Your calls always answered within 5 rings.
The flight from Dublin to Leeds was cancelled due to bad weather - no one's fault - and we were put up in a lovely hotel and were given a hot meal and breakfast. The hotel staff were great, the Aue Lingus staff were very unhelpful and caused a lot of unnecessary distress for a lot of people. We were given a voucher for a hot drink but the staff rebooking our flights and directions to the hotel were sadly lacking and service ethic
Having the mobile app is a real big bonus / help. Able to see itinerary and any flight time changes easily.
Fantastic service as always.
Everything worked really well. We had a lot of driving to do once we were in NC and we loved the car. Thank you Sadie
Really helpful when booking our holiday and just as helpful after the booking. A fantastic holiday without the headache of arranging it myself.
So professional and helpful, all needs catered for.
I enjoyed most of my recommended stops, however, one of my stops was in Natchez, there wasn’t much to this town at all. Apart from the river and a couple of buildings, I wouldn’t recommend this as a stop point. But I should have researched my stops more. Whilst the booking document references the potential for toll fees & additional fees being added when picking up the car, it would have been good to be guided through this as a younger traveller with it being my first experience of hiring a car. It caught me off guard a bit when I got to the desk. But once again, the booking confirmation did state this, it’s my responsibility to read and prepare but the extra level of service to be guided through this on a phone would have been appreciated.
Seamless first class advice and service from Lloyd. Thank you.
As always, using DialAFlight makes it a holiday - everything comes together seamlessly, without stress or hiccups. All we had to do was relax and enjoy ourselves. Thanks Tony and the team.
Cody was great helping me to make alternative arrangements when my flight was delayed by 6 hours, which was really important for this trip. Many thanks!
Simply fantastic from start to finish
Jerry is so experienced and good
The Virgin Premium drop at Heathrow was slick and easy, less so at JFK. We got global entry on the way in with no queue but others have had to wait up to 4 hours. The Virgin website is awful with no means of contacting the company to check the status of our TSA.
Always very helpful
Thanks Amy - brilliant job as always.
Some of the flights didn’t have our Executive Club numbers for some reason even though we submitted them. Otherwise all fine.
Everything went smoothly. Would definitely use you again. BA let themselves down when they failed to bring our luggage from Heathrow. Had to wait 24 hours for next flight in to deliver it.
All great with flights. Mondrian was a bit disappointing (as it had looked so good on the website) - room very small - breakfast not great. Would have liked to have known about the extra 45 dollar per day service charge beforehand. They were VERY stingy with things in the hotel. We had to ask for toilet rolls/shower gel. Their 'unlimited' soft drinks was never restocked - so ended up being a few small bottles of water for the 6 days. However a great location.
Excellent service. Love the fact you get a call just before you travel to check all OK and if you have any questions regarding your trip!
Des Wing manages our arrangements superbly well!
Perfection as always
Service throughout was excellent - helpful and easy to get hold of designated travel manager by telephone. Will definitely recommend to friends.
Fantastic location of hotel for what we wanted to visit in Chicago.
Had a wonderful trip, thanks for helping make it possible
We booked very last minute after another airline cancelled our flights and we received excellent, prompt service from Isaac Price. He was working late thankfully for us and sorted us out with flights within 15 mins - all paid and ready to leave the next day. Great job.
A big thank you to Zoe for helping us with our flight and making it so much easier. She also kept checking on us to make sure everything was OK and going smoothly.
Owen Burrell is amazing and have been very helpful.
Brilliant service - we will be back!
I had to travel to USA to see a terminally ill relative. They died while I was there so I had to change my return flight. Chris was amazing right from the start. Nothing was a problem. With one quick email from the USA, he was able to change my return flight, which allowed me to focus on other things. I've used DialAFlight on many occasions over more than 10 years and would recommend them to anyone.
As previous experience - really helpful with useful recommendations. Everything worked out well. Would recommend (and often do!) Many thanks.
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