It was good to have someone from DialAFlight to talk to, making bespoke arrangements and dealing with problems.
Heathrow was closed whwn we were due to fly home but DAF were able to find an alternative flight - great effort.
All to plan. Hotel Grand Cavour in excellent central location. We cannot blame you for the Italian rail strike which led to change of our plans. Like UK, do not rely on Sunday rail timetable!
Everything worked out very well including the hire car
Superb service as always. Michelle Dooler is so thoughtful and kind even doing the ‘check in' for me as I am hopeless doing anything online!
Assistance with check in for my flights was greatly appreciated. I have poor vision and no access to Apps. Getting them sent to me so I could print them out was wonderful. Also getting priority boarding on easyJet helped. Really excellent.
The break was everything we hoped for and more. Samuel Jalloh ensured the transfers were smooth and the hotel fitted our requirements.
When we had a hiccough with car hire (they didn’t accept contactless payment and my husband didn’t have his card) Darryl sorted everything for us - really helpful and efficient as always
Noah always finds a good deal for us. We've been getting flights from him since 2014. Really great service!
What an absolute legend Neil is....
You were excellent. British Airways was awful.
We were told by BA that our flight had been cancelled - due to bad weather in the UK. We had calls and emails from DialAFlight offering help and advice.
Thank you again darling Helen and team.
Holiday was great. Five star service
Hotel needs update. On the whole good location. Clean rooms. Great breakfast.
Service overall was fantastic. Wish I had been informed of the cabin luggage difference for my easyjet flight though.
All was well thanks to Annabelle
Very professional and knowledgeable customer service
Car hire was awkward. Although directions were OK it was not evident where we needed to be to get the car.
Great holiday, great hotel location, perfect flights, thank you to Lauren Canning!
First time using ITA and would use again. Only one issue that you should be aware of relating to the hotel transfer. We believe they cancelled the coach pick up at 1pm so we were left waiting for an additional 90 minutes. The Hotel did not confirm this but that is our feeling and we heard others had a similar experience. Might be easier to get a cab for an extra 20 euros.
As always, Michelle Dooler and her team lived up to their excellent reputation! Before I had even started to worry about having to check in online, Michelle had thought about it and the boarding passes were in my inbox ready to be printed! Superb - thoughtful and efficient service!
All great - thank you to Bella for arranging. The hotel was lovely and very central, Verona was great place to explore.
Your representatives are always very helpful and will always look something up if we are not sure of any part of our holidays. We have been using DialAFlight for 5 years now and have never had any occasion to complain or query any part of the service.
Thank you Travis Simon for all your hard work organising flights for my crew. Awesome service and thanks a million!
Staff in hotel were all exceptional as was the hotel itself. Europcar also excellent, not the normal rip off car rental company I have had to endure previously. Well done to Lily who organised everything for us.
As usual Ashley was excellent
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