Your calls always answered within 5 rings.
Superb as always - thank you so much Lloyd
It would have been good if it had flagged up on the Jaaneman Riad’s details that they serve dinner if pre-ordered. Especially for people arriving early evening. The Riad was excellent and the staff were extremely friendly and helpful. Would highly recommend it. Thank you Ewan and Lee
Thanks for your support Jed. Rwand Air were very trying
The staff onboard Titan were polite, helpful and went the extra mile. Also thank you to Mason and his wonderful team
Great as always
Pete is always brilliant
Doug, you're simply the best. All went to plan.
I've used your company several times and will continue to do so. Although not the cheapest you offer excellent service with superb communications especially, when through no fault of yours, things went a bit wrong with the airline.
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
Matthew is always brilliant. We have recommended him to so many. We feel absolutely supported on our travels and wonder why anyone makes their own bookings when they could benefit from the support given by DialAFlight
I have used your service many times and have even recommended you to other travellers during my trip
Great planning and attention to detail. Thanks again Billy
The car hire inclusion was seamless - definitely do it again and many thanks for your help and efficiency.
I will be back for further bookings
The holiday was perfect in every way and the service from you was superb. FYI flying economy class with British Airways was poor and I would never fly with BA again.
Ethan was great - very helpful.
We will definitely use the company again
Although we booked ourselves into Rosenhof Boutique Hotel Oudtshoorn South Africa and Lemoenfontein Game Lodge Beaufort West South Africa they were both very good and we would recommend these places.
We’ll do it again.
Perfect holiday arrangements. Everything went like clockwork. Jeff who we deal with was very helpful
Excellent as always.
Your personal service and problem solving was superb throughout, particularly when RwandAir kept changing their flight times at very short notice. Sorting out the mistake that RwandAir made in splitting our bookings from Lusaka to Kigali on the return flight was gold dust - I wouldn't have known what to do. Thank you very much.
Marshall was excellent, as always. I will definitely be booking with him again in the future.
Julie is top of the pops.
Warn customers about immigration time in Marrakech - 2.5 hours queuing. They may be able to book priority
Marrakech airport has horrendous passport control queues. It took 3 hrs to get through so our transfer taxi had left. It was over 2 hrs when leaving the country. Clients should be warned of the delays, as should taxis waiting for clients.
As usual great service Kirsty
Emirates flights are a bit long to get to South Africa via Dubai, but very clean, comfortable and reliably on time! TIP 1: I booked a "Low Fat Meal" and got served long before anyone else, which gave me more time to cover my eyes and sleep during the flight! TIP 2: I booked aisle seat on the inner seating so as to have just 1 person disturb my sleep during the flight. Luck had it that I have nobody seated next to me on any of the 4 flights!
It would have been helpful to get more information about the trek. We received some great info by Altezza - but only upon arrival.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
Cuba is at the top of many lists as a must-visit holiday destination - and there's a big reason for Britons to make that trip sooner rather than later.
For the opportunity to see the 'authentic' Cuba may have a limited shelf-life.
Access to Cuba for American citizens has until now been very restricted - meaning that the country has maintained a 'timewarp' attraction for visitors, with a lifestyle and atmosphere anchored in the Fifties.
But President Obama has big plans to re-develop relations between his country and Cuba - and on the strength of that, mere online enquiries about a holiday there have nearly doubled. Obama has announced a 'new chapter' in relations, with plans including easing access for US citizens, lessening financial restrictions and lifting America's 54-year-old trade embargo.
So the message to British holiday-makers is, see the real Cuba now before the Caribbean country becomes 'Americanised'. The diplomatic thaw will signal a positive future for Cuba - but Brits should hotfoot it there before it changes forever.
America will soon re-open an embassy in the capital of Havana and carry out high-level visits between governments. Initially, the easing of travel restrictions will apply to officials and their families and for educational activities.
Ordinary American tourists will not immediately be able to book holidays - but it is likely that that will soon change.
One travel expert said: 'It really is a unique place to visit, and once it becomes fully open to the Americans they will without doubt pile in. Havana was seen as a party destination for Americans years ago, such was its proximity to Florida.
'Opening up to the Americans will change the way it feels and I think this will be to the detriment of the culture and heritage of the place. I would urge anyone who is thinking of visiting Cuba to book now; there is something about Cuba that you just can't put your finger on. I would say go now, as you cannot be sure the culture and heritage of Cuba will remain as it is now.'
Online searches are up 95 per cent as against a year ago. And as one of the popular Caribbean destinations for travellers around the world, Cuba also remains one of the most affordable. There is also a good choice of flights available from the UK.
Another online holiday booking specialist said: 'Cuba is set to change now that relations with the USA are warming up. While Cubans will doubtless fiercely protect their national identity, customs and traditions - the authentic aspects of Cuba so loved by holidaymakers - change will come. First time visitors and those already familiar with Cuba and her charms should visit now and experience the island before the pace of change speeds up.'
A travel industry expert who has visited Cuba a number of times has mixed emotions about the developments.
He said: 'On one hand, part of the charm and intrigue of Cuba as a travel destination is that it is stuck in time, with few shops, no global brands and of course a huge number of old gas guzzling Fifties American cars on the roads.
'On the other hand it is very evident that change will come at some stage, and that the younger generation of Cubans are waiting for that to happen.
While they have excellent education and healthcare, there is still real poverty, and they lack things that we all take for granted such as a choice of goods to buy (food is mostly from ration shops) and access to the internet and to world news.'
'I have no doubt that change will happen quickly once diplomatic relations start to build, and especially if congress agree to start lifting sanctions, which looks likely to happen now. All these things will take some time, but if you want to see Castro's Cuba before change starts to happen I would really recommend travelling soon.'
Although immediate change is unlikely, the door will be opened to major development to accommodate an expected influx of travellers.
Travelling to Cuba today often feels like stepping back in time – there are no international fast food or coffee shop chains for instance. Visitors must accept that internet access is limited and slow - irritating for some at first perhaps but a nudge in the direction of taking things easy and chilling out.
There are no shopping centres and department stores, and hotels are either fully or partly owned or run by the Cuban state - and of course there is the visual feast of all those wonderful old cars.
Obama's plans will have a major bearing on one famous Cuban industry.
The long-standing ban on importing Cuban cigars will end - and that will be a massive boost to the Cuban economy.
First published in March 2015
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