Your calls always answered within 5 rings.
Very professional service - changed flights twice with no issues. Definitely recommend
Easy to book, trouble-free service.
What can I say? DialAFlight allows trouble free travel and should the arrangements go pear shaped I have every confidence in them to fix it!
Excellent communication
We know if we need help you are always there for us.
My only minor criticism was that the pick up time for one domestic flight within the trip was far too early arriving at the airport for 6.30 am with the flight not scheduled until 10.15am
Always use Trevor and Roger at DialAFlight who are so helpful. You will feel safe booking anything through them as they are always there to help.
Everything went great
As usual, Grant was approachable and responded in a professional, positive and friendly manner.
Everything went smoothly. Impressive. Very pleased
Everything within DialAFlight's power went very well. But Heathrow's wheelchair service was chaotic on my return ...
Everything went well. Only problem was checking in online for return journey from Koh Samui. We could not do this with Bangkok Airways and BA weren’t much better; sitting at the back of the plane next to the toilets.
Julie was great. Very helpful.
Brilliant service - always there to help. Thank you
Neil provides an excellent service. I always recommend him and your company to friends and colleagues
Libby was amazing - she sorted out our seats for Bangkok Airways as we could not with British Airways
Elliott and his team are so helpful. From start to finish the team are with you every step of the way. Very professional company and extremely good value for money
Brilliant job as usual
Really good customer service, always friendly and super helpful. Really helped me out with flights and any troubles that we may have had. Would definitely recommend to friends and family.
Wondrful service thank you!
I’ve already recommended you to lots of friends. I love the fact that someone always answers the phone immediately and all the staff are really knowledgeable. They make lots of suggestions right there on the spot without any lengthy delays or call-backs. The best thing is being able to pick and choose your flights and hotels but still get an Atol certificate as well as a 24-hour emergency travel agent service whilst at your destination.
Lee is fantastic I always him to arrange everything. Have been using DialAFlight for many years
We had difficulties with online check in. Called DialAFlight and the lady we spoke to was wonderful and did it all for us. Excellent customer service
Matthew has been brilliant as always, will be booking next year's trip with him very soon.
Toby Anike gave great service as usual. Hope company appreciates him.
Marco was brilliant. Everything went like clockwork, can't thank him enough.
Transfer times at Singapore Changi Airport need to be more generous. One hour is not sufficient to change flights when the departing flight is from a different terminal.
Great hotels. Really good flights, all on time. Transfers were good too. All in all a brilliant holiday and a big thank you to Amy Hibbert for organising such a great trip.
The problems I had were with British Airways rather than yourselves. I will never use them again
Everything went as planned and I always find Teddy very helpful
Phuket may not be perfect. But parts of it are approaching that state of bliss. And it's fairly easy to avoid the parts that aren't.
For example, the busy beachside strip of Patong can be rather a test of patience for those of us who might have grown a little weary of sunset-to-sunrise shenanigans.
But that's not the whole story. After all, Phuket is quite a big island, stretching 30 miles north to south and 13 miles across (joined to the mainland by the Sarasin Bridge) and it offers plenty of options for holidaymakers looking for almost-guaranteed sunshine.
It has come a long way since the days when it boasted just a few beach front bungalows for barefoot backpackers in the Seventies. Back then, it was a grim 17-hour bus ride to get there from Bangkok.
The construction of one international airport later, and there are more than 750 licensed places to stay, with 47,000 rooms available. And in the next few years another 35 hotels are expected to be built.
Mick Jagger, Beyonce, Kate Moss and Rihanna are among the celebrities who have all checked in at Phuket at one time or another.
On my most recent visit I stayed at the five-star Dream Phuket, a newish hotel on Layan Beach, a lovely, tranquil stretch of sand on the island's west coast. It is only 20 minutes from Phuket International Airport, but definitely away from any hustle and bustle.
It has giant beds in large rooms, partly open-plan bathrooms, an enticing swimming pool, international cuisine, a roof-top bar with infinity pool - from which there is a breathtaking panoramic view of the surrounding lush hills - and a great spa offering the full range of treatments including deep tissue massages, aloe wraps and spice scrubs.
At the signature restaurant Trilogy, there's a 'theatre' kitchen where you can watch the chefs sauté and flambé to their hearts' content.
The hotel is not directly on the beach, but it has a separate beach club, with sun loungers and private cabanas, just two minutes away by shuttle bus.
It is at the beach club that the young and fabulous from Russia, Singapore, Australia and Britain pose on their stools at the swim-up bar and use their phones to snap, study and share their selfies. All day long.
That is good news for the rest of us, as it means there's no wait for the cheap massages on the beach. They're seriously good; I couldn't resist having two in one day. During one of them, a vast man having a massage next to me snored loudly despite the fierce kneading.
Less than half a mile from our hotel is the Project Artisan, Laguna. A labour of love from a gentle Croatian couple with a deep affection for all things Thai, it's a restaurant and deli, open for breakfast, lunch and dinner.
The hotel also offers foot massages and mani-pedis, while there are plans for a cookery school and art club.
A boat trip is a must. Some prefer to barter for a place on speedboats, which take a well-worn route to celebrity-touched islands such as Phi Phi Le, where Leonardo DiCaprio's film The Beach was shot.
I opted for a trip on a larger boat which motored to the less well-known Phang Nga Bay. If you want to be more active you can kayak, swim off the back of the boat - or watch long-tailed boats take visitors to the islands of Khao Phing Kan and (The Man With The Golden Gun was filmed here) before returning as the sun sets.
The boat crew speak fluent English and Chinese and, at the end of my trip, the captain said: 'If we have done anything wrong, we hope you forgive us.' There's absolutely nothing to forgive.
The next time I return to Phuket (and I will be returning) I hope to explore more of the island and perhaps fit in a safari experience – yes they offer safaris in Thailand! There are some great luxury safari companies which come highly recommended and offer authentic and respectful encounters with native wild elephants and other spectacular wildlife. After all, there’s more to Thailand than stunning beaches and spas- but it’s a good place to start.
First published in the Daily Mail - March 2018
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