You got me to Mombasa so efficiently. I got to spend a week in ICU with my sister. She may not make it home but thank you from the bottom of my heart.
Trying to follow up on lost luggage and compensation from Egypt Air - any ideas?
Our outward flight was delayed due to high wind, however we were rushed onto the connecting flight by EgyptAir. Unfortunately our bags did not accompany us and due to the slowness or possibly incompetence of G4S we did not get them until nearly the end of our trip - 11 days later. We shall be taking this up with EgyptAir and G4S.
It would have been better for me to have booked an extra night at my hotel in Malindi rather than return to the UK via Paris. Luckily I was using the special assistance service at the airports which made transfers a lot easier
Air Kenya had a problem with their website but when I contacted Jeff he fixed everything for us in 30 mins and we were in the bush.
Fantastic service as always.
I think DialAFlight is doing a good job under the circumstances. I really wanted to change end dates but KLM 'full bookings'made it impossibly expensive due to 'full bookings'. Neither the short flight nor the long flight were fully booked.
Thank you for your good customer care and service
All went smoothly and on time. Now looking forward to upcoming next trip
The only issue, out of your control, was my husband was not allowed as my guest in the BA lounge at NBO. Had to pay. I was told he would be allowed. A minor issue
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
I would like to thank Gary Patel for arranging another fantastic trip.
Zoe was excellent. Available and ready to help at every step even when I needed to reschedule my flight dates.
Excellent as ever. Thank you Billy!
Thank you so much DialAFlight. You've been fantastic as always.
Another fabulous safari organised by Stacey. She truly is an expert. If you ever want a high end luxury safari to Africa, definitely give her a call. Thanks again!
Kept me informed about changes
Thanks to Shelley, as ever!
A big thank you to Nicky Degun for making our holiday a great experience. Need more people like her in this world we live in.
Air France flight Paris to Nairobi was changed to Portuguese’ charter flight which was an old plane with poor facilities
I was surprised that we made a stop in the DRC en route from Nairobi to Ndola. I would want to avoid that on a future trip but it wasn’t a problem on this occasion. Loved the App for doing check in and being able to see all flights in one place. Many thanks for all of your help. Will definitely use DialAFlight again.
Wonderful trouble-free holiday arranged by Sarah. We have used your company many times and will continue to use you.
Stacey Rayner is a Rock Star !
Good to include baggage allowance in the DialAFlight app rather than a link to the airline site…particularly for smaller airlines where this info isn’t easy to access nor correlate with the flight booked
Excellent customer service!
Very good customer service
Both Howard and Russell were excellent in support and no query was ever too much for them. A brilliant service.
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