Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Reaching the top of a twisting trail through the forests of Monte Urgull, I suddenly saw why the city below is sometimes compared with Rio de Janeiro.
From the rocky crest, a giant statue of Christ opens his arms, blessing San Sebastian. At his feet lie golden scallops of urban beach, sandwiched between green pinnacles rising from a vast natural harbour.
This is the setting for the Basque city on the Bay of Biscay, chosen (jointly with Wroclaw in Poland) to be European Capital of Culture 2016.
It is hard to ignore the twinkling of Michelin stars in Spain's foodie capital – that's what the city is known the world over for. More about the grub in a moment, but I was here to taste some of the other cultural delicacies of San Sebastian, or Donostia as it is known in the Basque language.
The seaside town has been attracting cultured sophisticates ever since the Spanish royal family made it their summer base in the 19th century. Alluring art nouveau hotels and mansions soon became the rivals of fellow Basque resort Biarritz across the French border but just 20 kilometres away.
Since the Fifties the cream of Hollywood have been drawn here by the annual September film festival, which is artier and more compact than glitzy Cannes, according to the cognoscenti. And for half a century the July San Sebastian jazz fortnight has been drawing grandees of the music world.
The length of the city's coast is fringed by a boardwalk, starting at the surfers' Zurriola beach, then skirting the Urgull peninsula headland to La Concha bay, which must rank as one of the world's top urban beaches.
The esplanade rounds a horseshoe of golden sand more than a mile long, facing dark green Santa Clara islet. As I strolled along, the stirring echoes I felt of Rio's Copacabana beach amplified as I neared the rearing Monte Igueldo headland.
The old quarter, I found, is as walkable as the sea-fringe. A grid of narrow streets pedestrianised from noon onwards (after the vans delivering food have gone), is relieved by open spaces such as Plaza de la Constitucion, where windows have seat numbers dating from when the square was used as a bullring.
There is a neo-Gothic cathedral and some fine, older churches. However, the way to observe the town's purest religion is to eat. Pintxos – the version of tapas that Basques take to dizzy heights of delicacy – are the order of the day (and night).
People swarm to sniff out morsels of edible art including dishes such as chipirones en equilibrio (squid, patterned with caramel filigree).
As I tried to walk off my gastronomic indulgence by hiking up Monte Urgull, I concluded that the Rio-like panorama was as visually appetising as the most elaborate San Sebastian pintxo.
First published in the Daily Mail - July 2016
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