Your calls always answered within 5 rings.
Spencer always delivers the best advice
Everything was excellent during our stay. The only thing that didn’t happen was the transfer back to the airport as the Hopper bus arranged didn’t contact us or confirm pick up so we got a taxi which was not a problem.
A big thank you to Sean for booking another exceptional holiday for us, the hotel was one of the best we have stayed in, and would definitely recommend it.
Always get good service and have had many flights arranged by Des and team.
Excellent support when we had problems checking in online. Professional and reassuring
Get Heathrow to vastly improve their disability assistance, it is woefully inadequate when compared with countries we have visited, but also Gatwick.
Excellent service
So refreshing to have calls and queries answered immediately and by someone who is not in a faraway call centre.
Super service as always
We were very satisfied with your service.
Jade was exceptional. Your company is the industry benchmark
Lovely to deal with and you couldn’t make it easier to look forward to a holiday.
As usual, first class support from Darryll
Everything was perfect and the hotel recommended by Kennedy was exactly what we requested
Friendly, knowledgeable and approachable even if you have a limited budget
It was good to have someone from DialAFlight to talk to, making bespoke arrangements and dealing with problems.
Heathrow was closed whwn we were due to fly home but DAF were able to find an alternative flight - great effort.
Cody had reorganised a holiday that we had to cancel at short notice at Christmas. Everything went smoothly as it always does with DialAFlight and we enjoyed a week in Madeira. Can’t thank him enough.
There was no snow, where we stayed, apart from that everything was good
Always spot on
Fantastic choice of hotel. All went smoothly. We had a lovely holiday.
While I was in the Algarve I did recommend a couple I met out there to DialAFlight and they say they are going to give you a call.
Very good service, just as I remember it. I have only once had a poor experience about three years ago but this time was excellent and helpful
Very helpful and well organised as always making the trip effortless on our part
Very many thanks - as always
As always brilliant
When we had a problem, Adam was on hand to help. That is one measure of a good business.
A number of hotel suggestions were made, all of which were good but one in particular stood out and proved perfect for our needs.
Will definitely use DialAFlight for my travel from now on
Another well organised experience
There I was, sailing around the Aegean on a super-yacht... and there wasn't an oligarch in sight.
Crystal Cruises' new Esprit is one of the new generation of smaller cruise ships, and it was the perfect home for a tour of the beautiful Greek islands, the Holy Land and the Jordanian port city of Aqaba.
The Esprit was recently christened in the Seychelles with a bottle of champagne (Louis Roederer, Cristal Brut 2004 since you ask), and its 31 suites are spread over two floors.
There are no balconies - it's a yacht, remember - but each suite comes with lovely picture windows.
It felt like I had been invited to a house party - albeit one held at sea - rather than a cruise, and there was a sense of immediacy and familiarity that is not readily apparent on larger ships. It really does feel like you've checked into a fabulous floating boutique hotel.
Boarding in the Greek port of Piraeus, I walked up the gangplank to a champagne reception.
Crystal really does know how to make guests feel welcome. My butler Clarke showed me to my stateroom, unpacked for me, and before long we were sailing towards the party island of Mykonos.
WELCOME COCKTAILS
That evening Esprit's director Harry Ter Horst arranged for the yacht's small crew to meet the guests. It broke the ice and friendships were made over some truly shipshape cocktails. Dinner was also superb. Fine dining at sea is a wonderful experience and the wines were carefully matched. Best of all, it was all included in the price.
Most sommeliers can't wait to show off their knowledge and end up boring you towards a wine you didn't really want, but Ramon made choosing one a pleasure. Still, I decided the time wasn't right to order a £4,300 bottle of Chateau le Pin.
The first night at sea always takes some getting used to: the hum of the engines and the slight rolling of a smaller ship. The stabilisers aren't quite as good as those on bigger vessels but the stateroom technology is certainly better. There were iPads to make in-room dining and communications more passenger-friendly.
As an experienced cruiser, the most important elements for me during a trip are the quality of the food and choice of excursions.
Louisa Kierman was in charge of the tours and she chose the destinations wisely. 'I prefer working on a yacht because everything is far more personal,' she said. 'You get to know people and they aren't just buddies on boats - we feel as though we are welcoming guests into our family.'
One of her excursions during our tour of the Aegean was to Santorini - perhaps my favourite destination. The skies were blue and the whitewashed houses in towns such as Oia sparkled in the sunshine. And if you visit out of the peak summer season, as we did, the crowds have gone and you feel as though you have the island to yourself.
THE HOLY LAND
All of our guides were good but in the Holy Land they were outstanding. One, Barak, was a major in the Israeli army and he helped bring familiar stories from the Bible to life. As for the food, after a week I didn't think the chef, Rainer Buss, could prepare a better dinner, but he did - a sublime lobster with hot butter sauce, and sea bass with asparagus risotto. Everything was Michelin standard.
Crystal Esprit is sleek and nimble, with a shallow draught of less than 15ft. And because of her relatively small size it means a new array of harbours can be accessed, allowing visits to exclusive marinas, hidden coves, and secluded islands where the docking infrastructure - so critical for big ships - doesn't exist.
SUMMER ROUTES
Crystal Esprit sails the Adriatic through the summer, with seven-night cruises between Athens and Dubrovnik, and Dubrovnik and Venice. Included are all meals and drinks, butler service, marina and water-sports activities, a choice of complimentary shore excursions and gratuities.
The only problem is that spending a week on board the elegant and luxurious Esprit spoils you for life.
First published in the Mail on Sunday - April 2017
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