Your calls always answered within 5 rings.
Michelle is excellent
Everything DialAFlight did was perfect. Pity, but there was little snow, so many of the things we booked , husky rides etc, were cancelled.
Avoid Birmingham International Airport if you can. It is simply dreadful.
You were excellent. British Airways was awful.
Very efficient as always
We have been using DialAFlight for years and they never fail to give anything other than first class service. Huge thanks to Edward who once again pulled out all the stops to help book a diverted route due to sanctions and also bringing my wife's return flight forward due to biometric card changes. All done over the telephone .BRILLIANT.
We’re always kept informed with everything regarding travel updates and changes. Spot on service.
The airline said they didn’t know that we were taking firearms and it wasn’t on their system in T2 at check-in
There seems to be a lack of communication for wheelchair requirements by BA. When we booked in at LHR they were not aware of the 2 wheelchair requests. At Marseilles, I was put in a wheelchair where one side guard was missing and the tyre was rubbing on my trousers! These are issues where DialAFlight is not at fault.
We were told by BA that our flight had been cancelled - due to bad weather in the UK. We had calls and emails from DialAFlight offering help and advice.
First class support from Darryll Hansford
For the benefit of future clients it would be preferable to warn them of the additional costs involved with a US hotel stay. The Motto Hilton Times Square added considerable extra fees including a so called Destination fee.
Always live up to their profession and always helpful staff
Big thank you to Gareth and his team for their professionalism and fantastic help and support. We would not go anywhere else
As always excellent service.
Mason was extremely helpful and professional. We would certainly recommend DialAFlight to others and use them again in future.
Great service by Chris and team.
The excursion company was a little lax on information
I always trust you with my travel arrangements.
I'm not a seasoned traveller but you got me to my destination and back despite uncertainty in my own changing requirements.
Super service as always - keep up this amazing work
It is a great company to do business with. I would not use anyone else. Very professional and helpful.
Claire Doherty has helped me personally over a number of years. Whatever I’m booking, whether that’s a long haul flight or a hire car, I get the same great service, good advice and attention regardless. Knowing there will be someone at the end of a phone if you need help is priceless and when I missed my flight home once I was able to get help in the middle of the night. You can’t ask for more.
excellent service at a good price
Fraser has been incredible throughout and I would most definitely recommend DialAFlight to friends and family! We had the most amazing trip to Lapland! Fraser was highly informative and easily contactable throughout and assisted me with amending my booking due to personal circumstances. Thank you so much!
Consistently great service from DialAFlight. Ian has been looking after our holiday arrangements for many years. Highly recommended - we tell all our friends about him
Fantastic agent who was thorough and thoughtful through the whole process. Will definitely use Marie again and recommend to all my friends.
Great to be able to get through on the phone so quickly when there is a problem.
As always our trip was perfectly organised by Peter Smith.
Abbie went above and beyond to ensure my solo trip went smoothly. I discovered on check in that I had been given a resort credit which I gratefully used for my spa session. I was unexpectedly allocated a sea facing room which was amazing.
Reaching the top of a twisting trail through the forests of Monte Urgull, I suddenly saw why the city below is sometimes compared with Rio de Janeiro.
From the rocky crest, a giant statue of Christ opens his arms, blessing San Sebastian. At his feet lie golden scallops of urban beach, sandwiched between green pinnacles rising from a vast natural harbour.
This is the setting for the Basque city on the Bay of Biscay, chosen (jointly with Wroclaw in Poland) to be European Capital of Culture 2016.
It is hard to ignore the twinkling of Michelin stars in Spain's foodie capital – that's what the city is known the world over for. More about the grub in a moment, but I was here to taste some of the other cultural delicacies of San Sebastian, or Donostia as it is known in the Basque language.
The seaside town has been attracting cultured sophisticates ever since the Spanish royal family made it their summer base in the 19th century. Alluring art nouveau hotels and mansions soon became the rivals of fellow Basque resort Biarritz across the French border but just 20 kilometres away.
Since the Fifties the cream of Hollywood have been drawn here by the annual September film festival, which is artier and more compact than glitzy Cannes, according to the cognoscenti. And for half a century the July San Sebastian jazz fortnight has been drawing grandees of the music world.
The length of the city's coast is fringed by a boardwalk, starting at the surfers' Zurriola beach, then skirting the Urgull peninsula headland to La Concha bay, which must rank as one of the world's top urban beaches.
The esplanade rounds a horseshoe of golden sand more than a mile long, facing dark green Santa Clara islet. As I strolled along, the stirring echoes I felt of Rio's Copacabana beach amplified as I neared the rearing Monte Igueldo headland.
The old quarter, I found, is as walkable as the sea-fringe. A grid of narrow streets pedestrianised from noon onwards (after the vans delivering food have gone), is relieved by open spaces such as Plaza de la Constitucion, where windows have seat numbers dating from when the square was used as a bullring.
There is a neo-Gothic cathedral and some fine, older churches. However, the way to observe the town's purest religion is to eat. Pintxos – the version of tapas that Basques take to dizzy heights of delicacy – are the order of the day (and night).
People swarm to sniff out morsels of edible art including dishes such as chipirones en equilibrio (squid, patterned with caramel filigree).
As I tried to walk off my gastronomic indulgence by hiking up Monte Urgull, I concluded that the Rio-like panorama was as visually appetising as the most elaborate San Sebastian pintxo.
First published in the Daily Mail - July 2016
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