Your calls always answered within 5 rings.
Michelle is excellent
Everything DialAFlight did was perfect. Pity, but there was little snow, so many of the things we booked , husky rides etc, were cancelled.
Avoid Birmingham International Airport if you can. It is simply dreadful.
You were excellent. British Airways was awful.
Very efficient as always
We have been using DialAFlight for years and they never fail to give anything other than first class service. Huge thanks to Edward who once again pulled out all the stops to help book a diverted route due to sanctions and also bringing my wife's return flight forward due to biometric card changes. All done over the telephone .BRILLIANT.
We’re always kept informed with everything regarding travel updates and changes. Spot on service.
The airline said they didn’t know that we were taking firearms and it wasn’t on their system in T2 at check-in
There seems to be a lack of communication for wheelchair requirements by BA. When we booked in at LHR they were not aware of the 2 wheelchair requests. At Marseilles, I was put in a wheelchair where one side guard was missing and the tyre was rubbing on my trousers! These are issues where DialAFlight is not at fault.
We were told by BA that our flight had been cancelled - due to bad weather in the UK. We had calls and emails from DialAFlight offering help and advice.
First class support from Darryll Hansford
For the benefit of future clients it would be preferable to warn them of the additional costs involved with a US hotel stay. The Motto Hilton Times Square added considerable extra fees including a so called Destination fee.
Always live up to their profession and always helpful staff
Big thank you to Gareth and his team for their professionalism and fantastic help and support. We would not go anywhere else
As always excellent service.
Mason was extremely helpful and professional. We would certainly recommend DialAFlight to others and use them again in future.
Great service by Chris and team.
The excursion company was a little lax on information
I always trust you with my travel arrangements.
I'm not a seasoned traveller but you got me to my destination and back despite uncertainty in my own changing requirements.
Super service as always - keep up this amazing work
It is a great company to do business with. I would not use anyone else. Very professional and helpful.
Claire Doherty has helped me personally over a number of years. Whatever I’m booking, whether that’s a long haul flight or a hire car, I get the same great service, good advice and attention regardless. Knowing there will be someone at the end of a phone if you need help is priceless and when I missed my flight home once I was able to get help in the middle of the night. You can’t ask for more.
excellent service at a good price
Fraser has been incredible throughout and I would most definitely recommend DialAFlight to friends and family! We had the most amazing trip to Lapland! Fraser was highly informative and easily contactable throughout and assisted me with amending my booking due to personal circumstances. Thank you so much!
Consistently great service from DialAFlight. Ian has been looking after our holiday arrangements for many years. Highly recommended - we tell all our friends about him
Fantastic agent who was thorough and thoughtful through the whole process. Will definitely use Marie again and recommend to all my friends.
Great to be able to get through on the phone so quickly when there is a problem.
As always our trip was perfectly organised by Peter Smith.
Abbie went above and beyond to ensure my solo trip went smoothly. I discovered on check in that I had been given a resort credit which I gratefully used for my spa session. I was unexpectedly allocated a sea facing room which was amazing.
For as long as I can remember, Italy has held a place in my heart. The food, the culture, the fashion... in fact, for a brief period in my twentysomethings, I even toyed with the idea of upping sticks and moving there.
My dream at the time was to renovate a run-down Italian villa, all the while savouring the best truffles and gorgonzola, washed down with amarone.
Of course, things didn't quite work out like that, but over the years I have had many Italian adventures. Trekking through Tuscany, watching the Grand Prix in Modena, honeymooning in Rome, high fashion in Milan, and stays in Sicily.
Sardinia had got away from me, and was definitely on my go-to list. What wasn't on the list was missing our flight to Cagliari and having to rebook from a different airport - but this definitely added a certain frisson of excitement to the trip, particularly with my husband and two small children in tow!
But we reached our destination later that day, if a little later than planned and made our way to our resort in the south of the island - Forte Village in Santa Margherita di Pula. It's hard not to be impressed by this resort. It's essentially a luxury holiday village, nestled in gardens along a white sandy beach.
There's a choice of accommodation - from five and four-star hotels and luxury villas. We were staying in Hotel Castello, in a deluxe family bungalow which had been newly refurbished alongside other extensive multi-million pound renovations which have taken place over the last few years.
An ideal hide-away
The villa was perfect - contemporary and comfortable, with plenty of room for a family of four and with lots of garden space.
There were gourmet and buffet restaurants, numerous swimming pools, infinite activities, a charming piazza with evening entertainment - the nightly children's disco was a particular hit - boutiques and a Thalasso spa.
There's even a children's restaurant where youngsters can stock up on child-friendly food.
It means they get to eat before going to the kids' club, so parents can enjoy a more intimate meal together. A really good idea.
In fact, there's so much to do here that we found we didn't have to leave the village - which, to be truthful, is awkward when holidaying with small children anyway.
There's a number of sporting academies and clubs, ideal for older children. Our girls are so young they were more than happy splashing in one of the pools, or the waterpark, or the Children's Wonderland - essentially a child-sized play village.
There's even a Barbie house where children can colour, get their nails painted and maybe even meet the famous blonde.
And speaking of famous blondes, there's a good chance you'll bump into one here. The place is full of beautiful people, and it is prime people-watching territory.
Foodie heaven
Foodies in particular will love it here, and eating is a big part of the Sardinian experience - and let's face it, of any holiday. Everywhere we ate was really, really good - and as resolute carnivores, we were pleasantly surprised with how much we enjoyed our meal at the Michelin-starred all-veggie restaurant, Peaches Cream. And I got to make pizza at the Gourmet cooking academy, the Italian way (although I've yet to repeat this experience in my own kitchen).
As parents know only too well, any time you get to yourself is precious, and you need to make it count. So I managed to slink off for a couple of hours one day to experience the Acquaforte Thalasso & Spa, which dates back millennia to the time when ancient Romans built thermal baths at the nearby port town of Nora.
After I recovered from the shock of sliding into the murky warm water - filled with those miracle-working marine algae and minerals - I really relaxed and enjoyed it.
We came home tired but happy. And very relaxed. Particularly because we didn't miss our flight this time.
First published in the Mail Online - March 2019
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