Your calls always answered within 5 rings.
Michelle is excellent
Everything DialAFlight did was perfect. Pity, but there was little snow, so many of the things we booked , husky rides etc, were cancelled.
Avoid Birmingham International Airport if you can. It is simply dreadful.
You were excellent. British Airways was awful.
Very efficient as always
We have been using DialAFlight for years and they never fail to give anything other than first class service. Huge thanks to Edward who once again pulled out all the stops to help book a diverted route due to sanctions and also bringing my wife's return flight forward due to biometric card changes. All done over the telephone .BRILLIANT.
We’re always kept informed with everything regarding travel updates and changes. Spot on service.
The airline said they didn’t know that we were taking firearms and it wasn’t on their system in T2 at check-in
There seems to be a lack of communication for wheelchair requirements by BA. When we booked in at LHR they were not aware of the 2 wheelchair requests. At Marseilles, I was put in a wheelchair where one side guard was missing and the tyre was rubbing on my trousers! These are issues where DialAFlight is not at fault.
We were told by BA that our flight had been cancelled - due to bad weather in the UK. We had calls and emails from DialAFlight offering help and advice.
First class support from Darryll Hansford
For the benefit of future clients it would be preferable to warn them of the additional costs involved with a US hotel stay. The Motto Hilton Times Square added considerable extra fees including a so called Destination fee.
Always live up to their profession and always helpful staff
Big thank you to Gareth and his team for their professionalism and fantastic help and support. We would not go anywhere else
As always excellent service.
Mason was extremely helpful and professional. We would certainly recommend DialAFlight to others and use them again in future.
Great service by Chris and team.
The excursion company was a little lax on information
I always trust you with my travel arrangements.
I'm not a seasoned traveller but you got me to my destination and back despite uncertainty in my own changing requirements.
Super service as always - keep up this amazing work
It is a great company to do business with. I would not use anyone else. Very professional and helpful.
Claire Doherty has helped me personally over a number of years. Whatever I’m booking, whether that’s a long haul flight or a hire car, I get the same great service, good advice and attention regardless. Knowing there will be someone at the end of a phone if you need help is priceless and when I missed my flight home once I was able to get help in the middle of the night. You can’t ask for more.
excellent service at a good price
Fraser has been incredible throughout and I would most definitely recommend DialAFlight to friends and family! We had the most amazing trip to Lapland! Fraser was highly informative and easily contactable throughout and assisted me with amending my booking due to personal circumstances. Thank you so much!
Consistently great service from DialAFlight. Ian has been looking after our holiday arrangements for many years. Highly recommended - we tell all our friends about him
Fantastic agent who was thorough and thoughtful through the whole process. Will definitely use Marie again and recommend to all my friends.
Great to be able to get through on the phone so quickly when there is a problem.
As always our trip was perfectly organised by Peter Smith.
Abbie went above and beyond to ensure my solo trip went smoothly. I discovered on check in that I had been given a resort credit which I gratefully used for my spa session. I was unexpectedly allocated a sea facing room which was amazing.
The Pearl of the Atlantic, the island of eternal spring, a veritable Eden - these are all ways that Maderia has been described since its accidental discovery by some lost Portuguese sailors in the 13th century.
But there's one thing that keeps getting overlooked in the breathless reviews of this stunning island with its undeniably impressive flora and its jaw-dropping scenery of volcanic rims and craggy cliffs…Madeira is FUN.
The archipelago has a reputation as being a destination for the older traveller. The traveller who enjoys long walks, and beautiful scenery - and it retains this reputation with good reason.
Madeira's breathtaking gardens and walks along the levadas – trails beside disused mini-canals - will make anyone feel like they've escaped the stresses and strains of modern life.
But the island is also so much more than this...it’s a destination for families wanting to get away from it all, loved-up couples seeking solitude and girls' weekends of sunshine, spa treatments and evening cocktails.
It’s into this final category that we two intrepid travellers, myself and my friend Nicola, fell as we headed south from drizzly London.
Stunning scenery, lazy sun-filled days and long nights in the best restaurants and bars; this is the Madeira that we discovered during a whistle-stop break.
We had only a long weekend to explore - but by Friday lunchtime we were relaxing in extremely pleasant 22°C heat with sunglasses on and a glass of wine in hand.
The true beauty of Madeira is that it has such an unspoiled feel – even the busy cobbled streets of Funchal Old Town retain an atmosphere of being off the beaten track despite having been given a young and trendy makeover. We thirty-somethings really took a shine to the Old Town.
The recent Art Project Open Doors is a vibrant introduction to Madeira’s art and culture which sees the old wooden doorways of the back streets painted in colourful graffiti, a real case of 'street art'.
The streets are laden with outdoor cafes and bars and the alleys get more lively as the night wears on and locals come out for a drink. Rest assured, this will never be a full-on party town because the vibe here is completely different, more relaxed and less frenetic.
It is entirely driven by the people who actually live in Funchal who gather in the square around midnight at the weekend to drink a few glasses of the famous (and very tasty) plancha spirit.
There’s a mix of restaurants - some geared entirely towards tourists, but with a few gems with a great selection of local food and wine and a fantastic welcoming atmosphere.
We ate superbly at the Gaviao Novo where the specialities include swordfish with banana (interesting), flambé steaks with sauces and Roquefort cheese, and of course the ever present scabbard fish, which seems to be the dish of the day everywhere on the island but is very tasty despite its less-than-appealing name.
Our hotel - the five-star Quinta da Casa Branca - is an oasis. It's just a 20-minute drive from the airport, and a 15-minute downhill walk from Funchal town centre (and a five-minute taxi ride into town). It has just 26 rooms and is tucked away in a lush botanical garden filled with what seems to be Madeira's signature flower - the bougainvilla.
Every room has a pair of sunbeds on a small patio outside the room, and the pool never seemed over-busy.
There was an excellent spa, always a bonus on any holiday, and a tasty selection of cocktails and Portuguese wines served by the poolside.
The hotel also has a fantastic restaurant - Casa Da Quinta - considered to be among the best on the island. Each item on the Mediterranean style menu has a selected wine to match and is absolutely delicious.
It is here on the restaurant's terrace, while eating and drinking some of the finest produce Madeira has to offer, that we fully appreciate the hotel's stunning gardens and the hills of Funchal in the distance.
We had certainly found our own personal paradise.
First published in the Daily Mail - October 2019
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