Your calls always answered within 5 rings.
Michelle is excellent
Everything DialAFlight did was perfect. Pity, but there was little snow, so many of the things we booked , husky rides etc, were cancelled.
Avoid Birmingham International Airport if you can. It is simply dreadful.
You were excellent. British Airways was awful.
Very efficient as always
We have been using DialAFlight for years and they never fail to give anything other than first class service. Huge thanks to Edward who once again pulled out all the stops to help book a diverted route due to sanctions and also bringing my wife's return flight forward due to biometric card changes. All done over the telephone .BRILLIANT.
We’re always kept informed with everything regarding travel updates and changes. Spot on service.
The airline said they didn’t know that we were taking firearms and it wasn’t on their system in T2 at check-in
There seems to be a lack of communication for wheelchair requirements by BA. When we booked in at LHR they were not aware of the 2 wheelchair requests. At Marseilles, I was put in a wheelchair where one side guard was missing and the tyre was rubbing on my trousers! These are issues where DialAFlight is not at fault.
We were told by BA that our flight had been cancelled - due to bad weather in the UK. We had calls and emails from DialAFlight offering help and advice.
First class support from Darryll Hansford
For the benefit of future clients it would be preferable to warn them of the additional costs involved with a US hotel stay. The Motto Hilton Times Square added considerable extra fees including a so called Destination fee.
Always live up to their profession and always helpful staff
Big thank you to Gareth and his team for their professionalism and fantastic help and support. We would not go anywhere else
As always excellent service.
Mason was extremely helpful and professional. We would certainly recommend DialAFlight to others and use them again in future.
Great service by Chris and team.
The excursion company was a little lax on information
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I'm not a seasoned traveller but you got me to my destination and back despite uncertainty in my own changing requirements.
Super service as always - keep up this amazing work
It is a great company to do business with. I would not use anyone else. Very professional and helpful.
Claire Doherty has helped me personally over a number of years. Whatever I’m booking, whether that’s a long haul flight or a hire car, I get the same great service, good advice and attention regardless. Knowing there will be someone at the end of a phone if you need help is priceless and when I missed my flight home once I was able to get help in the middle of the night. You can’t ask for more.
excellent service at a good price
Fraser has been incredible throughout and I would most definitely recommend DialAFlight to friends and family! We had the most amazing trip to Lapland! Fraser was highly informative and easily contactable throughout and assisted me with amending my booking due to personal circumstances. Thank you so much!
Consistently great service from DialAFlight. Ian has been looking after our holiday arrangements for many years. Highly recommended - we tell all our friends about him
Fantastic agent who was thorough and thoughtful through the whole process. Will definitely use Marie again and recommend to all my friends.
Great to be able to get through on the phone so quickly when there is a problem.
As always our trip was perfectly organised by Peter Smith.
Abbie went above and beyond to ensure my solo trip went smoothly. I discovered on check in that I had been given a resort credit which I gratefully used for my spa session. I was unexpectedly allocated a sea facing room which was amazing.
There I was, sailing around the Aegean on a super-yacht... and there wasn't an oligarch in sight.
Crystal Cruises' new Esprit is one of the new generation of smaller cruise ships, and it was the perfect home for a tour of the beautiful Greek islands, the Holy Land and the Jordanian port city of Aqaba.
The Esprit was recently christened in the Seychelles with a bottle of champagne (Louis Roederer, Cristal Brut 2004 since you ask), and its 31 suites are spread over two floors.
There are no balconies - it's a yacht, remember - but each suite comes with lovely picture windows.
It felt like I had been invited to a house party - albeit one held at sea - rather than a cruise, and there was a sense of immediacy and familiarity that is not readily apparent on larger ships. It really does feel like you've checked into a fabulous floating boutique hotel.
Boarding in the Greek port of Piraeus, I walked up the gangplank to a champagne reception.
Crystal really does know how to make guests feel welcome. My butler Clarke showed me to my stateroom, unpacked for me, and before long we were sailing towards the party island of Mykonos.
WELCOME COCKTAILS
That evening Esprit's director Harry Ter Horst arranged for the yacht's small crew to meet the guests. It broke the ice and friendships were made over some truly shipshape cocktails. Dinner was also superb. Fine dining at sea is a wonderful experience and the wines were carefully matched. Best of all, it was all included in the price.
Most sommeliers can't wait to show off their knowledge and end up boring you towards a wine you didn't really want, but Ramon made choosing one a pleasure. Still, I decided the time wasn't right to order a £4,300 bottle of Chateau le Pin.
The first night at sea always takes some getting used to: the hum of the engines and the slight rolling of a smaller ship. The stabilisers aren't quite as good as those on bigger vessels but the stateroom technology is certainly better. There were iPads to make in-room dining and communications more passenger-friendly.
As an experienced cruiser, the most important elements for me during a trip are the quality of the food and choice of excursions.
Louisa Kierman was in charge of the tours and she chose the destinations wisely. 'I prefer working on a yacht because everything is far more personal,' she said. 'You get to know people and they aren't just buddies on boats - we feel as though we are welcoming guests into our family.'
One of her excursions during our tour of the Aegean was to Santorini - perhaps my favourite destination. The skies were blue and the whitewashed houses in towns such as Oia sparkled in the sunshine. And if you visit out of the peak summer season, as we did, the crowds have gone and you feel as though you have the island to yourself.
THE HOLY LAND
All of our guides were good but in the Holy Land they were outstanding. One, Barak, was a major in the Israeli army and he helped bring familiar stories from the Bible to life. As for the food, after a week I didn't think the chef, Rainer Buss, could prepare a better dinner, but he did - a sublime lobster with hot butter sauce, and sea bass with asparagus risotto. Everything was Michelin standard.
Crystal Esprit is sleek and nimble, with a shallow draught of less than 15ft. And because of her relatively small size it means a new array of harbours can be accessed, allowing visits to exclusive marinas, hidden coves, and secluded islands where the docking infrastructure - so critical for big ships - doesn't exist.
SUMMER ROUTES
Crystal Esprit sails the Adriatic through the summer, with seven-night cruises between Athens and Dubrovnik, and Dubrovnik and Venice. Included are all meals and drinks, butler service, marina and water-sports activities, a choice of complimentary shore excursions and gratuities.
The only problem is that spending a week on board the elegant and luxurious Esprit spoils you for life.
First published in the Mail on Sunday - April 2017
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