Your calls always answered within 5 rings.
Superb as always - thank you so much Lloyd
It would have been good if it had flagged up on the Jaaneman Riad’s details that they serve dinner if pre-ordered. Especially for people arriving early evening. The Riad was excellent and the staff were extremely friendly and helpful. Would highly recommend it. Thank you Ewan and Lee
Thanks for your support Jed. Rwand Air were very trying
The staff onboard Titan were polite, helpful and went the extra mile. Also thank you to Mason and his wonderful team
Great as always
Pete is always brilliant
Doug, you're simply the best. All went to plan.
I've used your company several times and will continue to do so. Although not the cheapest you offer excellent service with superb communications especially, when through no fault of yours, things went a bit wrong with the airline.
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
Matthew is always brilliant. We have recommended him to so many. We feel absolutely supported on our travels and wonder why anyone makes their own bookings when they could benefit from the support given by DialAFlight
I have used your service many times and have even recommended you to other travellers during my trip
Great planning and attention to detail. Thanks again Billy
The car hire inclusion was seamless - definitely do it again and many thanks for your help and efficiency.
I will be back for further bookings
The holiday was perfect in every way and the service from you was superb. FYI flying economy class with British Airways was poor and I would never fly with BA again.
Ethan was great - very helpful.
We will definitely use the company again
Although we booked ourselves into Rosenhof Boutique Hotel Oudtshoorn South Africa and Lemoenfontein Game Lodge Beaufort West South Africa they were both very good and we would recommend these places.
We’ll do it again.
Perfect holiday arrangements. Everything went like clockwork. Jeff who we deal with was very helpful
Excellent as always.
Your personal service and problem solving was superb throughout, particularly when RwandAir kept changing their flight times at very short notice. Sorting out the mistake that RwandAir made in splitting our bookings from Lusaka to Kigali on the return flight was gold dust - I wouldn't have known what to do. Thank you very much.
Marshall was excellent, as always. I will definitely be booking with him again in the future.
Julie is top of the pops.
Warn customers about immigration time in Marrakech - 2.5 hours queuing. They may be able to book priority
Marrakech airport has horrendous passport control queues. It took 3 hrs to get through so our transfer taxi had left. It was over 2 hrs when leaving the country. Clients should be warned of the delays, as should taxis waiting for clients.
As usual great service Kirsty
Emirates flights are a bit long to get to South Africa via Dubai, but very clean, comfortable and reliably on time! TIP 1: I booked a "Low Fat Meal" and got served long before anyone else, which gave me more time to cover my eyes and sleep during the flight! TIP 2: I booked aisle seat on the inner seating so as to have just 1 person disturb my sleep during the flight. Luck had it that I have nobody seated next to me on any of the 4 flights!
It would have been helpful to get more information about the trek. We received some great info by Altezza - but only upon arrival.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
I've always had a love affair with Thailand. After filming Channel 4's Indian Summers last year, I headed to Koh Phangan, an island off Ko Samui, for a week-long meditation and yoga course.?
My resolve to meditate every morning in London was slowly eroded by the stress of the London Underground - so I jumped at the chance of heading out to Thailand again and recapturing my zen before the start of filming series two.
Phuket is very different from Koh Phangan. It is much greener, and definitely an island with party in its bones. I was staying at the luxurious Sri Panwa resort, which comprises a series of minimalist villas, each with their own saltwater private infinity pool facing out on to the shimmering Andaman Sea.
I'm sure you can just sit and chill in the hotel's beautiful restaurants or sunbathe on your private terrace, but when attentive hotel staff member Pim dropped me off at my villa, she revealed that a famous Sri Panwa guest - DJ Norman Cook (aka Fatboy Slim) - was performing at a nightclub called Seduction that evening. I decided zen could wait.
Seduction turned out to be off Bangla Road, the heart of Phuket's red-light district. Pim ushered me up an escalator to Seduction's rooftop party venue.
Norman had just started his set and was whipping up a Thai crowd. The odd British tourist was in there too, looking appropriately smug that they had stumbled into this stylish haven.?
The next morning, breakfast at Baba, Sri Panwa's poolside restaurant, was a glorious affair.
I faced my greatest challenge so far… selecting from the breakfast buffet. I did an almost ridiculous amount of hovering before settling on a selection of banana pancakes followed by a Thai fish curry. Curious but excellent is the only way I can describe this combination.?
I whiled away the afternoon reading by my infinity pool, slathering on the factor 50 at every opportunity. I then headed up to Sri Panwa's Cool Spa, where you can practise yoga on a breathtaking platform called Baba Nest, which offers 360° views of Cape Panwa.?
Our Thai yoga instructor, who coincidentally had a body which looked as if it had been carved out of mahogany, performed the chaturanga at sunset with a sinuousness that reminded me of that scene featuring the yoga instructor from Couples Retreat, for anyone who knows that film.??He didn't quite slap me on the bottom and say 'Encouragement', but it was a close-run thing.?
After a fabulous dinner at Sri Panwa's beautifully appointed Thai restaurant Soul Food, where the 'squid on hot plate' sizzled satisfactorily and the green curry with prawns was to die for, I submitted to the jet-lag and crashed out on pillows on which the maids had placed a shell and an orchid.?
Returning to my quest for zen the next morning, I headed north of Phuket and took a 30-minute boat ride to a quiet island in Phang Nga Bay.
I was picked up by the staff of the Six Senses Yao Noi hotel and spa and driven to the complex by tuk-tuk.
The hotel puts a lot of emphasis on being eco-friendly. The landscaped gardens have space for some of the happiest free-range chickens I've ever seen, and a mushroom hut where the chef harvests fresh oyster mushrooms.?
From the sunken bath in my villa there were exquisite views of the strange islets of Phang Nga Bay. ??I ate poached rock lobster in coconut milk and lemongrass, and a beef curry on jasmine rice, at Six Senses' beautiful Hilltop restaurant before heading to the beach again where the hotel was screening the Hollywood classic Breakfast At Tiffany's under the stars.?
Back at Sri Panwa and there was time to indulge in one more Asian-style breakfast curry before take-off. I may have mislaid my zen in Phuket but I sure had partied.
First published in the Mail on Sunday - August 2015
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