Your calls always answered within 5 rings.
Superb as always - thank you so much Lloyd
It would have been good if it had flagged up on the Jaaneman Riad’s details that they serve dinner if pre-ordered. Especially for people arriving early evening. The Riad was excellent and the staff were extremely friendly and helpful. Would highly recommend it. Thank you Ewan and Lee
Thanks for your support Jed. Rwand Air were very trying
The staff onboard Titan were polite, helpful and went the extra mile. Also thank you to Mason and his wonderful team
Great as always
Pete is always brilliant
Doug, you're simply the best. All went to plan.
I've used your company several times and will continue to do so. Although not the cheapest you offer excellent service with superb communications especially, when through no fault of yours, things went a bit wrong with the airline.
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
Matthew is always brilliant. We have recommended him to so many. We feel absolutely supported on our travels and wonder why anyone makes their own bookings when they could benefit from the support given by DialAFlight
I have used your service many times and have even recommended you to other travellers during my trip
Great planning and attention to detail. Thanks again Billy
The car hire inclusion was seamless - definitely do it again and many thanks for your help and efficiency.
I will be back for further bookings
The holiday was perfect in every way and the service from you was superb. FYI flying economy class with British Airways was poor and I would never fly with BA again.
Ethan was great - very helpful.
We will definitely use the company again
Although we booked ourselves into Rosenhof Boutique Hotel Oudtshoorn South Africa and Lemoenfontein Game Lodge Beaufort West South Africa they were both very good and we would recommend these places.
We’ll do it again.
Perfect holiday arrangements. Everything went like clockwork. Jeff who we deal with was very helpful
Excellent as always.
Your personal service and problem solving was superb throughout, particularly when RwandAir kept changing their flight times at very short notice. Sorting out the mistake that RwandAir made in splitting our bookings from Lusaka to Kigali on the return flight was gold dust - I wouldn't have known what to do. Thank you very much.
Marshall was excellent, as always. I will definitely be booking with him again in the future.
Julie is top of the pops.
Warn customers about immigration time in Marrakech - 2.5 hours queuing. They may be able to book priority
Marrakech airport has horrendous passport control queues. It took 3 hrs to get through so our transfer taxi had left. It was over 2 hrs when leaving the country. Clients should be warned of the delays, as should taxis waiting for clients.
As usual great service Kirsty
Emirates flights are a bit long to get to South Africa via Dubai, but very clean, comfortable and reliably on time! TIP 1: I booked a "Low Fat Meal" and got served long before anyone else, which gave me more time to cover my eyes and sleep during the flight! TIP 2: I booked aisle seat on the inner seating so as to have just 1 person disturb my sleep during the flight. Luck had it that I have nobody seated next to me on any of the 4 flights!
It would have been helpful to get more information about the trek. We received some great info by Altezza - but only upon arrival.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
Just across the road from my luxury beach resort I spotted a little track leading off into the countryside between some big clumps of bamboo.
So, one morning, just as the sun was rising over the South China Sea, I set off to explore. I left behind the base for my holiday in Vietnam: the extremely comfortable new five-star Nam Hai Resort. This glamorous Four Seasons beachfront hotel is a solid example of the 'new Vietnam' - a prosperous, modern and forward-looking country which has succeeded in putting the terrible dark days of war well behind it.
THE NEW VIETNAM
But on the other side of the busy highway, I discovered that there was another type of Vietnam… a charming, exotic and fascinating place that makes it one of today's most sought-after destinations.
I rode my hotel bike past water buffalo and storks in rice paddy fields alongside farmers working away thigh-deep in water. I pedalled through a series of ramshackle villages, where I saw huge cargoes of coconuts being transported balanced on mopeds and fishermen throwing their nets into the waterways right outside their homes.
A BIKING ADVENTURE
Amid the lush vegetation that was teeming with wildlife, I stumbled upon brightly coloured homemade shrines, where families make quirky offerings to dead ancestors - strange gifts for dead aunties and uncles, such as half finished packets of biscuits or empty drink cans.
Later, back on the other side of the road, at the Nam Hai Resort, I could relax after my eye-boggling bike ride. It felt as if I had returned to a quite different world. An immaculately turned out waiter brought me a chilled coconut drink on a silver tray.
The Nam Hai is a sensational resort, with spa treatment rooms spread across a lake and 100 private villas under palm trees along the beach. Many villas have the luxury of their own pools but the three-tier central infinity pool at the heart of the resort means that nobody could feel short-changed. Beach lovers will also not be disappointed with a beach named by Forbes as one of the best in the world.
Staying in Nam Hai completely banishes any lingering out-of-date image of Vietnamese holidays: that it's a place for intrepid backpackers happy to rough it. For example, I took a hotel tour to the enormous citadel at Hue. I was given an English-speaking guide and we visited the emperor's palaces, fortifications and temples inside the vast walled city.
The Nam Hai is set about halfway up the coast, a perfect location for visiting three of the country's top attractions: Imperial Hue, the temples of My Son in the rainforest and the harbour town of Hoi An. It is also a short drive from the waterfront metropolis of Da Nang, the beautiful vivid green Annamite Mountains and the grottos, caves and temples of the Marble Mountains.
A WORLD-CLASS BEACH
And if that lot doesn't comprise a sufficiently diverse range of attractions, the resort stands right on the fabulous, spectacular Ha My beach. This is a world-class strip of clean white sand that runs for 30 miles around the bay. Ha My is so long I always seemed to have about half a mile of beach entirely to myself.
On the last night of my stay at the resort, I wanted to savour one last magical Vietnamese experience. I decided that I would go for a late swim on Ha My beach, with the waves lapping just a few steps in front of my private villa. I rushed through the palm trees, across the warm sand and into the gentle surf. The sea was 29°C - as warm as a bath.
FINAL THOUGHTS
The sunset was turning the sky orange behind the distant jagged mountains along the western horizon. The light was rapidly fading and, quite a way out to sea, hundreds of flickering lights marked the lanterns of junk-like fishing boats bobbing in the waves. It was one of the most magical moments of my entire trip to this captivating destination.
First published in the Daily Mail - May 2018
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