Your calls always answered within 5 rings.
Philippa Wales is a credit to your company - everything was exactly as expected, thank you
All perfect, can’t wait to book again. Thank you Ashley.
Thank you for making our holiday so relaxing as everything was taken care of making it trouble free
Shelley Dimes was excellent, very efficient and always came back to us when she said she would. Very helpful all the way through giving us a wonderful holiday.
5* service as always. Flights, tour and hotel all went smoothly. Thank you!
Thanks to everyone at DialAFlight. Especially Owen.
Great support from Logan and his manager
A really smooth operation flying into Male, getting a transfer to a sea plane and then to our resort and back. There was always a DialAFlight representative on hand to sort ourselves and our bags. The resort was also amazing. A great trip
My flights to Sri Lanka and back were without incident.
Always someone at the end of the phone. Knowledgable staff always ready to help. 5 star service
Andrew Akoo was excellent and pro-active.
Tara and Sean were amazing!
Great holiday, thank you.
Everything was perfect, thank you
Nicholas is a first class professional, always willing to go the extra mile.
Our room had been cancelled when we arrived at the hotel but contacted DialAFlight and they sorted it for us
Great trip thank you. Perfectly timed flights, great communication and organisation
I have no hesitation to recommend any of my friends and colleagues - excellent service, thank you
Have recommended you numerous times and will continue to do so!
Rebecca was fabulous, we will certainly be using her again!
Missing children's meals on the outbound flight, but suspect that was down to the airline. Will call Jane for a proper debrief at some point.
Excellent customer service from Guy Foskin
Great organisation and nice hotel. The team were super helpful with questions and recommendations.
I have booked my flights to Mauritius over the last couple of years with DialAFlight. The customer service is excellent.
Excellent flight planning. Thanks
The resort was excellent - couldn't fault anything from the villa to the food and staff
Arrangements were excellent but more information on the hotel would have been good.
Most efficient travel agent ever - full support, patience, flexibility and always available at the end of the phone. EXCELLENT!
DialAFlight offers the most efficient and supportive service of any travel agency I have used in 40 years of frequent international travel. I cannot recommend them highly enough.
Excellent service and holiday went like clockwork!
Sri Lanka is a destination of glorious, shimmering sandy beaches, enthralling wildlife and relics of ancient civilisations.
Serendip is the island's ancient name, so it can claim to be the spiritual home of serendipity - lucky discoveries by accident - and this is the feeling you get all the time here.
Hoteliers and the rest of the tourist industry on this beautiful teardrop-shaped island are keenly looking forward to welcoming holidaymakers back following the relaxation of Foreign Office warnings about travel to Sri Lanka after the tragic terror attacks at Easter.
On one of my early starts for an excursion, serendipity was seeing dozens of candles flickering in the dense dark outside a Buddhist temple. Then a schoolgirl in brilliant white uniform striding through the dawn mists along a levee between paddy fields, while an equally white egret paced daintily in the water.
Or an old lady, knee-deep in a swamp picking blue water lilies, the national flower. And everywhere, games of impromptu cricket, with a stick for a bat and a plastic drum for a wicket, on bare mud patches, in gardens, on roads.
The island’s unique subspecies of elephants are a vestige of ancient Sri Lanka. You can’t miss them.
My most memorable jumbo encounter was at the Uda Walawe nature reserve.
We watched in awe as an extended family ambled across our track. One juvenile pushed over a tree, just for fun, it seemed. Last across was a harassed young mother, sheltering a three-week-old baby.
You might see 200 elephants at the lake in Minneriya National Park, while the distinguished star in Yala National Park is the ‘prince of the night’ – the leopard.
The nearest thing to cool in Sri Lanka is its green and hilly heart, where tea plantations are a fascinating sight. Kandy, where the British beat the last king of Ceylon in 1815, still feels like a charming, antique outpost of empire.
It is dotted with guesthouses that recall Tunbridge Wells. The colonial throwbacks include a bus station clock that chimes like Big Ben. There are red King George V post boxes and immaculate old Morris Minors, Hillman Minxes and Ford Anglias.
I stayed at the Queen’s Hotel, all echoing wooden corridors and polished staircases. In the Botanical Gardens I found the tree that Queen Elizabeth planted.
In the serenity of the Temple of the Tooth, what is said to be the Buddha’s tooth is kept safe within the innermost of seven caskets.
Sigiriya is a quarter the size of Ayers Rock, topped with the 1,500-year-old fortress of the playboy King Kasyapa. He killed his father and surrounded himself with a crocodile-filled moat to exclude his vengeful brother.
I decided against the one-hour, 900ft climb to the top for the ancient frescoes and spicy graffiti.
Instead I strolled into the jungle that smothers the massive defensive stones at the rock’s base.
Huge, golden-green butterflies fluttered past. A strange symphony of birds burbled out of the trees – Sri Lanka has many wonderful avian species.
In a gap in the canopy I caught a flash of orange at the top of the rock. It was a Buddhist monk in his vivid garb. Yet more serendipity.
Most visitors stay on the west and south coasts where there's a growing choice of chic boutique hotels. You can book trips by coach or car (with your own private driver) to most parts of Sri Lanka. For short distances the ubiquitous motorised tuk-tuks are fun.
My advice is not to even consider hiring a car. Roads are an all-day adrenaline rush. You need an expert at the wheel to dodge the massive Ashok Leyland Tusker lorries painted with idealised landscapes, jam-packed buses and wobbling bikes with impossible loads.
The little station on the Colombo to Galle line close by my hotel felt like a slumbering country halt from 1950s Britain. Behind the ticket office’s narrow arched window, a clerk consulted his tomes and solemnly outlined my choices – I opted for a 90-minute trip in second class for about 50p.
On the platform I joined goats and men there just for a chat. We lurched off down the beautiful coast to Galle. Another epic rail journey is Colombo to Trincomalee, a city on the east coast.
First published in the Mail on Sunday - August 2019
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