Your calls always answered within 5 rings.
Speed of communication was excellent - no automated phone answering systems. Will definitely use DialAFlight again
Would not go to another travel agent. Ryan does everything and more. Nothing too much trouble. Dependable, fast working and smart. Thank you Ryan.
Another smooth, hassle free flight organised by Doug. Thank you for your help, patience and support every time I need flights.
All went well
Jack Sulliman did an outstanding job!
Great customer service and always very helpful. Would definitely use you again in the future.
Always useful to have someone to speak to in case of problems like Heathrow's shutdown. The strength of back up is very reassuring.
Roger is just brilliant!
DialAFlight go one step beyond. Top rate company we have used for many years.
Great customer service
I found DialAFlight helpful and efficient and would definitely recommend to family and friends.
All beautifully organised by Kylie, as usual.
Well informed at every stage. Top grade hotels. Efficient transfers. Cannot fault arrangements
Ben was very helpful
Everything as promised. Wheelchair available so able to spend time in the BA Lounge. All went smoothly
Niall is always very helpful in booking our flights and accommodation. Everything is organised for you which is great
Excellent, friendly service as always
All went to plan
Did not appreciate long wait for transfers in Zurich. Should have thought about Manchester
The holiday went very well. The Vineyard Hotel in Cape town is fabulous - strongly recommend it to others
Great service and help
The best service always
BA Business Class is falling behind, in terms of service and comfort, when compared with other providers.
First class out of hours response to BA -created problem
All perfect, thank you
A wonderful service with real people
I always deal with Saf who is helpful, reassuring and a credit to your company
Kenya Air was top notch on LHR to Nairobi. The second leg to Cape Town and back was not good enough to be called business class
Excellent service as usual and the last minute changes we had to make to our itinerary were handled very quickly and efficiently.
Everything was extremely well organised and went according to plan. Many thanks to Sam
Speed of communication was excellent - no automated phone answering systems. Will definitely use DialAFlight again
Would not go to another travel agent. Ryan does everything and more. Nothing too much trouble. Dependable, fast working and smart. Thank you Ryan.
Another smooth, hassle free flight organised by Doug. Thank you for your help, patience and support every time I need flights.
All went well
Jack Sulliman did an outstanding job!
Great customer service and always very helpful. Would definitely use you again in the future.
Always useful to have someone to speak to in case of problems like Heathrow's shutdown. The strength of back up is very reassuring.
Roger is just brilliant!
DialAFlight go one step beyond. Top rate company we have used for many years.
Great customer service
I found DialAFlight helpful and efficient and would definitely recommend to family and friends.
All beautifully organised by Kylie, as usual.
Well informed at every stage. Top grade hotels. Efficient transfers. Cannot fault arrangements
Ben was very helpful
Everything as promised. Wheelchair available so able to spend time in the BA Lounge. All went smoothly
Niall is always very helpful in booking our flights and accommodation. Everything is organised for you which is great
Excellent, friendly service as always
All went to plan
Did not appreciate long wait for transfers in Zurich. Should have thought about Manchester
The holiday went very well. The Vineyard Hotel in Cape town is fabulous - strongly recommend it to others
Great service and help
The best service always
BA Business Class is falling behind, in terms of service and comfort, when compared with other providers.
First class out of hours response to BA -created problem
All perfect, thank you
A wonderful service with real people
I always deal with Saf who is helpful, reassuring and a credit to your company
Kenya Air was top notch on LHR to Nairobi. The second leg to Cape Town and back was not good enough to be called business class
Excellent service as usual and the last minute changes we had to make to our itinerary were handled very quickly and efficiently.
Everything was extremely well organised and went according to plan. Many thanks to Sam
Gone are the days when Crosby Stills and Nash rode the Marrakech Express (although they spelt the city with an 's'). A mind-trip fuelled principally by unusually fat cigarettes which rarely took you further than your imagination's outer limits.
Today's journey to the Moroccan city is a more conventional flight, coming down to earth at an unexpectedly modern airport.
Two sides to the city
There are actually two Marrakechs. One is modern with chain stores, shopping malls and coffee shops. The other is the one the tourists come for – the souk that starts at Jemaa el-Fna square and stretches into infinity with largely factory-made sandals, belts and other bits of leather which are fun to haggle over.
If the haggling and elbow-tugging begin to get you down, you can head to fixed-price shops at Souk Cheifia, where you can find sensibly priced high-quality rugs, textiles, spices, kaftans, raffia bags and baskets, and leather everything.
As we've done before, we headed out to the Majorelle Gardens to spend a relaxing hour. This little oasis of cool and colour is not to be missed if only to enjoy the lemon-yellow and cobalt-blue planters and the gleaming white of the water lillies - all a tribute to French painter Jacques Majorelle's homage to the plant world.
Majorelle was a noted Orientalist painter, but is most remembered for constructing the villa and gardens of the Majorelle Gardens.
If, like me, your knees usually fail to deliver on your expectations, jump in a taxi to take in the Koutoubia mosque, a real look-at-me attraction topped with four gleaming copper globes and towering over the town.
A local ordinance forbids any neighbouring building being higher than a palm tree, which means the mosque retains its imperious dignity. It remains a place of worship, and non-Muslims are not allowed to enter.
You can duck between both old and new Marrakech without difficulty, and if you fancy a spot more shopping, I'd recommend the less exotic but more rewarding Ensemble Artisanal, a bit like a department store but selling only handicrafts that are slightly more expensive than the souks but also elegantly made.
5 Star luxury at The Fairmont
This is really kaftan and jewellery heaven. And yes, there are camel rides to be had in the streets and squares, and you can take a charming tour by horse and carriage (for which you should offer no more than two-thirds of the asking price).
We stayed at the elegant, beautifully-designed five-star Fairmont Royal Palm, seven miles out of town - after travelling to a location so close to a mountain range it seemed a good idea to stay where the air is at its freshest.
The Fairmont had one of the elements I like most in a good hotel - space, space and more space. And not just in the communal areas but in the rooms too - you sometimes felt you were the only guests in the hotel.
Our giant suite had a huge balcony looking straight at the distant Atlas mountains, a massive tiled bathroom, soft carpets and sink-in easy chairs.
The hotel must also have the largest man-made swimming area on the globe. It's not a pool, it's a tiled lake. You could have every citizen of Marrakech swimming in it and still have plenty of space left over. Not only that, but all that water is pleasantly heated.
The hotel is very child-friendly, with a kids' club and plenty of available nannies. It also has a country club area and a beautiful 18-hole golf course.
I'm a cyclist and have to say that belting around the hotel's spacious grounds on a warm, sunny morning in the shadow of the Atlas mountains with the breeze filling your lungs, and the first warm rays of the sun on your face, is a bike ride to remember.
This, then, may not be the Marrakech of Crosby Stills and Nash. It is, however, delightful.
There's no Marrakech Express - although Graham Nash, formerly of The Hollies, did write his song Marrakesh Express about a train journey he made from Casablanca to Marrakech - but there are plenty of flights. And they're all non-smoking.
First published in the Mail Online - November 2018
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