Your calls always answered within 5 rings.
Holiday was amazing.
Jim always brilliant. Thank you
Tristan provides a fabulous service. I would always use DialAFlight for booking flights where possible.
A great service from beginning to end. In a tour incorporating seven locations and hotels, multiple trips to monuments, temples and historical buildings, all including transport and tour guides; every single experience was slick, professional and memorable.
Smooth and attentive. Everything worked perfectly.
Everything was straightforward, no issues.
Jerry Bushnell provided an excellent service
Detailed planning meant for a smooth journey. Always good to know I could contact you at anytime. Excellent flight times. I will definitely use this company again and recommend to others.
Thank you Guy for your professionalism and support throughout the trip
Excellent and reliable.
Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.
Always amazing
Always a 1st Class service
Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.
You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.
Sean Furnival was a delight with suggestions and my flights were perfect
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Absolutely brilliant, we will always come to you for a quote.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Stepping on to Rockley Beach for my evening swim, I spot a young lifeguard finishing his shift. He walks out on to the platform of his yellow lookout tower, locks the door, then drops the key through the open window.
Five minutes later, his replacement arrives, sticks his hand through the window and - wham - he's in.
This little scene tells you everything you need to know about Barbados's laid-back south coast. Historically, this stretch of the island has been considered inferior to the West - or 'platinum' - coast, which is studded with mega-villas belonging to the likes of Cliff Richard and Wayne Rooney and ultra-fancy hotels such as Sandy Lane, where Simon Cowell enjoys cream teas served by gloved staff.
But the south coast is having a deserved moment, part of a palpable fresh energy that's sparked a surge in numbers from younger, less affluent visitors keen to leave their hotel compounds and explore. Which is super-easy on an island that's only 21 miles long and 14 miles wide.
New hotels are springing up with a more youthful vibe than their grand, staid West-coast equivalents. I'm staying at The Rockley, a four-star hotel designed for 'travellers with an adventurous mindset', whose unpretentious and quirky feel is inspired by European boutique hotels.
The entrance is flanked by a huge yellow grandfather clock, with no hands, because - as Terina, who checks me in explains with a grin - 'time stops at the Rockley'. My suite (there are 49) has a glorious beach view, a kitchenette and is decorated with vibrant rugs and cushions adorned with Bajan slang words such as 'liming' - hanging out with friends and family - and 'lickrish' - loving good food.
Engaging in both these activities is easy.
From the Rockley, it's a minute's walk to the newly-constructed boardwalk that hugs the coast all the way to Bridgetown. With hummingbirds flitting around my head, I pass fishermen perched on the seawall, families strolling and joggers sweating, before arriving at Tapas, one of the south coast's most popular restaurants, for a shrimp curry.
To make life ever simpler, Tapas (along with other popular local restaurants) is part of The Rockley's Dine & Sign programme. This means you don't even need to produce a credit card at the end of the meal - just sign a chit that's added to your final hotel bill.
I'd happily spend a week pootling from The Rockley to the beach (the hotel provides vouchers for free sun loungers - though umbrellas cost an extra £3 a day) to Tapas and back again, but we hire a car for a day's touring. It's cheap, although the downside is that the satnav works only in Mandarin.
The upside is you can easily find your way by following the bus stop signs, which are marked either 'to city' - that's Bridgetown - or 'out of city'. A morning is long enough to work our way up the wind-battered east coast where waves are for world-class surfers but the bleached sands are unmissable.
As you head north, horses and cattle graze (with egrets on their spines) on rolling green fields that remind me of the West Country. At the island's tip we admire the bubbling and swelling Atlantic (whales are frequently spotted here, but we're unlucky) before turning south down the West coast to see if we're really missing anything. We stop for dolphin (don't worry, in Bajan this means Mahi Mahi not Flipper) and chips in Holetown, a cluster of cutesy clapboard houses that happens to boast a vast branch of Cartier.
It's hard to check out the beaches, even though they're all public, because they're blocked from view by the walls of mega-mansions. But we do manage to check out Sandy Lane's strip of sand (FYI the pathway is bang next to Rihanna's house). We don't see Simon Cowell but we spot a lot of lookalikes turning scarlet on padded loungers.
Back at Rockley Beach, families bask in the sea as the sun descends into the water. Tourists sip Banks beer on their loungers, while locals enjoy a lively card game under the branches of a Casuarina tree. Frankly, Simon, Cliff, Wayne et al can keep their West Coast. They're the ones missing out.
First published in the Daily Mail - November 2024
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