Your calls always answered within 5 rings.
Superb as always - thank you so much Lloyd
It would have been good if it had flagged up on the Jaaneman Riad’s details that they serve dinner if pre-ordered. Especially for people arriving early evening. The Riad was excellent and the staff were extremely friendly and helpful. Would highly recommend it. Thank you Ewan and Lee
Thanks for your support Jed. Rwand Air were very trying
The staff onboard Titan were polite, helpful and went the extra mile. Also thank you to Mason and his wonderful team
Great as always
Pete is always brilliant
Doug, you're simply the best. All went to plan.
I've used your company several times and will continue to do so. Although not the cheapest you offer excellent service with superb communications especially, when through no fault of yours, things went a bit wrong with the airline.
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
Matthew is always brilliant. We have recommended him to so many. We feel absolutely supported on our travels and wonder why anyone makes their own bookings when they could benefit from the support given by DialAFlight
I have used your service many times and have even recommended you to other travellers during my trip
Great planning and attention to detail. Thanks again Billy
The car hire inclusion was seamless - definitely do it again and many thanks for your help and efficiency.
I will be back for further bookings
The holiday was perfect in every way and the service from you was superb. FYI flying economy class with British Airways was poor and I would never fly with BA again.
Ethan was great - very helpful.
We will definitely use the company again
Although we booked ourselves into Rosenhof Boutique Hotel Oudtshoorn South Africa and Lemoenfontein Game Lodge Beaufort West South Africa they were both very good and we would recommend these places.
We’ll do it again.
Perfect holiday arrangements. Everything went like clockwork. Jeff who we deal with was very helpful
Excellent as always.
Your personal service and problem solving was superb throughout, particularly when RwandAir kept changing their flight times at very short notice. Sorting out the mistake that RwandAir made in splitting our bookings from Lusaka to Kigali on the return flight was gold dust - I wouldn't have known what to do. Thank you very much.
Marshall was excellent, as always. I will definitely be booking with him again in the future.
Julie is top of the pops.
Warn customers about immigration time in Marrakech - 2.5 hours queuing. They may be able to book priority
Marrakech airport has horrendous passport control queues. It took 3 hrs to get through so our transfer taxi had left. It was over 2 hrs when leaving the country. Clients should be warned of the delays, as should taxis waiting for clients.
As usual great service Kirsty
Emirates flights are a bit long to get to South Africa via Dubai, but very clean, comfortable and reliably on time! TIP 1: I booked a "Low Fat Meal" and got served long before anyone else, which gave me more time to cover my eyes and sleep during the flight! TIP 2: I booked aisle seat on the inner seating so as to have just 1 person disturb my sleep during the flight. Luck had it that I have nobody seated next to me on any of the 4 flights!
It would have been helpful to get more information about the trek. We received some great info by Altezza - but only upon arrival.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
Pandas are notoriously elusive - you’d probably get similar odds for spotting a mountain yeti in the wild. Even in captivity, you must time your visit very carefully.
I’m told to get to Chengdu Panda Reserve early as its prized residents tend not to venture out after lunch. So when fog delays my early-morning flight for hours I don’t hold out much hope of coming face-to-face with its star attraction.
For a while all I can see is thick vegetation as I join a group of tourists peering over the barriers at one of the panda enclosures. Then a flash of black and white appears between two trees and a furry form lumbers into view.
He's joined by two of his playmates and the trio ambles sleepily towards us, one behind the other.
We hear shouts from the far end of the enclosure and the pandas prick up their ears, breaking into a trot as they cross the bamboo platform in the direction of the cries.
Another five pandas emerge from their concrete shelter and head for the pile of fresh bamboo that has been thrown by park staff on a spot carefully chosen to give us all a perfect view.
There's a chorus of ‘oohs’ and ‘aahs’ as smartphones and cameras are aimed.
The bad weather may have delayed my flight from Jiuzhai Huanglong, in the north of Sichuan Province, but it's also kept the pandas cooped up and now they’re making the most of the break in the rain.
Chengdu Panda Reserve isn’t China’s biggest such centre (Wolong Nature Reserve is a massive 200,000 hectares) but it does boast the largest captive-born giant panda population in the world, thanks to a successful breeding programme.
Remarkably, techniques to give nature a helping hand include showing the animals videos of other pandas mating - and apparently Viagra is dished out too.
When that fails, researchers turn to artificial insemination and the hi-tech incubators in the Sunshine Nursery House ensure that even the most vulnerable cubs survive.
There are just 1,500 giant pandas left in the wild, a handful of which live in the mountains of Jiuzhaigou National Park, in the province's far north.
It's a major tourist attraction, drawing more than two million visitors a year.
When I arrive at 8am, crowds are spilling out of coaches and queues snake down the hillside.
This 72,000-hectares of forest, lakes and waterfalls in the Min Shan mountains was 'discovered' by the Chinese only in the Sixties. Its preservation is guaranteed thanks to UNESCO World Heritage status.
With my guide, Irish ex-pat Kieran Fitzgerald, we strike out along wooden boardwalks and eventually get ahead of the crowds, pausing in the sunshine at the Nuorilang waterfall.
Jiuzhaigou is Chinese for ‘Nine Village Valley’, which refers to the nine Tibetan villages scattered throughout this region. The main villages sell handicrafts and souvenirs.
After lunch, Kieran takes me on a hike in nearby Zharu Valley. We pass rows of colourful prayer flags, an abandoned Tibetan village and the odd docile yak.
There is a wide choice of hotels in the region - including Zhou Ma’s Tibetan homestay. Billed as the ‘only authentic Tibetan homestay’ in the Shang Si Zhai Valley, it offers three basic but comfortable bedrooms, at around £20 per person per night.
Zhou Ma is the perfect hostess while her mother Amma serves breakfast, lunch and dinner.
The family also owns the excellent A Bu Lu Zi restaurant near the park entrance and you can book Tibetan cooking classes with chef Ke Zhu, Zhou Ma’s brother.
I re-join the crowds at Huanglong National Park, a three-hour drive from Juizhai Valley. This second UNESCO World Heritage Site boasts equally impressive natural beauty; its travertine (a form of stone) bank is said to resemble a huge golden dragon sweeping through the valley.
Here too, the route follows miles of boardwalk and takes around four hours, peaking at 3,580 metres.
As the gradient steepens I become short of breath and seek refuge in an oxygen hut. For a small fee, I can lean back on a large cushion full of oxygen and breathe in its restorative powers through a thin plastic pipe.
Rejuvenated I continue up to the Five-Coloured Pool where I’m rewarded for my efforts; here the beautiful travertine pools are scattered in front of me like giant frilled pieces of jade, stretching down to Huanglong Temple in the distance.
The next day Kieran takes me to Zhi Ma Tibetan eco-tourism village, a remote Tibetan settlement two hour’s drive from Jiuzhai Valley.
After being welcomed with a cup of yak butter tea by villagers, we stroll to the monastery, passing the old village and mountainside barley crops.
The monks greet us warmly as they turn the prayer wheels. ‘Tell people about us’, one monk urges me, ‘tell them to come here.’
First published in the Mail Online - February 2015
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