Your calls always answered within 5 rings.
You were excellent. British Airways was awful.
We were told by BA that our flight had been cancelled - due to bad weather in the UK. We had calls and emails from DialAFlight offering help and advice.
Thank you again darling Helen and team.
Holiday was great. Five star service
Hotel needs update. On the whole good location. Clean rooms. Great breakfast.
Brilliant as always
Service overall was fantastic. Wish I had been informed of the cabin luggage difference for my easyjet flight though.
All was well thanks to Annabelle
Very professional and knowledgeable customer service
Car hire was awkward. Although directions were OK it was not evident where we needed to be to get the car.
Great holiday, great hotel location, perfect flights, thank you to Lauren Canning!
First time using ITA and would use again. Only one issue that you should be aware of relating to the hotel transfer. We believe they cancelled the coach pick up at 1pm so we were left waiting for an additional 90 minutes. The Hotel did not confirm this but that is our feeling and we heard others had a similar experience. Might be easier to get a cab for an extra 20 euros.
As always, Michelle Dooler and her team lived up to their excellent reputation! Before I had even started to worry about having to check in online, Michelle had thought about it and the boarding passes were in my inbox ready to be printed! Superb - thoughtful and efficient service!
All great - thank you to Bella for arranging. The hotel was lovely and very central, Verona was great place to explore.
Your representatives are always very helpful and will always look something up if we are not sure of any part of our holidays. We have been using DialAFlight for 5 years now and have never had any occasion to complain or query any part of the service.
No problems!
Thank you Travis Simon for all your hard work organising flights for my crew. Awesome service and thanks a million!
Staff in hotel were all exceptional as was the hotel itself. Europcar also excellent, not the normal rip off car rental company I have had to endure previously. Well done to Lily who organised everything for us.
As usual Ashley was excellent
Our agent Molly Smith has been amazing and we will use her next time.
Car hire with Centauro was very good but was not expecting an age related surcharge!
Apart from poor weather conditions which cancelled our boat trip to Positano and the Amalfi coast the holiday was a big success. The hotels were very comfortable and we had memorable days in Rome, Naples and a day trip to Pompeii. Many thanks again Chloe.
It's always good. But fortunately there was nothing to go wrong. The plane both ways was punctual. Gatwick has become efficient although looking shabby after Bologna, but I was through in 10 minutes.
BA let us down on return flight ... announcing on all screens they were boarding extra early. So we had to leave a bottle of nice wine and a couple of cocktails to rush to the gate only to find they were not boarding and indeed the flight was actually delayed! Not happy but obviously nothing to do with you guys
I highly recommend you to other people. Thank you for the personal service.
Amy and Erin couldn’t help us enough. Always there when needed.
Everything went smoothly. Good human touch. Why go anywhere else?
Everything was good apart from the flight cancellation. Hotel very nice. Staff friendly.
Another great trip organised by the good people at DialAFlight. Can’t fault the service!
Excellent service from Jarvis as always. Great to have the check in call 24 hours before the trip
Here's a game to play on the plane. You have one last holiday and it's for a month. It won't cost you a thing but you have to go somewhere you've been before. That honeymoon hotel in Sri Lanka might loom large, perhaps the beach resort in Jamaica would be perfect, or the heavenly spot in the Maldives could do the trick.
My wife and I play the game on the way home from Tuscany - and are hard-pressed to think beyond the place we've just left. We stayed at the Castello di Casole hotel, a ravishing hill-top converted castle within striking distance of Siena, San Gimignano and Florence. In other words, culture of the highest order on your doorstep, where going nowhere at all is also a tantalising option.
We're talking Tuscany Classico: lush undulating countryside, a patchwork of greens, ochres and violets broken up by thick hedges and narrow tracks lined with immaculate cypress trees.
Many of the tracks you can see from the castle's terrace - with its fabulous infinity swimming pool and huge terracotta pots laden with olive trees - lead to villas that are part of the hotel's 4,200-acre estate, now owned and run by Belmond.
An American firm acquired it in 2005 and set about a massive restoration.
There are 41 suites (plus a two-storey penthouse) in the main building and dotted about what amounts to a private hamlet, with its own church and crypt built by the Bargagli family in the 19th century. The spa is in the granary, with treatment rooms in the former cellars. At one time, the castle was owned by Italian director Luchino Visconti (Death In Venice). Perhaps he, like us, spent hours staring into the distance - front row seats in the Ritzy Naturale.
It's truly special at night, when the main courtyard becomes a village square, complete with fountain, stone benches and al fresco dining. Children play hide and seek while their parents pile plates with some of the best cooking in the region.
What you forget about Tuscany is that the Etruscans were here long before the Romans. Hence the exquisite hilltop towns that once were fortresses designed to repel outsiders and are now communities keen to welcome visitors armed with euros.
On our second night, we ask the concierge to book us dinner somewhere cheap and cheerful nearby. He chooses Osteria del Borgo in the tiny village of Mensano, which, as it happens, we could see from our room.
Slow-cooked wild boar is the speciality here, but it's the sort of restaurant where you let the waiter (in this case the brother of the chef) decide what you should eat. A triumph.
We visited the dramatic hilltop town of San Gimignano, with its skyline of medieval towers, including the stone Torre Grossa and the 12th century Duomo di San Gimignano with famous frescoes by Ghirlandaio. But be warned, the walled town is one of Tuscany's biggest draws and it can get extremely busy - it's well worth a visit but try to avoid peak times. The priority of those medieval town planners wasn't car parking spaces.
We enjoyed a venture to beautiful Arezzo, where on the first Sunday of the month, the town centre becomes one huge antiques market. We buy a heavy marble font that raises eyebrows as we check in for the flight home at Pisa airport.
We also make the pilgrimage to Siena, where, because it is a few weeks before the annual Palio (the bareback horse race around the plaza), medieval pageantry is brewing nicely, including a hostile-looking marching band that drums its way through the narrow streets carrying heavy flags.
Most of all, we love sleepy Casole d'Elsa, which you can also see from the hotel. It has a butcher and grocer - and manages a perfect balance between visitors and full-time residents.
What strikes us about Tuscany in peak season is how if you avoid the superstar towns, there's space for everyone and, with fierce planning laws governing development, it's remarkably unspoilt.
First published in the Daily Mail - March 2020
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