Your calls always answered within 5 rings.
Philippa Wales is a credit to your company - everything was exactly as expected, thank you
All perfect, can’t wait to book again. Thank you Ashley.
Thank you for making our holiday so relaxing as everything was taken care of making it trouble free
Shelley Dimes was excellent, very efficient and always came back to us when she said she would. Very helpful all the way through giving us a wonderful holiday.
5* service as always. Flights, tour and hotel all went smoothly. Thank you!
Thanks to everyone at DialAFlight. Especially Owen.
Great support from Logan and his manager
A really smooth operation flying into Male, getting a transfer to a sea plane and then to our resort and back. There was always a DialAFlight representative on hand to sort ourselves and our bags. The resort was also amazing. A great trip
My flights to Sri Lanka and back were without incident.
Always someone at the end of the phone. Knowledgable staff always ready to help. 5 star service
Andrew Akoo was excellent and pro-active.
Tara and Sean were amazing!
Great holiday, thank you.
Everything was perfect, thank you
Nicholas is a first class professional, always willing to go the extra mile.
Our room had been cancelled when we arrived at the hotel but contacted DialAFlight and they sorted it for us
Great trip thank you. Perfectly timed flights, great communication and organisation
I have no hesitation to recommend any of my friends and colleagues - excellent service, thank you
Have recommended you numerous times and will continue to do so!
Rebecca was fabulous, we will certainly be using her again!
Missing children's meals on the outbound flight, but suspect that was down to the airline. Will call Jane for a proper debrief at some point.
Excellent customer service from Guy Foskin
Great organisation and nice hotel. The team were super helpful with questions and recommendations.
I have booked my flights to Mauritius over the last couple of years with DialAFlight. The customer service is excellent.
Excellent flight planning. Thanks
The resort was excellent - couldn't fault anything from the villa to the food and staff
Arrangements were excellent but more information on the hotel would have been good.
Most efficient travel agent ever - full support, patience, flexibility and always available at the end of the phone. EXCELLENT!
DialAFlight offers the most efficient and supportive service of any travel agency I have used in 40 years of frequent international travel. I cannot recommend them highly enough.
Excellent service and holiday went like clockwork!
A BIT OF HISTORY
In his 1891 book Palms And Pearls: Or Scenes In Ceylon, Alan Walters highlights a 14th century Icelandic work which names Paradise as an island off India 'studded with flowers', which he believes to be Ceylon, renamed Sri Lanka in 1972.
And French author Hugo Victor is believed to be referring to Sri Lanka when he writes: 'Paradise is a spot in the Orient productive of all kinds of woods and pomiferous trees: it contains the Tree of Life; there is neither cold nor heat but perpetual equable temperature.'
Arrival in Sri Lanka, with the chaos of Colombo airport and the surrounding roads, seemed some way from that early notion of Paradise.
But once you reach the areas of natural beauty, you'll see why the Paradise description is so apt. There are 26 national parks in Sri Lanka, each one teeming with wildlife. I stayed at the Uga Escapes resort of Chena Huts, in Yala National Park.
A PLACE TO RELAX
The hotel is intimate, with just 14 luxury suites, and they're spread out to ensure maximum privacy.
A sign on the path to the hotel declared that an elephant had last been sighted here just three days before.
One lunchtime, we were enjoying a watermelon martini at the bar when four monkeys sat down just yards away. And on another occasion, we wandered down to the sandbanks below the resort and heard a huge crash. Turning around slowly, we came face to face with an elephant. He was unfazed, but we were overcome with emotion. It was one of the best moments of my life.
You might think that the staff would become blasé about living so close to wildlife, but they delighted in showing us photos of leopards, crocodiles, wild boars and elephants which had all meandered into the hotel grounds. The private suites at Chena Huts are similar to safari lodges: vintage camping lamps, a freestanding bath, a huge bed, colonial style rugs and - a safari essential - Nespresso machine.
There's a plunge pool in the garden of each suite, too - as well as an enormous, lagoon-like pool moments away.
Meals and alcohol are inclusive and you can turn up to eat at any time. And once you've tasted the Sri Lankan fish curry, you'll want to sign up for the cookery classes offered by the head chef.
At 6.30am every day you can set off on a safari tour of the park (or at 3.30pm, though morning gives you a better chance of leopard sightings). Driving through the park, you'll suddenly come to a clearing which looks as if you've been transported to Africa, with huge lakes covered with water hyacinths, and mountains looming in the background.
We saw toucans, elephants, leopards, monkeys and water buffalo - a fabulous experience.
Following our stay at Chena, we set off on a three-hour drive to Weligama, a popular surfing beach on the south coast. Here we stayed at Cape Weligama resort, perched on a clifftop.
The resort has an activities centre where you can take out surfboards, snorkels and paddleboards. There are also scuba-diving courses. I was happier sitting by the Moon Pool - an infinity pool fringed with palm trees where you can watch the surfers bobbing like buoys, waiting for the next big wave.
A VISIT TO GALLE
The nearby town of Galle is one of the most distinctive on the island. It features a 16th century fort built by the Portuguese. We had tea at the Galle Fort Hotel, the most chic destination on the coast.
Back in Colombo,Residence, another Uga Escapes hotel, is the
perfect sanctuary. It's a ten-minute walk from the Town Hall and near the
Gangaramaya Temple, so ideal for sightseeing. We sat by the hotel pool sipping
a gin and tonic and plotted how to return to Paradise as soon as
possible.
First published in the Mail Online - September 2018
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