Your calls always answered within 5 rings.
An excellent person centred service. Enjoyed my flight with Emirates
Kennedy Thrower is excellant
Excellent holiday. All went to plan. Thanks to Dominic once again for amazing service and support. Roll on next year!
Excellent customer service from Louise
Gino provided exceptional customer service.
Very easy to make changes to our trip
Great service - nice to be able to talk to a person
Lily was amazing - she found us the perfect hotel at a very competitive price. Thank you and your team
Yet another perfect trip arranged by Eric
Good support from Adrian throughout. Thanks
The ease of booking through your company and the third party companies you recommend for transfers are all brilliant. I will always book through you.
First class and effective response to a problem we faced whilst on holiday. We are so grateful.
From start to finish everything ran smoothly. Thanks Rob we will be back in touch soon
Declan was brilliant - the holiday went without hitches and every pick up was on time. Would highly recommend
Thank you very much to Louise. We have been so impressed by her help and expertise. Well done
It has to be said that everyone at DialAFlight is always extremely helpful.
Very helpful and proactive
Charlie was beyond brilliant as always! He is why we use DialAFlight
Excellent customer service all the way through.
Fantastic service. Bruce's recommendations were perfect. I wouldn't book through any other company now after the first class service
Everything went as planned - lovely service from Tom who couldn’t have been nicer or kinder to an old lady travelling alone
Very helpful as always
Another fantastic holiday. We recommend you to all our family and friends specifically Rebecca who provides a personal touch!
Whole experience was very good. The only negative was the agent on the ground should have advised us of transfer times back to the airport as we nearly missed our flight.
Thanks a million Des Wing. Can’t speak highly enough of the service. Bucket list dream achieved!
Great job - thank you
As always, Greg did a stellar job - his usual excellent, professional service
The service we received from DialAFlight was great but we were disappointed that the hotel service was very poor. The restaurant system was stressful and never really worked plus the service wasn’t consistent. It’s not a 5 star resort and definitely not for couples wanting a break away.
As always Peter Smith and team provided an excellent efficient service
We had a wonderful holiday in Dubai for half term - Kylie took care of everything and her recommendations were spot on. The overnight desert safari she organised for us was a real highlight. Thank you!
My toddler is sitting in a 'big girl' chair, with a napkin tucked in under her chin as she munches away on a selection of delicately-prepared sandwiches and cupcakes.
A member of staff diligently returns to check she's OK, whether she would like more milk, more food, more anything, and smiles as he picks up her spoon from the floor for the third time.
We are dining in the executive lounge at the five-star Fairmont The Palm in Dubai, where nothing is too much trouble.
Rewind four weeks and I was wondering whether 'the Las Vegas of the Middle East' could really be a family-friendly destination. When we told friends we were taking our not-yet-two-year-old to the UAE in October – when temperatures reach 36°C even though it's winter – they said we were crazy.
But as we settled into our luxurious hotel room, I was confident we'd made the right decision. Dubai has a reputation for lavish hotels, magnificent shopping malls and plush restaurants.
One reason we chose the Fairmont is because it's on the Palm Jumeirah island, boasting incredible views of the Arabian Gulf and the glittering Marina skyline, as well as having its own beachfront. It also has a dedicated kids' club, ten restaurants, four temperature-controlled swimming pools, a spa and a fitness centre – plenty to keep us busy for four days.
We booked a Fairmont Gold package, with private check-in, butler service and access to the executive lounge. They call it a 'hotel within a hotel'.
As well as pastries, cereals and cooked breakfasts to start the day, guests can visit the lounge throughout the day for drinks, and canapes are served with cocktails between 5pm and 7pm. And the staff, as we are finding out, absolutely love children.
Our suite is an exciting 'den' for Amelia to explore. Our room has a huge bed, ottoman, and a bathroom with a rain shower and soaker tub. The décor is a beautiful mix of Arabian design and contemporary styles. The child-proof balcony overlooks the gulf and city.
We spend a lot of time splashing in the family pool, where there are activities for the children at various times. There are large pool-side beds as well as loungers where we set up a base, and we're able to order food and drinks there too.
Avoiding the hottest part of the day, we went to explore the vast beach - soft, sandy and exclusively for Fairmont guests. Amelia takes great delight in splashing in the shallows.
There are plenty of sun-loungers and staff give out bottles of water and towels. For the energetic, kayaking, paddle-boarding, pedal boats, speed boats and sailing lessons are all available.
At the Falcons Kids' Club, children from 18 months to 16 can enjoy a splash park, climbing wall and arts and crafts (and computer games for the older kids).
That night, after cocktails in the executive lounge, we head to the stunning Little Miss India for dinner. Amelia is in awe at the décor, lots of bright colours as well as lush green plants hanging from the ceiling. The curries are quite spicy for our toddler, and the kitchen happily prepare her some pasta.
For dessert we head to Delicacy, the in-hotel patisserie, for wonderful hot chocolate and chocolate eclairs.
The next day, my husband takes Amelia to the pool, while I head to the spa for a massage. Guests can buy a day pass to enjoy the steam and relaxation areas (separate for men and women). There's also a thermal suite, an ice fountain, a traditional Hamman and a gym.
Guests are spoilt for choice for dining. At the buffet-style Flow Kitchen, all-inclusive holidaymakers can opt for food from the Mediterranean, Asia and the Middle East.
Our favourite was Ba Restaurant and Lounge. We had a window table, with views across to the city's twinkling lights. The menu's a mix of Chinese, Japanese, Taiwanese and Korean dishes – we leave ourselves in the chef's hands and the dishes do not disappoint.
Our waitress makes Amelia a set of baby chopsticks and she happily digs into everything – including the melted chocolate pudding. In the lounge area, a DJ plays upbeat music, so, fuelled by sugar, Amelia gets up and dances around the tables.
Other diners smile remarkably indulgently – and it wears her out for bedtime.
Dubai has exceeded expectations, with all a family-friendly resort should offer. Amelia waves goodbye to the staff, who smile and wave her off – she's had a brilliant time, which means we have too.
First published in the Mail Online - October 2019
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