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Everything DialAFlight did was perfect. Pity, but there was little snow, so many of the things we booked , husky rides etc, were cancelled.
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You were excellent. British Airways was awful.
Very efficient as always
We have been using DialAFlight for years and they never fail to give anything other than first class service. Huge thanks to Edward who once again pulled out all the stops to help book a diverted route due to sanctions and also bringing my wife's return flight forward due to biometric card changes. All done over the telephone .BRILLIANT.
We’re always kept informed with everything regarding travel updates and changes. Spot on service.
The airline said they didn’t know that we were taking firearms and it wasn’t on their system in T2 at check-in
There seems to be a lack of communication for wheelchair requirements by BA. When we booked in at LHR they were not aware of the 2 wheelchair requests. At Marseilles, I was put in a wheelchair where one side guard was missing and the tyre was rubbing on my trousers! These are issues where DialAFlight is not at fault.
We were told by BA that our flight had been cancelled - due to bad weather in the UK. We had calls and emails from DialAFlight offering help and advice.
First class support from Darryll Hansford
For the benefit of future clients it would be preferable to warn them of the additional costs involved with a US hotel stay. The Motto Hilton Times Square added considerable extra fees including a so called Destination fee.
Always live up to their profession and always helpful staff
Big thank you to Gareth and his team for their professionalism and fantastic help and support. We would not go anywhere else
As always excellent service.
Mason was extremely helpful and professional. We would certainly recommend DialAFlight to others and use them again in future.
Great service by Chris and team.
The excursion company was a little lax on information
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I'm not a seasoned traveller but you got me to my destination and back despite uncertainty in my own changing requirements.
Super service as always - keep up this amazing work
It is a great company to do business with. I would not use anyone else. Very professional and helpful.
Claire Doherty has helped me personally over a number of years. Whatever I’m booking, whether that’s a long haul flight or a hire car, I get the same great service, good advice and attention regardless. Knowing there will be someone at the end of a phone if you need help is priceless and when I missed my flight home once I was able to get help in the middle of the night. You can’t ask for more.
excellent service at a good price
Fraser has been incredible throughout and I would most definitely recommend DialAFlight to friends and family! We had the most amazing trip to Lapland! Fraser was highly informative and easily contactable throughout and assisted me with amending my booking due to personal circumstances. Thank you so much!
Consistently great service from DialAFlight. Ian has been looking after our holiday arrangements for many years. Highly recommended - we tell all our friends about him
Fantastic agent who was thorough and thoughtful through the whole process. Will definitely use Marie again and recommend to all my friends.
Great to be able to get through on the phone so quickly when there is a problem.
As always our trip was perfectly organised by Peter Smith.
Abbie went above and beyond to ensure my solo trip went smoothly. I discovered on check in that I had been given a resort credit which I gratefully used for my spa session. I was unexpectedly allocated a sea facing room which was amazing.
Here's a game to play on the plane. You have one last holiday and it's for a month. It won't cost you a thing but you have to go somewhere you've been before. That honeymoon hotel in Sri Lanka might loom large, perhaps the beach resort in Jamaica would be perfect, or the heavenly spot in the Maldives could do the trick.
My wife and I play the game on the way home from Tuscany - and are hard-pressed to think beyond the place we've just left. We stayed at the Castello di Casole hotel, a ravishing hill-top converted castle within striking distance of Siena, San Gimignano and Florence. In other words, culture of the highest order on your doorstep, where going nowhere at all is also a tantalising option.
We're talking Tuscany Classico: lush undulating countryside, a patchwork of greens, ochres and violets broken up by thick hedges and narrow tracks lined with immaculate cypress trees.
Many of the tracks you can see from the castle's terrace - with its fabulous infinity swimming pool and huge terracotta pots laden with olive trees - lead to villas that are part of the hotel's 4,200-acre estate, now owned and run by Belmond.
An American firm acquired it in 2005 and set about a massive restoration.
There are 41 suites (plus a two-storey penthouse) in the main building and dotted about what amounts to a private hamlet, with its own church and crypt built by the Bargagli family in the 19th century. The spa is in the granary, with treatment rooms in the former cellars. At one time, the castle was owned by Italian director Luchino Visconti (Death In Venice). Perhaps he, like us, spent hours staring into the distance - front row seats in the Ritzy Naturale.
It's truly special at night, when the main courtyard becomes a village square, complete with fountain, stone benches and al fresco dining. Children play hide and seek while their parents pile plates with some of the best cooking in the region.
What you forget about Tuscany is that the Etruscans were here long before the Romans. Hence the exquisite hilltop towns that once were fortresses designed to repel outsiders and are now communities keen to welcome visitors armed with euros.
On our second night, we ask the concierge to book us dinner somewhere cheap and cheerful nearby. He chooses Osteria del Borgo in the tiny village of Mensano, which, as it happens, we could see from our room.
Slow-cooked wild boar is the speciality here, but it's the sort of restaurant where you let the waiter (in this case the brother of the chef) decide what you should eat. A triumph.
We visited the dramatic hilltop town of San Gimignano, with its skyline of medieval towers, including the stone Torre Grossa and the 12th century Duomo di San Gimignano with famous frescoes by Ghirlandaio. But be warned, the walled town is one of Tuscany's biggest draws and it can get extremely busy - it's well worth a visit but try to avoid peak times. The priority of those medieval town planners wasn't car parking spaces.
We enjoyed a venture to beautiful Arezzo, where on the first Sunday of the month, the town centre becomes one huge antiques market. We buy a heavy marble font that raises eyebrows as we check in for the flight home at Pisa airport.
We also make the pilgrimage to Siena, where, because it is a few weeks before the annual Palio (the bareback horse race around the plaza), medieval pageantry is brewing nicely, including a hostile-looking marching band that drums its way through the narrow streets carrying heavy flags.
Most of all, we love sleepy Casole d'Elsa, which you can also see from the hotel. It has a butcher and grocer - and manages a perfect balance between visitors and full-time residents.
What strikes us about Tuscany in peak season is how if you avoid the superstar towns, there's space for everyone and, with fierce planning laws governing development, it's remarkably unspoilt.
First published in the Daily Mail - March 2020
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