Your calls always answered within 5 rings.
Malcolm Cowan and his team are always immediately responsive and sort things out pronto. Would recommend highly.
Gino was professional and very efficient
Everything worked like clockwork as usual - well done
Support and help from Matthew Price is exceptional and customer friendly. Trip was excellent and great value. Only downside the transport pick up return to the airport was 20 minutes late so added a bit of stress after a lovely relaxing holiday. However, this was down to the local provider and not DialAFlight.
We all six had a fabulous time, thank you for organising it all, Leo.
Good to know there would be someone to talk to if necessary.
Freddie went beyond just arranging my flight. As I was travelling alone it was really helpful to get that call: ‘Are you ready? Do you have any problems? Have you got everything?' So reassuring. I would definitely recommend and use DialAFlight again.
Thank you Sadie and team.
Turkish Airlines were excellent.
Keep up the good work
As good as ever
Excellent communication. Love the app. Awesome friendly customer service and prompt response to silly questions.
Thank you again darling Helen and team.
The hotel was perfect and in a great location. Lovely breakfasts
The flights all worked out fine
Holiday was great. Five star service
Ray my consultant was very helpful. He found us a 4 star hotel where we wanted to be. We had a good room and although the hotel did not have tea making facilities when we asked they provided us with a kettle and cups for the duration of our stay.
Superb service once again.
Yet another amazing holiday arranged by the wonderful Elliot
Edward Scudder is always very helpful and accommodating
Very helpful and thorough
Commend Louis on his first class service. Exceedingly helpful, patient and professional. Many thanks to him and his team.
Samuel Jalloh looked after us very well. He provided a personal and tailored service.
Kylie is an amazing travel manager - always goes the extra yards
Secrets Lanzarote is a superb resort with all facilities included on the one site. Lanzarote does need investment and updating when compared with other sites in Puerto Del Carmen and Costa Teguise. Overall, the holiday was a success and I'm ready to go back in 2025.
I appreciated the final confirmation phone call from you the day before travel. I will definitely be using you again.
As always everything went according to plan and the hotel recommended was superb
Nice people and very helpful. Great hotel and excellent food.
Hotel needs update. On the whole good location. Clean rooms. Great breakfast.
Will use again
For as long as I can remember, Italy has held a place in my heart. The food, the culture, the fashion... in fact, for a brief period in my twentysomethings, I even toyed with the idea of upping sticks and moving there.
My dream at the time was to renovate a run-down Italian villa, all the while savouring the best truffles and gorgonzola, washed down with amarone.
Of course, things didn't quite work out like that, but over the years I have had many Italian adventures. Trekking through Tuscany, watching the Grand Prix in Modena, honeymooning in Rome, high fashion in Milan, and stays in Sicily.
Sardinia had got away from me, and was definitely on my go-to list. What wasn't on the list was missing our flight to Cagliari and having to rebook from a different airport - but this definitely added a certain frisson of excitement to the trip, particularly with my husband and two small children in tow!
But we reached our destination later that day, if a little later than planned and made our way to our resort in the south of the island - Forte Village in Santa Margherita di Pula. It's hard not to be impressed by this resort. It's essentially a luxury holiday village, nestled in gardens along a white sandy beach.
There's a choice of accommodation - from five and four-star hotels and luxury villas. We were staying in Hotel Castello, in a deluxe family bungalow which had been newly refurbished alongside other extensive multi-million pound renovations which have taken place over the last few years.
An ideal hide-away
The villa was perfect - contemporary and comfortable, with plenty of room for a family of four and with lots of garden space.
There were gourmet and buffet restaurants, numerous swimming pools, infinite activities, a charming piazza with evening entertainment - the nightly children's disco was a particular hit - boutiques and a Thalasso spa.
There's even a children's restaurant where youngsters can stock up on child-friendly food.
It means they get to eat before going to the kids' club, so parents can enjoy a more intimate meal together. A really good idea.
In fact, there's so much to do here that we found we didn't have to leave the village - which, to be truthful, is awkward when holidaying with small children anyway.
There's a number of sporting academies and clubs, ideal for older children. Our girls are so young they were more than happy splashing in one of the pools, or the waterpark, or the Children's Wonderland - essentially a child-sized play village.
There's even a Barbie house where children can colour, get their nails painted and maybe even meet the famous blonde.
And speaking of famous blondes, there's a good chance you'll bump into one here. The place is full of beautiful people, and it is prime people-watching territory.
Foodie heaven
Foodies in particular will love it here, and eating is a big part of the Sardinian experience - and let's face it, of any holiday. Everywhere we ate was really, really good - and as resolute carnivores, we were pleasantly surprised with how much we enjoyed our meal at the Michelin-starred all-veggie restaurant, Peaches Cream. And I got to make pizza at the Gourmet cooking academy, the Italian way (although I've yet to repeat this experience in my own kitchen).
As parents know only too well, any time you get to yourself is precious, and you need to make it count. So I managed to slink off for a couple of hours one day to experience the Acquaforte Thalasso & Spa, which dates back millennia to the time when ancient Romans built thermal baths at the nearby port town of Nora.
After I recovered from the shock of sliding into the murky warm water - filled with those miracle-working marine algae and minerals - I really relaxed and enjoyed it.
We came home tired but happy. And very relaxed. Particularly because we didn't miss our flight this time.
First published in the Mail Online - March 2019
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