting for an additional 90 minutes. The Hotel did not confirm this but that is our feeling and we heard others had a similar experience. Might be easier to get a cab for an extra 20 euros.
As always, Michelle Dooler and her team lived up to their excellent reputation! Before I had even started to worry about having to check in online, Michelle had thought about it and the boarding passes were in my inbox ready to be printed! Superb - thoughtful and efficient service!
All great - thank you to Bella for arranging. The hotel was lovely and very central, Verona was great place to explore.
Your representatives are always very helpful and will always look something up if we are not sure of any part of our holidays. We have been using DialAFlight for 5 years now and have never had any occasion to complain or query any part of the service.
No problems!
Thank you Travis Simon for all your hard work organising flights for my crew. Awesome service and thanks a million!
Staff in hotel were all exceptional as was the hotel itself. Europcar also excellent, not the normal rip off car rental company I have had to endure previously. Well done to Lily who organised everything for us.
Some hotels manage effortlessly to combine a hip and trendy image with old school charm - and the Splendido Hotel in Portofino is certainly one of them. In the Hotel Splendido’s case a generous dose of Italian style is also thrown in for good measure.
THE ROAD TO SPLENDIDO
It is perched on the Italian Riviera coastline, two hotels in one, both boasting roof gardens, geranium-filled terraces and a languid way of life. Carved from a 16th Century Benedictine monastery high above the village, the original Hotel Splendido opened in 1902 and has 65 rooms surrounded by terrace gardens with a swimming pool. In 1998, a satellite branch on the harbour - the Splendido al Mare - opened with 16 rooms and suites.
Portofino is still a fishing village, south-east of Genoa. Pastel-coloured houses, high-end boutiques and seafood restaurants fringe the Piazzetta, which is a small cobbled square overlooking the harbor, which often has a selection of super-yachts in evidence.
A path leads from the Piazzetta to Castello Brown, a 16th century fortress and museum with frequent art exhibitions and constant panoramic views of the town and the Ligurian Sea.
The village in general, and Hotel Splendido in particular, has always been a magnet for celebrities, past and present. The visitor of note list includes Liz Taylor and Richard Burton, Steven Spielberg and Kate Capshaw, Humphrey Bogart and Lauren Bacall, Ava Gardner, Beyoncé and Jay-Z, Madonna, Rihanna.
WHAT TO EXPECT
All the hotel's rooms are spacious with a mix of antiques and marble, maintaining a timeless feel. Gadgets are kept to a minimum, although the Splendido does have its own yacht. There is also a shuttle to spare guests the 15-minute walk between the two sites.
ITALIANS DO IT BEST
Food takes centre stage - this is Italy, after all. Elizabeth Taylor, who honeymooned here, has a spaghetti dish named after her – but Ava Gardner went one better. There is a suite named after her.
La Terrazza is the Splendido's most iconic restaurant – it’s romantic, relaxed, with serious seafood and alfresco tables.
Down in the harbour, Chuflay offers a more formal dining experience, but many celebrities - including Madonna and Rihanna - see it as the perfect place to hang out during yachting holidays.
The location on the Ligurian is as scenic as could be desired, and Portofino's harbour is one of Europe's most beautiful. The many-coloured villas hugging the coastline are the subject of many calendars.
The waters of this fishing village are now frequented by the yachts of the super rich. Yes, there's nothing much to do - but that's really the whole point of Portofino. You stroll, indulge in some light shopping at Ferragamo, and then indulge some more at a restaurant or bar.
HOME TO THE STARS
The USP of Portofino is that it can claim to be Italy the way it was - for Hollywood stars at least - around 50 years ago, when celebrities could wander through the cobbled streets without being pestered for selfies.
It's still, relatively speaking, a safe zone for celebrities. But Beyoncé learned that stilettos aren't the best footwear for the terrain in 2010 - when she returned in 2014, she opted for more suitable flats.
Regular guests Steven Spielberg and his wife Kate Capshaw holidayed at the hotel with their family very recently. Kylie Minogue, another regular visitor, was also in Portofino recently to perform at a Dolce & Gabbana show.
FINAL CONCLUSION
But is it good enough for the rest of us? Undeniably it is. You can sip your aperitif at one of the delightful harbour bars and feel just like a star.
And at the Splendido, from the stars twinkling above the moonlit ocean to the swaying palms in the garden, you can live la dolce vita. It is the epitome of Italian glamour.
First published in the Mail Online - June 2018
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