Excellent support from Amelia as always.
Matthew and his team always go above and beyond.
Everything went as planned. All assistance at the airports was excellent. I would request this always in future. The Club seat/bed was wonderful.
Kenya Airways is a declining airline. Poor service on the way back.
Thanks once again for your excellent service. I will be back
The trip was well planned and coordinated by Owen as some of the party flew from Manchester and the rest from Heathrow. We have used DialAFlight for a number of years
Owen is fantastic. Really helpful, communicates well and finds solutions to any issues. We've booked DialAFlight for years now and would recommend the great customer service.
A good trip. However KQ took off late so missed onward connection to Mombasa. Next flight full. About as reliable as GWR also one hour late at Truro.
Dave did an excellent job
Really enjoyed Kenya as well as trip to South Africa. Thanks for changing my return flight as requested - always kind and efficient.
All worked brilliantly - even managed to download my boarding pass.
I was surprised that the outgoing plane was not the Dreamliner but a Boeing 300. The delay of almost 3 hours on the return flight from Nairobi was irritating but not your fault.
Kenya Airways entertainment system a joke. Boarding in Nairobi chaotic as not regulated properly unlike BA so will factor this in who I fly with on my next trip!
Zoe could not have been more helpful with all our queries. We always recommend her to our friends
Callum was very professional and helpful
You got me to Mombasa so efficiently. I got to spend a week in ICU with my sister. She may not make it home but thank you from the bottom of my heart.
Trying to follow up on lost luggage and compensation from Egypt Air - any ideas?
Our outward flight was delayed due to high wind, however we were rushed onto the connecting flight by EgyptAir. Unfortunately our bags did not accompany us and due to the slowness or possibly incompetence of G4S we did not get them until nearly the end of our trip - 11 days later. We shall be taking this up with EgyptAir and G4S.
It would have been better for me to have booked an extra night at my hotel in Malindi rather than return to the UK via Paris. Luckily I was using the special assistance service at the airports which made transfers a lot easier
Air Kenya had a problem with their website but when I contacted Jeff he fixed everything for us in 30 mins and we were in the bush.
Fantastic service as always.
I think DialAFlight is doing a good job under the circumstances. I really wanted to change end dates but KLM 'full bookings'made it impossibly expensive due to 'full bookings'. Neither the short flight nor the long flight were fully booked.
Thank you for your good customer care and service
All went smoothly and on time. Now looking forward to upcoming next trip
The only issue, out of your control, was my husband was not allowed as my guest in the BA lounge at NBO. Had to pay. I was told he would be allowed. A minor issue
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
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