Your calls always answered within 5 rings.
Have used Stuart and Graham at DialAFlight for many years - great experience and service
Excellent service, I would highly recommend
Top class trip that exceeded our expectations!
Holiday was amazing.
Jim always brilliant. Thank you
Tristan provides a fabulous service. I would always use DialAFlight for booking flights where possible.
A great service from beginning to end. In a tour incorporating seven locations and hotels, multiple trips to monuments, temples and historical buildings, all including transport and tour guides; every single experience was slick, professional and memorable.
Smooth and attentive. Everything worked perfectly.
Everything was straightforward, no issues.
Jerry Bushnell provided an excellent service
Detailed planning meant for a smooth journey. Always good to know I could contact you at anytime. Excellent flight times. I will definitely use this company again and recommend to others.
Thank you Guy for your professionalism and support throughout the trip
Excellent and reliable.
Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.
Always amazing
Always a 1st Class service
Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.
You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.
Sean Furnival was a delight with suggestions and my flights were perfect
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Absolutely brilliant, we will always come to you for a quote.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
To ride the Blue Train between Pretoria and Cape Town is to travel along part of Britain's imperial history; a journey that is at once luxurious, breathtakingly beautiful and thought-provoking.
The railway heading north from the Cape was part of Cecil Rhodes's grand colonial vision: the 19th-century mining magnate, today the focus of intense political controversy, imagined a trans-port network from one end of Africa to the other to enable British trade and political dominion. It didn't happen but this remarkable train is part of his legacy.
After a night in Fairlawns in Johannesburg, a chic boutique hotel and spa set inside a former country estate, my companion and I head to Pretoria station and enter an older, genteel world, with a nostalgic colonial twist.
We board the bright blue train, with some 80 other passengers, and enter a world of wood-panelled comfort, with brass fittings, crisp linen and low golden lighting. The Blue Train is the Orient Express of Africa.
Once offering an overnight journey to the Cape, the Blue Train is now a deliberately slower experience, taking two nights for the 997-mile trip.
Our charming butler, Angela, has brought a bottle of South African spark-ling wine. The compartments are roomy, about 8m2, each with an Italian marble bathroom.
The train feels venerable and experi-enced, adding to the feeling one is riding a bit of history. I couldn't be happier.
A cocooned quiet pervades the cabin, just a faint rumble of the tracks audible through the wide picture window - double-glazed for tranquillity.
It's time to dress for dinner; dress code is 'elegant' for ladies and jacket and tie for gentlemen. I've opted for the linen suit with leather waistcoat, as worn by Robert Redford in Out of Africa.
The dining car is a vision in starched white tablecloths and heavy cutlery. Our waiter, Collen, has a deep sonorous delivery and virtually sings the menu. The food is delicious - seared scallops, cured salmon, duck breast, South African cheeses. The list of South African wines is positively tidal.
Collen is explaining that he once met the Queen. For a glorious moment I think he may be referring to Queen Victoria.
We totter back down the corridor, the sway only partly induced by the train's movement. You can sense the vastness outside; not a single light is visible, save a flutter of stars.
In the 1920s, steam locomotives plied the line between Cape Town and Johannesburg. After the war, the Blue Train service was launched, named after the blue steel trains introduced a few years earlier.
Rhodes died in 1902, but countless colonists still took this route north for the diamond and gold fields. Rhodes even had his own private carriage; his body was transported along this very line, stopping at every station for mourners to pay their respects.
In the morning, a blinding African sun slices through the blinds, which lift to reveal the plains stretching into the distance. We eat eggs benedict and fresh fruit and watch herds of tiny antelope flickering through the scrub.
Watching Africa glide past at a stately 30mph is mesmerising.
At mid-morning we pull into Kimberley, where diamonds were discovered on the farm belonging to the De Beer brothers in 1871, prompting the greatest diamond rush the world has seen. Here, until 1914, some 50,000 miners using picks and shovels extracted 6,000lb of diamonds.
We are driven to The Big Hole museum - exactly what the name indicates, a pit 460m wide and 240m deep, the largest hand-dug hole in the world, a testament to human ingenuity and man's hunger for gems. Now it's a ghostly place.
At Kimberley station, the station-master hands out South African sherry in tiny glasses engraved with the Blue Train logo.
The train sets off into the Great Karoo desert, the vast plateau the size of Germany whose name comes from a Khoi tribal word meaning 'land of great thirst'.
I sit in the observation car at the rear, watching the vast bushveld drift by, an undulating tableau of rock, semi-desert and sparse scrub. High tea is served in the lounge car, with cake and scones; another extravaganza is staged in the dining car in the evening, to the accompaniment of Collen's echoing baritone.
We awake descending towards the Cape, with vineyards stretching away under high granite outcrops, as our journey on this historical artefact rolls to a close. And our holiday is rounded off in wine country, with a few days in Majeka House, a delightful boutique hotel just outside Stellenbosch.
First published in The Times - May 2019
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