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All went according to plan. Turkish Airlines excellent service and punctuality
All went according to expectations
Damian, all fine but we didn't care much for Virgin Upper Class on the 787. There is nowhere to put anything around one's seat. Not a great design.
Perhaps advising us to book our seats earlier would have given us our preferred position.
Ian Newton is absolutely amazing. Thank you so much for making all our trips memorable and helping us out when we had fly back on a earlier flight to UK.
Outstanding service, Adam is a great asset
Excellent support from Amelia as always.
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Nicole Luong and her team are excellent and provide a friendly professional service. They always ensure that the travel itinerary is practical and cost effective.
Simply great, very responsive and helpful.
Staff always very pleasant and helpful.
As always excellent service from Saf and his team. Exceeded our expectations again. Well done DialAFlight. Wouldn’t use anyone else ….
Very good. Efficient
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Matthew and his team always go above and beyond.
Yet again Tristan up trumps. He put together a wonderful trip to South Africa with superb accommodation
Cape Town has improved. Not many electricity cuts, lots of new buildings as Joburg people flee to Cape Town. Great food and many tourists.
Kelly knocked it out the park as usual
One of my Rimowa suitcases was broken on arrival in George. Impossible to say which airline caused the damage, but the suitcase now no longer has a lock and part of the front is torn open. Replacement Rimowa is £650.
When BA cancelled our MAN-LHR flight at short notice Alan and his team were excellent. They contacted the airline on our behalf while we were still at MAN and took away a lot of stress. On that basis alone we have already recommended to friends and will definitely use DialAFlight for our long haul bookings.
Everything went as planned. All assistance at the airports was excellent. I would request this always in future. The Club seat/bed was wonderful.
Very helpful. Well organised resulting in a stress free holiday
I never have to stress about travel when I use DAF.
Lauren Canning was excellent - she sorted out a hotel in Munich when our flight was cancelled without any fuss and its location was perfect. Lufthansa was very disappointing but our choice.
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20+ years of your service speaks for itself. The trip went well. Getting ready now for October. Thank you Rob
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All went well until I arrived in Johannesburg. Unfortunately my connecting flight to Port Elizabeth with South African Airways turned out very sad. The padlock on my suitcase was broken and 2 envelopes which contained sympathy letters to my nephew and niece were torn open. Very upsetting as I was attending my youngest brother's funeral.
Kenya Airways is a declining airline. Poor service on the way back.
Our guide was enthusiastic to show us Marrakech's historic sites.
At first, he did so, starting with a visit to the glorious Ali Ben Youssef Madrasa, known for its Islamic art of calligraphy and decoration. But soon, all pretence at sightseeing was cast aside as he led his clients from one friend's shop to another's.
EMBRACING THE BUZZ
This was our first lesson for enjoying Marrakech. It is a maelstrom of market forces and everyone wants a piece of the tourist action. That's what gives it a vitality like nowhere else on earth - and the trick is to embrace all this hustle and bustle and enjoy the experience.
Scooters buzz pedestrians, pedestrians shout back; the muezzin calls the faithful to prayer; street food vendors press their offerings on the hungry.
From all directions, crowds funnel into the passageways of the souks, selling every sort of trinket, carpet, basket, clothes, leather work, spices and metalwork as their shopkeepers stand by, ever vigilant for a new customer. Westfield it isn't.
A PLACE TO RELAX
And here is the second lesson. You need a lovely hotel as a relaxing retreat from the excitement of the city. Ours was initially not easy to find. On arrival, we drove through the rose-red city walls and slowed to a crawl. We were in the medina – the heart of old Marrakech.
Where was our hotel? Suddenly, out of the hubbub, a khaki-uniformed doorman appeared and ushered us down a narrow passageway, though a carved wooden door and into the cool of La Sultana Marrakech.
Only three-and-a-half hours earlier, we'd been in London. Now, we were enjoying a welcoming glass of almond milk on the hotel's roof garden, looking out in one direction to the peaks of the Atlas Mountains and in another to the minarets of the old city.
Below us were the 17th century tombs of the city's one-time ruling family and, on a nearby telegraph pole, a couple of storks nested in the sun.
Soon, we left the tranquillity of the hotel to attempt some bartering in the souk.
LEARNING TO BARTER
Despite my wife's best efforts, we never really picked up the art of bargaining. We found it a tricky sport. Instead, we went to a fixed-price supermarket and emerged with an assortment of slippers, lamps, baskets and plates.
Then we headed for Jemaa el-Fnaa, the largest square in Africa and certainly one of the most extraordinary public spaces in the world.
By the end of the weekend, we had seen most of the sights Marrakech has to offer, including Yves St Laurent's Majorelle Garden, which houses an enormous collection of cacti.
MIXING OLD AND NEW
So we decided to take a last look at the city with a horse and carriage. Our hotel doorman explained to the driver that we wanted a one-hour tour, combining something of the old city with a glimpse of the new.
This provided an opportunity for a third lesson. Instructions to the driver of a horse and carriage in Marrakech need to be extremely specific. An hour after we'd left the hotel he was keen to drop us at the already visited Majorelle Garden, where he stopped his barouche.
After we persuaded him to drive on our one-hour tour became two hours, as we meandered through the suburbs and even took in the city's ring road. But as least we saw more of Marrakech than we had bargained for!
We knew by now that the required mantra in Marrakech is 'go with it'. And have fun while you're doing it.
In La Sultana the mood was wonderfully relaxed - and it seemed the right time to join a cookery class.
COOKING LIKE A LOCAL
We were taught how to make the Moroccan speciality, tagine - a slow-cooked stew featuring spices, nuts and dried fruits. It takes its name from the earthenware pot in which it's cooked.
We thoroughly learned the lesson that Marrakech is so gloriously in your face that the perfect plan is to revel in the chaos - and stay somewhere that's perfect to simply switch off.
First published in the Mail Online - February 2018
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