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BA left our cases in Heathrow on our return flight to Manchester. They took 3 days to be returned. Otherwise everything went well
Zac always goes above and beyond - great service as always, thank you
All went well except the car hire at Santiago. Alamo have no presence at the airport, there was no answer from the phone number we'd been given and it took 3 calls to DialAFlight in England before we were able to be taken to the depot. Apart from this everything worked well especially the Las Majadas hotel and we are very grateful to Micky for arranging it all.
Apart from a problem at Santiago airport (not your fault) our complex itinerary was handled extremely well. I thoroughly recommend DialAFlight to anyone who will listen.
A tiny issue. The seats booked beforehand did not respond to layout in the Dreamliner. No problem though as able to change seats at check-in
Everything worked out as planned even though the airline changed flight plans before leaving. DialAFlight sorted out the situation which resulted in an even better flight home. Very pleased and will be using them again in the future
Des was excellent. Customer service 5 stars
Impressed with the speed of response
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We were very pleased that Cody recommended taking 3 premium economy flights with Latam, as it was well worth paying the small extra price, especially when we had access to the international Latam lounge in Santiago airport
You are always super helpful and friendly, thanks.
Not very impressed with the service or food on Iberia, really poor actually!
Excellent service as usual
Hotel dated but well located. Check in with internal flight SP - RJ with GOL a real nightmare and your agent didn’t inform us that we would have to pay extra for any checked in suitcases
Exceptional service as usual.
Kirsty is great and we have used the services of her and DialAFlight for several years now.
I couldn’t make the check-in link work from your email and had to check in via the Avianca website - otherwise it was all very good
The services provided were truly remarkable, particularly the efforts of Seymour Fernandez, who went above and beyond to ensure that our holiday experience was enjoyable and memorable. I highly recommend their services to anyone seeking an exceptional holiday experience.
Excellent customer service - very helpful and I would definitely book again, top notch.
Very helpful & very professional
Another trouble free trip. Thank you Jeff and DialAFlight. I will be back to book with you again soon.
Becky was excellent right from the first phone call. We had a lovely time in Peru and Colombia. The transfers, guides and hotels were excellent. We will recommend to family and friends. We will also be using DialAFlight for all our future travels.
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I had an emergency - your 24hr helpline worked and it was sorted out saving me a flight and a lot of stress.
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Flight connections of 1hr 20 - 1hr 40 a bit tight after delays to the first leg flights .
All good. Five stars
Really helpful, thanks John and team!
When your two sons’ favourite TV programmes are Weird Creatures With Nick Baker and Austin Stevens: Most Dangerous! you have a choice: stick your fingers in your ears and pretend it isn’t happening or go with the flow.
So it was that I found myself crouched on the floor of a hotel room in Costa Rica at 2am, trying to catch a spider the size of a fried egg with a tumbler.
In my imaginary life, holidays are spent on a sun lounger. Back in the real world, I’d travelled to the depths of the Costa Rican rainforest with my sons, nine and six, to look at monkeys, caimans, frogs and, yes, spiders - although I hadn’t bargained on having to share a room with one.
Thanks to the country’s incredibly varied landscape, Costa Rica is one of the most bio-diverse countries on earth - it has rainforests, cloud forests, beaches, hot springs and volcanoes.
It’s anything but a Third World country. The streets of San Jose are clean, the people well-educated and the hotels fantastic. To get a proper sense of the place, you need to travel about, which means a lot of driving, although flying is quicker.
My sons had a wish list of animals they were dying to see. Top of the list were the monkeys and, cruising down the river in Tortuguero National Park, we watched fascinated as white-faced capuchin monkeys leapt from tree to tree over our heads.
Our first stop was the Pachira Lodge in a lagoon in the heart of Tortuguero National Park. It’s an eco lodge with its own dock, boats and guide, but there was no air conditioning or TV. Instead guests gravitated to the pool bar where there was a lovely breeze. It was very friendly and sociable.
The best time to see monkeys was early morning. We also spotted toucans, herons, caimans and even a wild otter.
Our next stop was Tabacon Resort and Spa in La Fortuna. Here you can see the active Arenal Volcano, experience hot springs, and visit Cano Negro Wildlife Park, which you do by boat. The animals were astonishing.
The hot springs are free to guests and you dip into a series of swimming pools with natural waterfalls.
On then to Manuel Antonio on the coast and the Arenas Del Mar Hotel. Here we had a hot tub overlooking a pretty cove, a super-comfortable bed and flat-screen TV. My eco conscience was clear as it is sustainable - even the shampoo is biodegradable.
The boys loved it because it was in the middle of a forest, which meant easy access to more wildlife. It is also useful for visiting the Manuel Antonio National Park where we saw more monkeys, lizards, crabs and very lazy sloths doing nothing but clinging to branches.
The highlight was when a wild deer stepped out of the forest and walked alongside my eldest son. He will never forget it. If you are going to the park at Manuel Antonio, take a swimsuit, because there is a lovely beach. It is sheltered, so ideal for children, and we had a great afternoon playing in the water and collecting hermit crabs.
Our final stop was the Paradisus Playa Conchal Hotel. The Paradisus is all-inclusive with jaw-dropping pool, bars and restaurants and lots of activities.
The best bit, as far as the boys were concerned, was the possibility of having a Playstation, X-Box or Wii installed in your room.
Still, on the flight home, I asked them what their favourite part of the holiday was.
I expected them to say the X-Box, but they didn't. The highlight for them was the Pachira Lodge, with the monkeys hopping about on the roofs. Seeing wildlife on TV is all very well, but when you see it for real, it beats the pants off any computer game.
First published in the Mail Online - February 2015
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