Your calls always answered within 5 rings.
Only let down was Birmingham Airport on return. No wheelchair for David. Absolute chaos all round. Otherwise another first class trip.
Jim is a great representative for the company. Professional, caring, helpful and supportive, providing a reliable and dependable service.
Always brilliant.
We were not informed about our return flight which we have had in the past
Service typical of what I have come to expect
Many thanks. Good service
Good of Joe to message me whilst we were on our trip to make sure everything was OK.
No complaints - wonderful holiday - all flights on time - good food
Just to say thank you to Mason and the amazing staff for their wonderful service and support as always.
You guys are super stars in this business. Never disappoint and always spot on with your bookings. I am a happy customer and can’t wait for the next trip
Our time away was exactly what I was looking for. Thank you.
Alfie Davis is superb.
My Joburg to Manchester ticket was changed to Business class - brilliantas I did not ask. Thank you for all your help - till next time
Many thanks to Ivor Savage for all his help and advice
This is the 4th time I’ve used you - an excellent and efficient service.
All perfect
As usual with Graham at DialAFlight, all went swimmingly. Could not have been better frankly!
Harriet is so dedicated, efficient and professional. She treats her clients with respect and makes follow up calls. Her work is exceptional and outstanding.
Everything went well. I enjoyed my trip.
Excellent service
Always excellent
Fabulous service from DialAFlight. A big thank you to Finn Conlon who rescheduled our holiday following the Heathrow closure. First class service and very efficiently sorted out. Would recommend and will continue using for our future holidays.
An outstanding holiday with every element of planning meticulously executed to maximum benefit. Fantastic, thank you all so much!
We would like to extend our appreciation to Sebastian who has looked after not only our own travel requirements but also our two daughters and families for many years. He has always been approachable, supportive, caring and informative...
Great customer service!
Such supportive and reliable service. DialAFlight is holding your hand all the way!
Right from purchasing the flight to the return home it was faultless. Knowing that emergency support is available gives me peace of mind. Highly recommended
Always a great service. 10/10
Very good. Have used this company several times - slick, efficient, listen to any comments, get good seats, speedy check in even for EasyJet flights, when BA flights went wrong due to Heathrow closure. Dealt with refund by the end of the day, advised on how to claim further expenses - very good back up all round. Even informed me of Heathrow closure before BA - they rang me by 6.30am having been in the office since 4.00am helping passengers like me,
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Black sky erupts into brilliant purple, white and electric blue. The air is thick with the stench of wet mud and pollen. Huge bullets of hot rain graze our skin and hammer the open-top Land Rover as we wrestle our way through sodden dirt tracks.
'Welcome to Africa,' our guide Bongani laughs, with one hand on the wheel and a torch in the other. 'Big cats love the rain, it's the perfect camouflage.'
An hour ago it was a baking 35c (95f).
Now the herds of zebra, nyala, impala, buffalo, kudu, waterbuck - and more - that dozed in the muggy evening have all scampered for shelter.
As we reach the only stretch of Tarmac for miles around, a pungent smell of oil rises from the road. Slick tar steams in the headlights and, up above, the night continues to jolt itself awake.
Then we screech to a stop. Two baby elephants galumph into the road ahead, followed swiftly by rather angry-looking parents waving their trunks at us.
'We have to keep moving, the rain's distressed them,' Bongani shouts.
Back in my room - a sleek concrete construction perched on stilts off the edge of a rocky incline overlooking the Luvuvhu river - the thunder relaxes outside and the hymnic buzz of cicadas returns.
Yesterday I was in chilly North London.
Now I'm a two-hour drive from any notable civilisation with no phone signal, let alone Wi-Fi. I sleep like a log.
The Outpost is one of just two lodges in Pafuri, a 65,000-acre area of private bushland and the uppermost section of South Africa's Kruger National Park.
We're at the very north of the country here, away from the touristy bustle of the main park further south. Down there you can safely expect the 'Big Five in one drive'. But what you forgo in copious game sightings in Pafuri, you get back in the most gorgeous solitude.
The weather is almost tropical; and with that comes some of the richest and most varied wildlife in the country.
Pafuri makes up less than two per cent of the wider Kruger bush, yet it contains a staggering 80 per cent of the region's bio-diversity, including some 350 species of rare birds.
Red hornbills (or Zazu from the Lion King), bright-blue Meves's starlings, green Tarzan pigeons and purple rollers swirl past. 'Did you see that shadow overhead?' I ask.
'A black eagle,' Bongani says, barely looking up.
'And that alarm-like call?' A tropical boubou. 'And that chirping in the distance?'
'That's a zebra, Henry'.
Life quickly shifts here; it's dinner by candlelight out on the veranda of the main lodge soon after sunset and - freed from emails, social media and box-set binges - it's early to bed before an even earlier start.
Suddenly I'm a 'morning person', jumping up at 5am to gawk on the balcony at the cinematic scene unfolding in 4D: orangey-pink deliciousness bursting over misty grasslands and fat baobab trees.
The Outpost offers two drives a day, one at dawn and one into nightfall, with time in between to swim at the lodge's pool or indulge in a spa treatment.
The room achieves the desired indoor-outdoor but not really too outdoor blend.
All that separates you from the elements is canvas and a mosquito net. But the free-standing bath and other hotel finishes are welcome luxuries.
Trucks loaded with freezers bring in weekly deliveries of dragon fruit, venison steak, rainbow trout and rabbit. And I find it surprisingly easy to slip into the routine of coffee and muffins first thing, followed by breakfast, lunch, high tea and a three-course dinner.
My drive companions for the stay, British couple Simon and Sarah, visited four years ago and have returned for a 30th birthday.
One day, gathered at the top of Lanner Gorge for a sundown gin and tonic, Simon gets down on one knee and proposes.
Of course, Sarah accepts (how could she not!) and we toast them with champagne.
Before apartheid, Pafuri was home to the Makulekes. A 1969 government edict saw the land forcibly taken and its people displaced. But when the area was returned to rightful ownership in 1996, the community chose not to go back, instead renting it to lodges which almost exclusively hire staff, like Bongani, of Makuleke heritage.
Our drives, therefore, are punctuated by countless lessons: that wild sage is rubbed on the skin as an insect repellent. That leopard urine smells like popcorn. That the call of blacksmith lapwings sounds like the clank of a hammer on metal.
And that lala palms from Zimbabwe are so called because their sap can be brewed into a highly intoxicating drink ('lala' means 'to sleep').
This is Bongani's home; and ours to enjoy for a brief - but dazzling - time only.
First published in the Daily Mail - February 2023
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